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Windows 7 doesn't update and troubleshooter doesn't work


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#1 diamondback21

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Posted 03 January 2015 - 05:01 PM

Cant get it to updateand when i use thr troubleshooternit doesnt work either
 
Farbar Service Scanner Version: 21-07-2014
Ran by Administrator (administrator) on 03-01-2015 at 16:34:05
Running from "D:\Users\Administrator\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is set to Disabled. The default start type is Auto.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.


Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open SDRSVC registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open SDRSVC registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open SDRSVC registry key. The service key does not exist.


System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
D:\Windows\system32\nsisvc.dll => MD5 is legit
D:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
D:\Windows\system32\dhcpcore.dll => MD5 is legit
D:\Windows\system32\Drivers\afd.sys
[2014-07-12 10:04] - [2014-05-30 01:36] - 0338944 ____A (Microsoft Corporation) D0B388DA1D111A34366E04EB4A5DD156

D:\Windows\system32\Drivers\tdx.sys
[2014-12-20 06:17] - [2014-11-10 20:32] - 0074752 ____A (Microsoft Corporation) 7FE680A3DFA421C4A8E4879AE4C5AAB0

D:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
D:\Windows\system32\dnsrslvr.dll => MD5 is legit
D:\Windows\system32\mpssvc.dll => MD5 is legit
D:\Windows\system32\bfe.dll => MD5 is legit
D:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
D:\Windows\system32\SDRSVC.dll => MD5 is legit
D:\Windows\system32\vssvc.exe => MD5 is legit
D:\Windows\system32\wscsvc.dll => MD5 is legit
D:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
D:\Windows\system32\wuaueng.dll => File is digitally signed
D:\Windows\system32\qmgr.dll => MD5 is legit
D:\Windows\system32\es.dll => MD5 is legit
D:\Windows\system32\cryptsvc.dll
[2013-08-18 14:29] - [2013-07-08 23:46] - 0140288 ____A (Microsoft Corporation) 7CA1BECEA5DE2643ADDAD32670E7A4C9

D:\Program Files\Windows Defender\MpSvc.dll
[2013-07-14 20:20] - [2013-05-26 23:57] - 0680960 ____A (Microsoft Corporation) 082CF481F659FAE0DE51AD060881EB47

D:\Windows\system32\ipnathlp.dll => MD5 is legit
D:\Windows\system32\iphlpsvc.dll => MD5 is legit
D:\Windows\system32\svchost.exe => MD5 is legit
D:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

Edit: Topic moved from Windows 7 to the more appropriate forum, due to FRST log.~ Animal


Edited by hamluis, 04 January 2015 - 10:54 AM.
Moved to Win 7, FSS log, not FRST - Hamluis.


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#2 Go The Power

Go The Power

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Posted 08 January 2015 - 05:05 PM

Hello,
 
Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log






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