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BSOD associated with Emsisoft Internet Security - Firewall


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#1 laopa

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Posted 04 January 2015 - 11:20 PM

Hi,

It would pay you to check out the Emsisoft Support Forum as BSOD associated with EIS and its Firewall Component has happened several times recently.

Emsisoft Internet Security - Emsisoft Support Forums

There is an MS Hotfix for the first occurrence back in Nov/Dec 2014 and now an Emsisoft Fix for the ones in Dec/Jan 2015.

Good Luck - the answers are out there.

laopa


Edited by Orange Blossom, 04 January 2015 - 11:47 PM.
Moved to more appropriate forum. ~ OB


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#2 quietman7

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Posted 08 January 2015 - 10:03 PM

Emsisoft Internet Security: Blue Screen
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#3 laopa

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Posted 09 January 2015 - 05:27 AM

Hi,

 

There was a second occurrence caused by the EIS Update of the 31st Dec 2014 or 1st January 2015.

 

This Update "negated" the MS Hot fix mentioned above.

 

Get a copy of Resplendence WhoCrashed (freeware) which will analyse your MS BSOD "Minidumps" and give you some idea of the likely Driver that is causing the BSOD.

 

This has caused multiple BSOD episodes with both PCs and Laptops and has now been been fixed by Emsisoft.

 

The BSOD issue related to EIS Firewall Securing IPv6 connections. See Forum Thread.

 

 

http://support.emsisoft.com/topic/16430-fwndis64sys-and-repeated-bsod-crashes-with-win-7-64-pc-laptop/

 

There are PC and Laptop users out there who may not even know what their BSOD are being caused by. If they have Emsisoft EIS they should make sure they have updated their software.

 

Hard to do if your machines is crashing constantly with a BSOD every time your reboot.

 

If you can not upload the Emsisoft EIS Update.

 

Boot  into Safe Mode - Disable Emsisoft EIS via Services. Enable Windows Defender and Windows Firewall.

 

Reboot and un-install EIS.

 

Reboot and Download latest EIS (fixed version) and reinstall.

 

Disable Windows Defender and Windows Firewall via Services.

 

Fixed.

 

laopa


Edited by laopa, 09 January 2015 - 05:28 AM.


#4 quietman7

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Posted 09 January 2015 - 05:34 AM

Some of the employees involved with Emsisoft product development, research and technical support are well known security experts who have volunteered their personal time to assist victims of malware infection long before their program was created. They still stay personally involved with helping victims on Internet forum boards as well as provide individual support services to users of their products. This means they are personally tuned into the day to day analysis of active malware and any reported issues with their software so they are able to respond quickly to them.
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#5 laopa

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Posted 09 January 2015 - 05:49 AM

Hi,

 

I could not agree more, which is why I still use and recommend their security software.

 

This thread was only meant to assist people who were/are experiencing BSOD occurrences and may not have associated them with Emsisoft EIS as I certainly did not - twice!

 

A BSOD for most "non techies" out here, is a scary experience. Even more so if it happens every few minutes and you have no idea what is causing it.

 

If the thread has helped at least one fellow user then it has been worth the effort.

 

It was not meant to criticize Emsisoft. If it had, I would have been very clear about that.

 

The problem is fixed now so enjoy EIS.

 

laopa



#6 quietman7

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Posted 09 January 2015 - 06:25 AM

:thumbup2:
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