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PC Crashes - shows blue screen.


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6 replies to this topic

#1 bd335

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Posted 01 January 2015 - 11:11 AM

For approx 6 months now, my pc randomly crashes and the blue screen shows up and i have to manually reboot. I have successfully cleaned up my pc here before when I had an obvious virus but I am not sure this is that. Help would be greatly appreciated.

 



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#2 dicke

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Posted 01 January 2015 - 12:24 PM

Welcome,

A bit more information about your hardware and software would be helpful. Also, what security software is installed, is it current and have you run any scans?

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 hamluis

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Posted 01 January 2015 - 02:24 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 bd335

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Posted 01 January 2015 - 04:27 PM

Here is the mini tool box results

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by bd234 (administrator) on 01-01-2015 at 19:22:59
Running from "C:\Users\bd234\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/01/2015 07:10:59 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (01/01/2015 03:04:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: SearchIndexer.exe, version: 7.0.7600.16385, time stamp: 0x4a5bd212
Faulting module name: TQUERY.DLL, version: 7.0.7601.17514, time stamp: 0x4ce7c9e0
Exception code: 0xc0000005
Fault offset: 0x000000000003adf7
Faulting process id: 0x121c
Faulting application start time: 0xSearchIndexer.exe0
Faulting application path: SearchIndexer.exe1
Faulting module path: SearchIndexer.exe2
Report Id: SearchIndexer.exe3
 
Error: (01/01/2015 02:46:13 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (01/01/2015 02:46:13 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (01/01/2015 02:40:42 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/01/2015 02:12:53 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (01/01/2015 02:12:53 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (01/01/2015 02:07:42 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/01/2015 01:50:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/31/2014 05:47:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: sysmain.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9db
Exception code: 0xc0000005
Fault offset: 0x000000000001a6ba
Faulting process id: 0x91c
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3
 
 
System errors:
=============
Error: (01/01/2015 07:18:59 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Workstation service which failed to start because of the following error: 
%%1068
 
Error: (01/01/2015 07:18:59 PM) (Source: Service Control Manager) (User: )
Description: The Workstation service depends on the Browser Support Driver service which failed to start because of the following error: 
%%577
 
Error: (01/01/2015 07:18:59 PM) (Source: Service Control Manager) (User: )
Description: The Browser Support Driver service failed to start due to the following error: 
%%577
 
Error: (01/01/2015 07:18:58 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Workstation service which failed to start because of the following error: 
%%1068
 
Error: (01/01/2015 07:18:58 PM) (Source: Service Control Manager) (User: )
Description: The Workstation service depends on the Browser Support Driver service which failed to start because of the following error: 
%%577
 
Error: (01/01/2015 07:18:58 PM) (Source: Service Control Manager) (User: )
Description: The Browser Support Driver service failed to start due to the following error: 
%%577
 
Error: (01/01/2015 07:18:57 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Workstation service which failed to start because of the following error: 
%%1068
 
Error: (01/01/2015 07:18:57 PM) (Source: Service Control Manager) (User: )
Description: The Workstation service depends on the Browser Support Driver service which failed to start because of the following error: 
%%577
 
Error: (01/01/2015 07:18:57 PM) (Source: Service Control Manager) (User: )
Description: The Browser Support Driver service failed to start due to the following error: 
%%577
 
Error: (01/01/2015 07:16:53 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Workstation service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (08/16/2014 02:28:46 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 133140 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (08/03/2014 11:37:16 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2767 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/15/2014 09:49:25 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6700.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 42915 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (06/13/2014 02:17:21 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 10245 seconds with 420 seconds of active time.  This session ended with a crash.
 
Error: (03/25/2014 07:52:24 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 537 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (10/27/2012 04:07:57 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6662.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 771999 seconds with 8880 seconds of active time.  This session ended with a crash.
 
Error: (07/08/2012 09:45:21 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 102 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/08/2012 09:43:31 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 107 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (07/08/2012 08:38:33 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 70 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/08/2012 08:37:15 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 88 seconds with 0 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-01-01 19:18:59.060
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\bowser.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-01 19:18:58.764
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\bowser.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-01 19:18:58.468
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\bowser.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-01 19:18:58.170
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\bowser.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-01 19:18:57.874
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\bowser.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-01 19:18:57.577
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\bowser.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-01 19:16:53.096
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\bowser.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-01 19:16:52.800
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\bowser.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-01 19:16:52.487
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\bowser.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-01 19:16:52.190
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\bowser.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
 
