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Windows 8.1 (64-bits): Computer crashing after resuming suspended activity.


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#1 gabrielwoj

gabrielwoj

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Posted 02 January 2015 - 08:52 AM

Hello, I'm having an issue with my Windows 8.1 that the computer always crash after I want to resume to my suspended activity. I've read in other places that the issue was the Hybrid Shutdown. Well, for some reason, my computer does not have this option, but I was able to disable it via regedit.exe and cmd.exe.

 

By other people complaints, this issue happened just after they upgraded to Windows 8.1, when for me, it happened in the last update (I was already using Windows 8.1 and my computer was suspending it just fine).

 

I use suspend on my computer for fast loading time, instead of powering on and off. I was doing this for forty (40) days, before I decided to restart to make some updates (The Windows Update was realized between 12/31/2014 and 01/01/2015):

 

The latest updates were: 

KB3000850 (Optional update) ( http://support.microsoft.com/kb/3000850/en-us )

KB3013769 (Optional update) ( http://support.microsoft.com/kb/3013769/en-us )

KB3013816 (Optional update) ( http://support.microsoft.com/kb/3013816/en-us )

KB3014442 (???) [Not shown on the Update History table] ( http://support.microsoft.com/kb/3014442/en-us *)

 

*This link redirects to the KB300850 support link.

 

There was also a Intel update (my Graphics Card is Intel-based), which I haven't found on the list of the updates (possibly this update is only shown on the Intel graphics program.

 

As mentioned above, I edited some values on regedit.exe and cmd.exe. On the regedit, I did this:

 

1-) I went to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power;

 

2-) Right-clicked on HiberbootEnabled;

 

3-) Changed value to 0.

 

And on cmd, I did this (Run as administrator):

 

powercfg -h off

 

These two didn't affected anything.

 

Thank you. If I forgot something else to include here on this post, please ask me and I'll try to reply it for you.

 

EDIT: The Intel updates were:

 

1-) Intel - Other hardware - Intel® Management Engine Interface

(Intel Other hardware software update released in September, 2013)

 

2-) Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel® HD Graphics Family

(Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 software update released in September, 2014)


Edited by gabrielwoj, 02 January 2015 - 09:04 AM.


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