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BSOD at Start Up


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5 replies to this topic

#1 mfvs1978

mfvs1978

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Posted 04 January 2015 - 06:50 PM

Hello,

In the past few weeks I have been intermittently getting a BSOD at startup of the computer. After restarting a few times I would eventually be able to get the computer started and do my task. However now over the past few days I get the BSOD and the only way I can get into the computer is via Safe Mode.  So that  brings me to reaching out to you to see if you can help me determine what is causing it and how to fix it? 

 

I've searched through other's posts and saw that it was most helpful for you to see the Mini Dump file.

 

Please see attached below.  

 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
 
Additional information about the problem:
  BCCode: a
  BCP1: 0000000000000000
  BCP2: 0000000000000002
  BCP3: 0000000000000001
  BCP4: FFFFF80003483C3F
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1
 
Files that help describe the problem:
  C:\Windows\Minidump\010415-20872-01.dmp
  C:\Windows\Temp\WER-43742-0.sysdata.xml
 
Read our privacy statement online:
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 
 
 

Any help you provide would be greatly appreciated! Thank you in advance.

 

Michelle 

 

 



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#2 Miguel_92

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Posted 04 January 2015 - 07:10 PM

Have you tried repairing your computer with a windows CD to see if that finds any errors?



#3 hamluis

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Posted 05 January 2015 - 10:23 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 mfvs1978

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Posted 05 January 2015 - 01:20 PM

Hi Louis,

As you directed, please see below.  One note, the computer started up ok in normal mode so I performed the tasks there. 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by hp (administrator) on 05-01-2015 at 12:52:52
Running from "C:\Users\hp\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/04/2015 04:53:19 PM) (Source: .NET Runtime) (User: )
Description: Application: sllauncher.exe
CoreCLR Version: 5.1.30514.0
Description: The process was terminated due to an internal error in the .NET Runtime at IP 705175FF (704D0000) with exit code 8013150a.
 
Error: (12/31/2014 04:55:33 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved
 
Error: (12/31/2014 09:09:56 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (12/31/2014 09:09:56 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (12/31/2014 09:05:45 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved
 
Error: (12/30/2014 02:06:21 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved
 
Error: (12/30/2014 01:29:19 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (12/30/2014 01:29:19 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (12/30/2014 11:58:11 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (12/30/2014 11:58:11 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
 
System errors:
=============
Error: (01/05/2015 00:42:30 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (01/05/2015 00:42:30 PM) (Source: Service Control Manager) (User: )
Description: The Server service depends on the Security Accounts Manager service which failed to start because of the following error: 
%%1058
 
Error: (01/05/2015 00:42:29 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (01/05/2015 00:42:29 PM) (Source: Service Control Manager) (User: )
Description: The Server service depends on the Security Accounts Manager service which failed to start because of the following error: 
%%1058
 
Error: (01/05/2015 00:42:18 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
Error: (01/05/2015 00:42:18 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
Error: (01/05/2015 00:42:18 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (01/05/2015 00:42:18 PM) (Source: Service Control Manager) (User: )
Description: The Server service depends on the Security Accounts Manager service which failed to start because of the following error: 
%%1058
 
Error: (01/05/2015 00:42:18 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
Error: (01/05/2015 00:42:18 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
 
Microsoft Office Sessions:
=========================
Error: (03/05/2014 07:42:40 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 285 seconds with 180 seconds of active time.  This session ended with a crash.
 
Error: (10/13/2013 09:02:46 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 6 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (09/23/2013 04:47:15 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 214 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/19/2013 03:48:09 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 8 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (03/15/2013 03:13:09 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 3181 seconds with 660 seconds of active time.  This session ended with a crash.
 
Error: (12/21/2012 07:19:12 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 338 seconds with 300 seconds of active time.  This session ended with a crash.
 
Error: (09/04/2012 02:26:23 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 7286 seconds with 240 seconds of active time.  This session ended with a crash.
 
Error: (11/28/2011 05:11:40 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6562.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 29305 seconds with 600 seconds of active time.  This session ended with a crash.
 
