I just had a phone call from a "technical services department" telling me my computer was infected with "online infections" and asking me to open the "run" command (Windows key plus "r"), type "iexplore www.ammyy.com" and click "OK". I strung them along for a while (they spoke with a quite obvious accent from India) but in the end of course did not run the program they asked for.
I have to presume this was a scam of some sort - the fellow was quite persuasive (he took over from the lady who first spoke with me as soon as I showed any skepticism). From what he said, he was going to show me all the "bad files" on my computer. It was rather reminiscent of the experience I had with Dell support a while back.
Is this a known scam? Would there be any danger in trying to use Google to find out what "www.ammyy.com" is?
EDIT - Google revealed that this is apparently a common and well-known scam - using ammyy remote control software to install malware and/or gain access to data on the computer. Since I did not download or run any software, and did not go to the "ammyy.com" site, I suppose I have nothing to worry about.
The scammers did make free mention of the Microsoft name but were quite careful not to say they were actually calling from Microsoft. They were quite coy about saying who they were - I doubt if I would have found out anything useful by asking them more questions. I did ask who they were and they just repeated "technical services department" which is of course meaningless. I don't have caller ID on my landline phone so don't even have the phone number from which they were calling. I have only minimal services on the landline,since I hardly ever use it except to receive prearranged overseas calls.
Edited by saluqi, 03 January 2015 - 07:10 PM.