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PLEASE HELP - COMPUTER BROWSER TAKING OVER MY LIFE


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6 replies to this topic

#1 longevity

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Posted 06 January 2015 - 01:50 AM

Hello All

 

I have been battling a google chrome/firefox browser open issue for two months. Once something happens, it continues to open chrome tabs and new windows. I have taken a photo of what is happening as well.

 

My computer is taken over and it uses up almost all of my cpu. I am able to dump it.

 

I have ran all types of virus removal and malware removal. I still get nothing.

 

I have avast installed and I believe it also attempts to crash my disk.



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#2 longevity

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Posted 06 January 2015 - 02:00 AM

Farbar Service Scanner Version: 21-07-2014
Ran by S.Katz (administrator) on 05-01-2015 at 22:59:15
Running from "C:\Users\S.Katz\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****



#3 Volanz

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Posted 06 January 2015 - 03:52 AM

Hi, 

 

I'm new to this forums but I've used it as a non-member for many years now.

 

I would suggest disabling your network connection. Unplug your network router would be simplest.

 

(Download any tool links on another PC and load them to a Flash Drive, That way you wont need internet while you do this)

 

I would then run Microsoft Malicious Software Removal Tool <link below> 

 

http://www.microsoft.com/en-us/download/malicious-software-removal-tool-details.aspx

 

(To Admins, If you need to remove the links I post ? That is fine. I'm sorry if use of then is not allowed)

 

Choose the system you are running and DL & run.

Once the program completes I would Remove/Uninstall   Firefox and Chrome in "Programmes and Features"

 

Next I would go download Spybot Search&Destroy (Free Edition) you can use Explorer to download it.

 

http://www.safer-networking.org/dl/

 

Run it.

 

Then attempt to reinstall Chrome. Make sure you download it from Google directly.

When u do a search for Chrome, other site links post in your lookup that are "dirty" or contain spyware, malware, viruses and junk you really don't want.

 

Make sure you read the actual download link path.  It should Read   < https://support.google.com/chrome/answer/95346?hl=en >

Clickable link >>>>   https://support.google.com/chrome/answer/95346?hl=en

 

I would also take a look at your Startup programs. 

Simply, To run MSConfig, open the Start menu and type “msconfig.exe” (without the quotes) in the Search box   /Enter.

Tic the tab labled "Startup" then select the processes you do NOT want to run.

Clk "Apply" and close.

 

Restart your PC 

 

Here is a link to "MSConfig"  it is not from this site and The Admins may remove it (Idk if linking other sites is allowed...sorry if it's not)

http://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/

 

I hope this helps.

 

Best of luck to fixing your troubles....

 

 

-Volanz


Edited by Platypus, 06 January 2015 - 05:06 AM.
Deleted reference to spam post


#4 longevity

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Posted 06 January 2015 - 03:30 PM

Thanks for your help. I am now running Search and Destroy, I removed the Chrome. It comes randomly and takes over the computer like crazy. I think it is also causing some disk writing issues.



#5 longevity

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Posted 09 January 2015 - 06:30 PM

So after several month of fighting this damn pop up windows, I did this and so far it has helped. I am hoping it does not come back. Followed the instructions here and it uses some of the software provided on this site:

 

http://malwaretips.com/blogs/remove-browser-redirect-virus/



#6 KsBits

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Posted 01 February 2015 - 07:27 PM

Hello All

 

I have been battling a google chrome/firefox browser open issue for two months...

 

McAfee VirusScan Command Line for Windows it will remove 99% of Viruses
You can download it here it's free http://ksbits.com/sl



#7 KsBits

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Posted 01 February 2015 - 07:28 PM

 

Hello All

 

I have been battling a google chrome/firefox browser open issue for two months...

 

McAfee VirusScan Command Line for Windows it will remove 99% of Viruses
You can download it here it's free http://ksbits.com/sl

 

Run McAfeeScan.exe to scan your computer






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