 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
1-Wire Drivers Version 4.03 x64 (HKLM\...\{A7F4ED14-F167-47EE-AF9A-43963500E1D9}) (Version: 4.0.3 - Maxim Integrated Products)
2007 Microsoft Office system (HKLM-x32\...\PROHYBRIDR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Activation Assistant for the 2007 Microsoft Office suites (HKLM-x32\...\Activation Assistant for the 2007 Microsoft Office suites) (Version:  - Microsoft Corporation)
Activation Assistant for the 2007 Microsoft Office suites (x32 Version: 1.0 - Microsoft Corporation) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.1.0.4880 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\{B21D5938-6B90-408B-B827-92F6E0E11B48}) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\{61F2FFE4-56BA-4F5E-91FB-BD34F92E44CE}) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Photoshop Elements 2.0 (HKLM-x32\...\Adobe Photoshop Elements 2.0) (Version: 2.0 - Adobe Systems, Inc.)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Amazon Cloud Player (HKCU\...\Amazon Amazon Cloud Player) (Version: 1.0.3.316 - Amazon Services LLC)
Amazon Kindle (HKLM-x32\...\Amazon Kindle) (Version:  - Amazon)
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Amazon MP3 Downloader 1.0.18 (HKCU\...\Amazon MP3 Downloader) (Version: 1.0.18 - Amazon Services LLC)
ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{A922C4B7-50E0-4787-A94C-59DBF3C65DBE}) (Version: 3.0 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{FE86CB0C-FCB3-4358-B4B0-B0A41E33B3DD}) (Version: 7.1.0.32 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{CE5AA9F5-3C44-C76D-8E93-DEB2EEDE0956}) (Version: 3.0.682.0 - ATI Technologies, Inc.)
AudibleManager (HKLM-x32\...\AudibleManager) (Version: 1997094126.48.56.12260730 - Audible, Inc.)
avast! Free Antivirus (HKLM-x32\...\avast) (Version: 9.0.2011 - Avast Software)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon iP4200 (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_iP4200) (Version:  - )
Canon RAW Image Task for ZoomBrowser EX (HKLM-x32\...\RAW Image Task) (Version: 0.9.3.9 - )
Canon Utilities CameraWindow (HKLM-x32\...\CameraWindowLauncher) (Version: 7.0.0.8 - )
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (HKLM-x32\...\CameraWindowDVC6) (Version: 6.4.1.15 - )
Canon Utilities MyCamera (HKLM-x32\...\MyCamera) (Version: 6.4.0.5 - )
Canon Utilities RemoteCapture Task for ZoomBrowser EX (HKLM-x32\...\RemoteCaptureTask) (Version: 1.7.1.9 - )
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.0.1.248 - )
Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.0.0.19 - )
Catalyst Control Center Core Implementation (x32 Version: 2008.0610.2145.37024 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (x32 Version: 2008.0610.2145.37024 - ATI) Hidden
Catalyst Control Center Graphics Full New (x32 Version: 2008.0610.2145.37024 - ATI) Hidden
Catalyst Control Center Graphics Light (x32 Version: 2008.0610.2145.37024 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (x32 Version: 2008.0610.2145.37024 - ATI) Hidden
CCC Help English (x32 Version: 2008.0610.2144.37024 - ATI) Hidden
ccc-core-static (x32 Version: 2008.0610.2145.37024 - ATI) Hidden
ccc-utility64 (Version: 2008.0610.2145.37024 - ATI) Hidden
Chinese Traditional Fonts Support For Adobe Reader 9 (HKLM-x32\...\{AC76BA86-7AD7-2448-0000-900000000003}) (Version: 9.0.0 - Adobe Systems Incorporated)
Collage Maker (HKLM-x32\...\{05F2884D-89AC-4DE4-A63D-7DB3FE3398DC}) (Version: 3.80 - Galleria Software)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CyberLink PowerDVD (HKLM-x32\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 7.3.4617.0 - CyberLink Corp.)
Driver Performer (HKLM-x32\...\Driver Performer_is1) (Version: 10.0 - Driver-Soft Inc.)
Elevated Installer (x32 Version: 3.0.9.0 - Garmin Ltd or its subsidiaries) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Garmin Express (HKLM-x32\...\{4797b796-0583-4387-b611-cef5a4b063af}) (Version: 3.0.9.0 - Garmin Ltd or its subsidiaries)
Garmin Express (x32 Version: 3.0.9.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (x32 Version: 3.0.9.0 - Garmin Ltd or its subsidiaries) Hidden
GL100 Manager (HKLM-x32\...\{EE494706-ABBA-490D-9FF5-FBD8361C37C2}) (Version: 4.1.0.0 - Cooper-Atkins Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Drive (HKLM-x32\...\{C60F3836-333A-4AE2-B526-CFDBA143A9BA}) (Version: 1.18.7821.2489 - Google, Inc.)
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google SketchUp 8 (HKLM-x32\...\{47BBA5AA-CA6F-4A41-858D-A7A776F29A8B}) (Version: 3.0.11752 - Google, Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Hi-Def Suite (HKLM-x32\...\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 5.0.1729 - CyberLink Corporation)
HL-2270DW (HKLM-x32\...\{E2A97415-BD97-4867-B906-05E39E9EE51F}) (Version: 1.0.7.0 - Brother Industries, Ltd.)
ImageMixer 3 SE (HKLM-x32\...\{82C19692-571C-45D2-BAF2-278225787A35}) (Version: 3.00.038 - PIXELA)
