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Black Screen when Windows 7 pro starts up


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#1 computman

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Posted 02 January 2015 - 12:26 AM

I hope I can get some help. I have a workstation with Windows 7 pro installed and started the system this morning and the Windows 7 start logo comes up then it goes to a black screen. Nothing was installed and no Windows update. Hope someone can help me soon.



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#2 Havachat

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Posted 02 January 2015 - 04:10 AM

I hope I can get some help. I have a workstation with Windows 7 pro installed and started the system this morning and the Windows 7 start logo comes up then it goes to a black screen. Nothing was installed and no Windows update. Hope someone can help me soon.

Have you tried Safe Mode ? F8 prior to Windows Logo.

Or another Monitor to rule that out ?

Safe mode with command Prompt may get you out of trouble if thats the cause of corruption of MBR or driver issue.



#3 dc3

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Posted 02 January 2015 - 10:40 AM

If you can boot into Safe Mode then the problem most likely is your graphics driver.

 

Since you can see the splash screen I don't believe the problem is with the monitor.

 

If you can't boot into Safe Mode you will need to do a Repair Installation, this is also known as a Inplace Upgrade.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 from the links below.  You will need to download the same version of Windows 7 that you have installed.  These images are hosted by the Digital River store which is an official distribution partner of Microsoft.  
 
 
 
 
 
 
 
 
Windows 7 Ultimate x64 SP1 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 computman

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Posted 02 January 2015 - 12:21 PM

it seems i run in to the black screen with a cursor at every turn.

tried f8 options safe mode which end with black screen

tried booting from a windows install CD which also ended with black screen 

tried launching start up repair ending with black screen

booting from last good configure end with black screen as well

The Ctrl+Alt+Delete method does not open task manager at the black screen

 

any thoughts?



#5 dc3

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Posted 02 January 2015 - 12:46 PM

What is the model of this work station?

 

 

1.  tried f8 options safe mode which end with black screen

 

2.  tried booting from a windows install CD which also ended with black screen

 

3.  tried launching start up repair ending with black screen

 

4.  booting from last good configure end with black screen as well

1.  Did you get to the Advanced Boot Options as seen in the image below?

 

abow7_zpsc072f26e.png 

 

2.  When you tried to boot from the installation CD did you get the message "Press any key to boot from CD or DVD"?

 

3.  How did you attempt to run the Startup Repair?

 

4.  This implies that you were able to access the Advanced Boot Options.  Is this the case?


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#6 computman

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Posted 02 January 2015 - 01:35 PM

i find a model number from the bios "main" tab reading: model number p6153f

yes that was the advanced boot option screen. only noticeable different is there's no "repair your computer" option and at the very top "choose advanced options for: Windows Setup".  "safe mode" and "safe mode with network" end with black screen with a cursor, as well as last known good configuration.

when booting from the CD i did get the "press any key to boot from CD or DVD" which resulted with the "windows is loading files..." with a loading bar at the bottom, followed by starting windows and logo animation then black screen with cursor.

when i start up normally it gives me the options between "launch startup repair (recommended)" and "start windows normally" which starts the loop again.



#7 dc3

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Posted 02 January 2015 - 01:53 PM

What happens when you open the BIOS?

 

When you tried to do the Startup Repair using the installation disc were you able to get to step 7b (System Recovery Options)?  If you can, go to the System Recovery Options and click on Command Prompt.

 

When the Command Prompt opens enter the following commands one at a time with each command being followed by pressing Enter.
 
1.    bootrec /rebuildbcd
 
2.    bootrec /fixmbr
 
3.    bootrec /fixboot
 
Type Exit, then press Enter.
 
Remove the installation disc and restart the computer.

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#8 computman

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Posted 02 January 2015 - 02:37 PM

when booted from CD it only gets as far as step 2b, then black screen with a cursor. i have waited on this screen for a few hours with no change.

when bios is open i get the five tabs "main", "advanced", "power", "boot", and "Exit"

the main tab has:

system time, date.

6 drive slots, two in use ( one for my main hard drive and a optiarc DVD RW)

shows 4 memory banks all in use ( 2048 MB each),

bios revision (5.39 05/06/09) core version (08.00.14). also sowing model, and produt number + a build ID

 

the advanced tab shows:

the CPU (intel ® Core ™ 2 Quad Q9300 @ 2.50GHz),

CPU speed (2.50GHz/1333MHz)

and cach RAM (6144kB)

primary video adapter (PCI)

PS/2 Mouse (auto detect)

onboard LAN (enable)

onboard LAN Boot ROM (disabled)

SATA1 controller Mode (RAID)

Onboard Audio (Auto)

onboard 1394 (enable)

supervisor and user password disabled

 

the power tab:

After AC Powerr Failure (stay Off)

Execute Disabled (enabled)

virtualization technology (disabled)

 

the boot tab:

boot-time diagnostic screen (disabled)

boot device priority (1st floppy, 2nd CD, 3rd hard drive, 4th network boot)

 

then the exit tab with save, don't save etc..



#9 dc3

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Posted 02 January 2015 - 02:40 PM

Change the boot order so the CD/DVD is the first item, the hdd is the second item, if there is a fdd make it the third.

 

Save the changes and close the BIOS, reboot the computer.  

 

Edit:  Make sure there is no disc in the CD/DVD drive.


Edited by dc3, 02 January 2015 - 02:41 PM.

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#10 computman

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Posted 02 January 2015 - 03:01 PM

i have changed the boot order as suggested. still no changed to the out come: black screen with cursor.






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