Error: (10/04/2011 11:17:52 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6565.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 5419 seconds with 420 seconds of active time.  This session ended with a crash.
 
Error: (10/04/2011 09:47:20 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6565.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 56536 seconds with 0 seconds of active time.  This session ended with a crash.
 
 
 
 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
5600 (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
5600_Help (x32 Version: 82.0.242.000 - Hewlett-Packard) Hidden
5600Trb (x32 Version: 82.0.242.000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.9.0.1380 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.9.0.1380 - Adobe Systems Incorporated) Hidden
Adobe Download Assistant (HKLM-x32\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.2.6 - Adobe Systems Incorporated)
Adobe Download Assistant (x32 Version: 1.2.6 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Adobe Reader 9.5.5 MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-A91000000001}) (Version: 9.5.5 - Adobe Systems Incorporated)
Adobe Shockwave Player (HKLM-x32\...\{D8DFA46A-39F7-4368-810D-18AFCFDDAEAF}) (Version: 11.5.1.601 - Adobe Systems, Inc.)
AIO_CDB_ProductContext (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_CDB_Software (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_Scan (x32 Version: 130.0.421.000 - Hewlett-Packard) Hidden
ALPS Touch Pad Driver (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.106.1711.106 - Alps Electric)
Amazon Cloud Player (HKCU\...\Amazon Amazon Cloud Player) (Version: 2.2.0.399 - Amazon Services LLC)
Amazon Games & Software Downloader (HKLM-x32\...\Amazon Games & Software Downloader_is1) (Version: 2.0.2.0 - Amazon)
Amazon Music Importer (HKLM-x32\...\com.amazon.music.uploader) (Version: 2.1.0 - Amazon Services LLC)
Amazon Music Importer (x32 Version: 2.1.0 - Amazon Services LLC) Hidden
AMD USB Filter Driver (x32 Version: 1.0.15.94 - Advanced Micro Devices, Inc.) Hidden
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{C3F0426C-175D-39B7-7A14-D6B21952DE5E}) (Version: 3.0.765.0 - ATI Technologies, Inc.)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.82 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{77F8A71E-3515-4832-B8B2-2F1EDBD2E0F1}) (Version: 7.0.609.0 - Microsoft Corporation)
Bing Rewards Client Installer (x32 Version: 16.0.345.0 - Microsoft Corporation) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.82 - WildTangent) Hidden
Blasterball 3 (x32 Version: 2.2.0.82 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BookSmart® 2.9.5 2.9.5 (HKLM-x32\...\BookSmart® 2.9.5 2.9.5) (Version:  - Blurb, Inc)
Broadcom 2070 Bluetooth 3.0 (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.4000 - Broadcom Corporation)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 5.60.350.6 - Broadcom Corporation)
BufferChm (x32 Version: 130.0.331.000 - Hewlett-Packard) Hidden
Build-a-lot 2 (x32 Version: 2.2.0.82 - WildTangent) Hidden
Cake Mania (x32 Version: 2.2.0.82 - WildTangent) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Core Implementation (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
Catalyst Control Center Graphics Full New (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
