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All files corrupted and infected by CryptoLocker. Help Please!


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2 replies to this topic

#1 Dipsgal

Dipsgal

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Posted 05 January 2015 - 08:12 AM

Hi

 

I put on my laptop a couple of hours ago and got the CryptoLocker screen, attached. I don't know if this is a copy or what it is but all my files are corrupted. The last backup I did was 4 months ago so I've lost months of work, financial records, pictures and tonnes of things. 

 

I also can't get rid of cryptolocker. I've tried Avast and Microsoft Security Essentials and Malwarebytes Anti Malware Removal and none of them detected Cryptolocker. 

 

Can anyone help me get rid of this and recover my files?

 

Thank-you. 

Dipsgal

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#2 nasdaq

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Posted 09 January 2015 - 10:46 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

This is not good news.

Read this page.
http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information

We can help you clean what is bad on you computer.

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

Wait for further instructions.

#3 nasdaq

nasdaq

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Posted 14 January 2015 - 09:59 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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