iPad/iPhone/iPod to Computer Transfer 7.7.0 (HKLM\...\Cucusoft iPad/iPhone/iPod to Computer Transfer_is1) (Version:  - Cucusoft, Inc.)
iTunes (HKLM\...\{D601CEAD-2E4F-4BBB-85CC-C29A4CE6A3C0}) (Version: 11.1.3.8 - Apple Inc.)
Java 7 Update 51 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417051FF}) (Version: 7.0.510 - Oracle)
Java 7 Update 65 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217065FF}) (Version: 7.0.650 - Oracle)
LoopCAD 2010 (HKLM-x32\...\{1A1233DD-0764-42AB-A876-DDB6A00AF684}) (Version: 2.1.90.90 - Avenir Software Inc)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
MediaMonkey 4.0 (HKLM-x32\...\MediaMonkey_is1) (Version: 4.0 - Ventis Media Inc.)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Hybrid 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works 6-9 Converter (HKLM-x32\...\{95140000-0137-0409-0000-0000000FF1CE}) (Version: 14.0.6120.5002 - Microsoft Corporation)
Motorola Device Manager (HKLM-x32\...\{28DB8373-C1BB-444F-A427-A55585A12ED7}) (Version: 2.4.5 - Motorola Mobility)
Motorola Device Software Update (x32 Version: 13.09.3001 - Motorola Mobility) Hidden
Motorola Mobile Drivers Installation 6.3.0 (HKLM\...\{759E6A2F-1F01-45EF-A0C4-22F1B56CB975}) (Version: 6.3.0 - Motorola Mobility LLC)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Nolo's Will Forms (HKLM-x32\...\Nolo's Will Forms) (Version:  - )
OverDrive Media Console (HKLM-x32\...\{7326DA0C-C09B-491C-81FF-6DA12B2256BB}) (Version: 3.3.0 - OverDrive, Inc.)
Photo Collage Max (HKLM-x32\...\PhotoCollageMax) (Version: 2.2.5.8 - )
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Realtek 8169 8168 8101E 8102E Ethernet Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0000 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5783 - Realtek Semiconductor Corp.)
Safari (HKLM-x32\...\{C779648B-410E-4BBA-B75B-5815BCEFE71D}) (Version: 5.34.57.2 - Apple Inc.)
Secunia PSI (2.0.0.4003) (HKLM-x32\...\Secunia PSI) (Version: 2.0.0.4003 - Secunia)
Shop To Win (HKLM-x32\...\{1220BDA0-E418-4789-BFF5-072062B29D01}_is1) (Version: 1.1.0.0 - Shop To Win, LLC)
Skins (x32 Version: 2008.0610.2145.37024 - ATI) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.7.1018 - SUPERAntiSpyware.com)
TurboCAD v7.1 (HKLM-x32\...\{16B47724-A5D3-11D4-A5F2-00C0DF05DE71}) (Version: 7.1.63.1 - IMSI)
Update 4.0.3 for Microsoft .NET Framework 4 Client Profile (KB2600211) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2600211) (Version: 1 - Microsoft Corporation)
Update 4.0.3 for Microsoft .NET Framework 4 Extended (KB2600211) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2600211) (Version: 1 - Microsoft Corporation)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_PROHYBRIDR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_PROHYBRIDR_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2920789) 32-Bit Edition (HKLM-x32\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{9913305E-D4AC-4D26-B30F-799D529FB282}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Mobile Device Center Driver Update (HKLM\...\{92DBCA36-9B41-4DD1-941A-AED149DD37F0}) (Version: 6.1.6965.0 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 48%
Total physical RAM: 3839.11 MB
Available physical RAM: 1959.85 MB
Total Pagefile: 7676.41 MB
Available Pagefile: 5350.16 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.39 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:931.51 GB) (Free:672.19 GB) NTFS
2 Drive d: (7.12.03  For Bri) (CDROM) (Total:0.67 GB) (Free:0 GB) CDFS
7 Drive i: (Elements) (Fixed) (Total:931.51 GB) (Free:133.35 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\
 
Administrator            bd234                    Guest                    
TermUser                 
 
 
**** End of log ****

http://speccy.piriform.com/results/5FI6B75XnQrL12MZsq8Yl7G


Here is the snapshot

 

 

http://speccy.piriform.com/results/5FI6B75XnQrL12MZsq8Yl7G



#5 bd335

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Posted 01 January 2015 - 04:31 PM

Hi Dick,

 

Super antiSpyware and I just updated it and I am running a complete scan now.

 

thanks, 

bridgette



#6 hamluis

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Posted 02 January 2015 - 10:19 AM

Looks to me as if your hard drive may be failing.

 

I suggest that you immediately attempt to back up any valued data files from said drive.

 

Then...run the SeaTools long diagnostic on the drive, do NOT attempt to repair anything.  Please...read the instructions for using the Seagate tool before beginning the long diagnostic.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Let us know whether the final verdict is pass or fail.

 

Louis


Edited by hamluis, 02 January 2015 - 10:20 AM.


#7 bd335

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Posted 10 January 2015 - 11:31 AM

Thanks, I will run that program as soon as I get a chance but I did back up my files to an external hard drive.

 

 






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