Catalyst Control Center Graphics Light (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2010.0310.1824.32984 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Czech (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Danish (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Dutch (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help English (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Finnish (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help French (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help German (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Greek (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Italian (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Japanese (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Korean (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Polish (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Russian (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Spanish (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Swedish (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Thai (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Turkish (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
ccc-core-static (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
ccc-utility64 (Version: 2010.0310.1824.32984 - ATI) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.82 - WildTangent) Hidden
CinemaNow Media Manager (HKLM-x32\...\{6C122441-1861-4CD7-B1C5-A163A6984E12}) (Version: 1.9.1.105 - CinemaNow, Inc.)
Copy (x32 Version: 130.0.428.000 - Hewlett-Packard) Hidden
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.1) (Version: 5.0.0.1 - Coupons.com Incorporated)
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.2527 - CyberLink Corp.)
CyberLink DVD Suite (x32 Version: 7.0.2527 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Destinations (x32 Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 130.0.465.000 - Hewlett-Packard) Hidden
Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.82 - WildTangent) Hidden
DocProc (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Dora's Carnival Adventure (x32 Version: 2.2.0.82 - WildTangent) Hidden
Download Updater (AOL LLC) (HKLM-x32\...\SoftwareUpdUtility) (Version:  - )
Dropbox (HKCU\...\Dropbox) (Version: 2.10.30 - Dropbox, Inc.)
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.0.3715 - Hewlett-Packard)
DVD Menu Pack for HP MediaSmart Video (x32 Version: 4.0.3715 - Hewlett-Packard) Hidden
Escape Rosecliff Island (x32 Version: 2.2.0.82 - WildTangent) Hidden
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
Faerie Solitaire (x32 Version: 2.2.0.82 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.82 - WildTangent) Hidden
Fax (x32 Version: 130.0.418.000 - Hewlett-Packard) Hidden
FBDownloader (HKCU\...\fbDownloader) (Version: 1.0 - HTTO Group Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
H&R Block Deluxe + Efile + State 2013 (HKLM-x32\...\{EDE796DE-0A72-464D-9D21-F04BC41A092B}) (Version: 13.05.6502 - HRB Technology, LLC.)
H&R Block New Jersey 2012 (HKLM-x32\...\{D523F5FE-5E53-429A-B5F9-8AC375B201FD}) (Version: 1.12.6301 - HRB Technology, LLC.)
H&R Block New Jersey 2013 (HKLM-x32\...\{5DCF256D-FC23-4893-B027-0F9166CF3191}) (Version: 1.13.4001 - HRB Technology, LLC.)
H&R Block Premium + Efile + State 2012 (HKLM-x32\...\{89D20029-0578-4D8D-979A-695C8D868868}) (Version: 12.07.7803 - HRB Technology, LLC.)
Hewlett-Packard ACLM.NET v1.2.1.1 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP 3D DriveGuard (HKLM\...\{DFB497E0-CE3F-40FC-9596-FC7A48775DE4}) (Version: 4.1.16.1 - Hewlett-Packard Company)
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.4.10262.3295 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.7 - Hewlett-Packard) Hidden
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Documentation (HKLM-x32\...\{0901C34E-3433-4521-8770-A699A59F2A64}) (Version: 1.1.3.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.0.80 - WildTangent)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP MediaSmart CinemaNow 2.0 (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard)
HP MediaSmart Internet TV (HKLM-x32\...\InstallShield_{E553760D-D7F7-48BF-BD8B-C7E23BA04CB5}) (Version: 3.2.2513 - Hewlett-Packard)
HP MediaSmart Internet TV (x32 Version: 3.2.2513 - Hewlett-Packard) Hidden
HP MediaSmart Movies and TV (HKLM\...\{4B4E2FA2-3B1E-4147-99DB-5033981D8C2F}) (Version: 1.0.0.10 - Hewlett-Packard)
