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Safe Mode Freezes


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3 replies to this topic

#1 donevergreen

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Posted 21 June 2006 - 10:30 AM

We are trying to remove virtumonde, and found advice to run Ad-aware in safe mode. We opened safe mode, but nothing will run. ctl-alt-delete doesn't do anything. We had to use the power button to shut down.

In normal mode, AdAware says it has romoved virtumonde, but finds it again on the next execution.

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#2 Enthusiast

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Posted 22 June 2006 - 12:29 AM

Run both Adaware and Spybot Search and Destroy, updating each program’s malware definitions before you scan and allowing both to fix what they find.

If you do not already have these freeware aps installed on your computer, you can get them at the following sites:

*AdAware SE: http://www.majorgeeks.com/download506.html

*Spybot S&D: http://www.safer-networking.org/en/index.html

Following that that I suggest you post a “HijackThis” log for expert assistance with your malware infection.

Read the pinned post in our “HijackThis” forum,
here
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Carefully read and follow all directions explicitly.

Following instructions create a HJT log, and POST THE HJT LOG YOU CREATED IN OUR HJT FORUM – not in this forum,
at this link.
http://www.bleepingcomputer.com/forums/posthjtlog.html
Include the specs for your computer (ie, processor, amount of RAM, brand or motherboard, etc, and briefly describe the problem you are experiencing.)

Unless you are expert at editing the registry, Do not use the Hijack This program to try to fix anything by yourself as even what may seem to be a small mistake can render your operating system inoperable.
Some files when in the correct folder for them may be fine while in another may be malware hiding.


A member of our expert HJT Team will analyze your log, make recommendations and offer assistance, walking you through the complete repair process.

It may take a period of time to get a response to the log you posted because the members of our HJT Team are kept very busy.
Please be patient as this team is manned by volunteers. They will help you in order received as soon as possible.

NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT forum thread you created until you get a response from a member of our HJT expert team, and do not make any changes to your system (changes, including any attempted repairs, will make your computer to be different than displayed in the log you posted and therefore make your log inaccurate).

The first criteria the HJT Team has when looking for logs that need replies are posts showing 0 replies. If you make an additional post, it will show as having 1 reply.
A team member, looking for a new log that requires help might well assume another HJT Team member is already assisting you and might not open the thread to respond.

So, post your HJT Log in our HJT Forum (not here in this forum) and wait for a response from a HJT team member.

#3 donevergreen

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Posted 26 June 2006 - 08:58 AM

I didn't find time to get to my wife's computer this weekend (other priorities), but hope to get on it this evening. Thanks for your replies -- I didn't want you to think I was just not following up.

#4 quietman7

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Posted 26 June 2006 - 09:43 AM

Before posting a log you also might want to try the self-help tutorial How To Remove Winfixer/Virtumonde/Msevents/Trojan.vundo after performing the scans recommended by Enthusiast.
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