HP MediaSmart Music (HKLM-x32\...\InstallShield_{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}) (Version: 4.0.3903 - Hewlett-Packard)
HP MediaSmart Music (x32 Version: 4.0.3903 - Hewlett-Packard) Hidden
HP MediaSmart Photo (HKLM-x32\...\InstallShield_{6DAF8CDC-9B04-413B-A0F2-BCC13CF8A5BF}) (Version: 4.0.3911 - Hewlett-Packard)
HP MediaSmart Photo (x32 Version: 4.0.3911 - Hewlett-Packard) Hidden
HP MediaSmart SmartMenu (HKLM\...\{731A1D36-BF17-4C76-B7E7-CC055AF8C54E}) (Version: 3.1.1.12 - Hewlett-Packard)
HP MediaSmart Video (HKLM-x32\...\InstallShield_{D12E3E7F-1B13-4933-A915-16C7DD37A095}) (Version: 4.0.3911 - Hewlett-Packard)
HP MediaSmart Video (x32 Version: 4.0.3911 - Hewlett-Packard) Hidden
HP MediaSmart Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.0.2511 - Hewlett-Packard)
HP MediaSmart Webcam (x32 Version: 4.0.2511 - Hewlett-Packard) Hidden
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{35021DFB-F9CA-402A-89A2-47F91E506465}) (Version: 1.0.2.0 - Hewlett-Packard)
HP Navigator (HKLM-x32\...\{10BFDC04-317E-4DF2-8773-ACC02155B055}) (Version: 2.3.32 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2261 - HP Photo Creations Powered by RocketLife)
HP Photosmart 7520 series Basic Device Software (HKLM\...\{27ABA988-D480-4F44-B0FD-45E5656D2CFE}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photosmart 7520 series Help (HKLM-x32\...\{08295D09-E002-48F8-905D-34E4B08509BA}) (Version: 28.0.0 - Hewlett Packard)
HP Photosmart 7520 series Product Improvement Study (HKLM\...\{16B872EE-C458-41BD-BEAE-52758A3F3168}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Photosmart Officejet and Deskjet All-In-One Driver Software 13.0 Rel. B (HKLM\...\{B61ED343-0B14-4241-999C-490CB1A20DA4}) (Version: 13.0 - HP)
HP Power Plan Utility (HKLM-x32\...\{F6B6A150-08FA-46D5-808A-EB638269551D}) (Version: 1.0.6 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{E2831862-F131-4327-B9CC-FA30F587EB6C}) (Version: 1.2.3988.3281 - Hewlett-Packard)
HP Smart Web Printing 4.51 (HKLM\...\HP Smart Web Printing) (Version: 4.51 - HP)
HP Software Framework (HKLM-x32\...\{1DFA0C99-6E2E-46F4-B242-51C7CF41DDE5}) (Version: 4.5.12.1 - Hewlett-Packard Company)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Assistant (HKLM-x32\...\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}) (Version: 7.0.39.15 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{348A1F5B-07B3-4436-9A47-FFE44EFE856E}) (Version: 11.51.0004 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Wireless Assistant (HKLM\...\{E6BC696E-5E96-4C1B-9371-379AF3A46B6B}) (Version: 4.0.4.2 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0000 - Microsoft) Hidden
HPPhotoGadget (x32 Version: 130.0.282.000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (x32 Version: 2.04.0000 - Hewlett-Packard) Hidden
HPPhotosmartEssential (x32 Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6272.0 - IDT)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
Jewel Quest 3 (x32 Version: 2.2.0.82 - WildTangent) Hidden
Jewel Quest Solitaire 2 (x32 Version: 2.2.0.82 - WildTangent) Hidden
join.me (HKCU\...\JoinMe) (Version: 1.16.0.128 - LogMeIn, Inc.)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2515 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.2515 - CyberLink Corp.) Hidden
Layout Creator (HKCU\...\Layout Creator) (Version:  - Black River Imaging)
LeapFrog Connect (HKLM-x32\...\UPCShell) (Version: 5.2.4.18506 - LeapFrog)
LeapFrog Connect (x32 Version: 5.2.4.18506 - LeapFrog) Hidden
LeapFrog LeapReader Plugin (x32 Version: 5.2.4.18512 - LeapFrog) Hidden
LeapFrog My Pals Plugin (x32 Version: 5.1.26.18340 - LeapFrog) Hidden
LeapFrog MyOwnLeaptop Plugin (x32 Version: 5.1.26.18340 - LeapFrog) Hidden
Loki Browser Plugin (HKLM-x32\...\{60C58642-B64D-43E6-B7EF-7928019AA012}) (Version: 3.3.3.29 - Skyhook Wireless)
MarketResearch (x32 Version: 130.0.374.000 - Hewlett-Packard) Hidden
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Default Manager (x32 Version: 2.2.114.0 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Live Meeting 2007 (HKLM-x32\...\{E30E7561-A466-4393-B8BF-FD93E733EF3C}) (Version: 8.0.6362.202 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Small Business 2007 (HKLM-x32\...\SMALLBUSINESSR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Small Business 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
MotoHelper 2.0.45 Driver 5.0.0 (HKLM-x32\...\MotoHelper) (Version: 2.0.45 - Motorola)
MotoHelper MergeModules (x32 Version: 1.2.0 - Motorola) Hidden
Motorola Mobile Drivers Installation 5.0.0 (Version: 5.0.0 - Motorola Inc.) Hidden
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.0.3715 - Hewlett-Packard)
Movie Theme Pack for HP MediaSmart Video (x32 Version: 4.0.3715 - Hewlett-Packard) Hidden
Mozilla Firefox 26.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 26.0 (x86 en-US)) (Version: 26.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 26.0 - Mozilla)
MP3 Download Manager (HKLM-x32\...\com.verizon.mediastore.vzwdownloadmanager.BEEF85639ECFAE88C004EA3A5F976EE5386C7526.1) (Version: 2.2.8-SNAPSHOT.r11227 - Verizon Wireless)
MP3 Download Manager (x32 Version: 2.2.8 - Verizon Wireless) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery P.I. - The New York Fortune (x32 Version: 2.2.0.82 - WildTangent) Hidden
Network64 (Version: 130.0.572.000 - Hewlett-Packard) Hidden
Network64 (Version: 140.0.221.000 - Hewlett-Packard) Hidden
NirSoft BlueScreenView (HKLM-x32\...\NirSoft BlueScreenView) (Version:  - )
Norton 360 (HKLM-x32\...\N360) (Version: 21.6.0.32 - Symantec Corporation)
Norton Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 2.0.0.34 - Symantec)
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
Opal-Import Multiple vCards to Outlook  (HKLM\...\{9ADF04C4-93E0-4E4F-B6D3-454E025E0295}) (Version:  - Skytopia)
Optimum (HKCU\...\2805382131.optimumapp.iptv.optimum.net) (Version:  - optimumapp.iptv.optimum.net)
Optimum App for Laptop 2.10 (HKLM\...\{6082AB31-92B1-4832-AC89-3B2E6D8C14FE}) (Version: 2.10 - Cablevision)
PayPal Payment Request Wizard For Outlook (HKLM-x32\...\{56B563EE-2616-4A9D-AF35-14A7535AC5A8}) (Version: 1.00.000 - )
Pdf995 (installed by H&R Block) (HKLM-x32\...\Pdf995) (Version:  - )
PdfEdit995 (installed by H&R Block) (HKLM-x32\...\PdfEdit995) (Version:  - )
Penguins! (x32 Version: 2.2.0.82 - WildTangent) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Pin It (HKLM-x32\...\Pin It_is1) (Version: 0.0.3 - Pinterest)
Plants vs. Zombies (x32 Version: 2.2.0.82 - WildTangent) Hidden
Poker Superstars III (x32 Version: 2.2.0.82 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.82 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.82 - WildTangent) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.3715 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.3715 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.2514 - CyberLink Corp.)
PowerDirector (x32 Version: 8.0.2514 - CyberLink Corp.) Hidden
Qualcomm Gobi 2000 Package for HP (HKLM-x32\...\{519B5FFE-5F7D-4E76-8F2B-081981AE163C}) (Version: 1.1.190 - QUALCOMM)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.11.1127.2009 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30113 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.2725 - CyberLink Corp.) Hidden
Roxio CinemaNow 2.0 (x32 Version: 1.0.262 - Hewlett-Packard) Hidden
Safari (HKLM-x32\...\{C779648B-410E-4BBA-B75B-5815BCEFE71D}) (Version: 5.34.57.2 - Apple Inc.)
Scan (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
Shutterfly Express Uploader (HKLM-x32\...\com.Shutterfly.ExpressUploader) (Version: 1.1.0.0 - Shutterfly, Inc.)
Shutterfly Express Uploader (x32 Version: 1.1.0 - Shutterfly, Inc.) Hidden
Skyhook Wireless XPS Service (HKLM\...\{523F8FD3-7C17-4CBE-A51E-CFAA773463FC}) (Version: 3.4.3.10 - Skyhook Wireless)
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 5.9.9216 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
SmartWebPrinting (x32 Version: 130.0.457.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Status (x32 Version: 130.0.469.000 - Hewlett-Packard) Hidden
TextTwist 2 (x32 Version: 2.2.0.82 - WildTangent) Hidden
Toolbox (x32 Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 130.0.422.000 - Hewlett-Packard) Hidden
TuneUp Utilities Language Pack (en-US) (x32 Version: 13.0.3000.138 - TuneUp Software) Hidden
TurboTax 2011 (HKLM-x32\...\TurboTax 2011) (Version:  - Intuit, Inc)
TurboTax 2011 WinPerFedFormset (x32 Version: 011.000.3351 - Intuit Inc.) Hidden
TurboTax 2011 WinPerReleaseEngine (x32 Version: 011.000.0500 - Intuit Inc.) Hidden
TurboTax 2011 WinPerTaxSupport (x32 Version: 011.000.0267 - Intuit Inc.) Hidden
TurboTax 2011 wrapper (x32 Version: 011.000.0121 - Intuit Inc.) Hidden
UnloadSupport (x32 Version: 11.0.0 - Hewlett-Packard) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_SMALLBUSINESSR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2920789) 32-Bit Edition (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{9913305E-D4AC-4D26-B30F-799D529FB282}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Use the entry named LeapFrog Connect to uninstall (LeapFrog LeapReader Plugin) (HKLM-x32\...\LeapReaderPlugin) (Version:  - LeapFrog)
Use the entry named LeapFrog Connect to uninstall (LeapFrog My Pals Plugin) (HKLM-x32\...\MyPalsPlugin) (Version:  - LeapFrog)
Use the entry named LeapFrog Connect to uninstall (LeapFrog MyOwnLeaptop Plugin) (HKLM-x32\...\LeaptopPlugin) (Version:  - LeapFrog)
Verizon Wireless Download Manager 2.2.8-SNAPSHOT-r11227 (HKLM\...\4249-7808-9389-3199) (Version: 2.2.8-SNAPSHOT-r11227 - Verizon Wireless)
Virtual Families (x32 Version: 2.2.0.82 - WildTangent) Hidden
Virtual Villagers - The Secret City (x32 Version: 2.2.0.82 - WildTangent) Hidden
VZAccess Manager (HKLM-x32\...\{79EFF05C-D148-4A2E-AEF2-24720B6A76EC}) (Version: 7.3.10.1 - Smith Micro Software Inc.)
WebReg (x32 Version: 130.0.132.017 - Hewlett-Packard) Hidden
Wheel of Fortune 2 (x32 Version: 2.2.0.82 - WildTangent) Hidden
WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.5.5 - WildTangent)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (HKLM\...\8F14F2ECEDE68D26EA515B48DC25B39103C4FE8D) (Version: 09/10/2009 02.03.05.012 - Leapfrog)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Workspace Desktop (HKCU\...\workspacedesktop) (Version:  - Starfield Technologies)
WOW Slider (HKLM-x32\...\WOW Slider_is1) (Version:  - )
Zuma's Revenge (x32 Version: 2.2.0.82 - WildTangent) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 97%
Total physical RAM: 1786.9 MB
Available physical RAM: 50.17 MB
Total Pagefile: 3573.8 MB
Available Pagefile: 1172.98 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.32 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:279.56 GB) (Free:93.22 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:18.24 GB) (Free:2.64 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\HP-PC
 
Administrator            Guest                    hp                       
 
 
**** End of log ****
 
 
 
And here is the Speccy link:

 

 

 

http://speccy.piriform.com/results/Z7REc6ffZAyitWpnFKEZ7c1

 

 

Thank you! 



#5 hamluis

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Posted 06 January 2015 - 01:10 PM

Moving topic to Am I Infected forum, as it appears that you have some unwholesome software installed.

 

Louis



#6 mfvs1978

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Posted 08 January 2015 - 10:30 AM

Hello,

I am just following up because I wasn't sure if I had to repost in the Am I Infected Forum.

 

Thanks,

Michelle 






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