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Software Restriction Policy Preventing Anti-Virus


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#1 budz78

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Posted 01 January 2015 - 11:10 AM

I have Windows XP SP3 and BitDefender antivirus.  I get a message that Windows cannot open this program because it has been prevented by a software restriction policy.  I've tried running malwarebytes program with no results.  What do I need to do?

 

Thank you.



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#2 noknojon

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Posted 01 January 2015 - 02:59 PM

These are example entries from a FRST log explaining what is most likely going on with the "software restriction policy" message...

HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\McAfee <====== ATTENTION
HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Malwarebytes <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\Malwarebytes' Anti-Malware <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION
HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\McAfee <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\a-squared Anti-Malware <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\a-squared Anti-Malware <====== ATTENTION

Farbar Recovery Scan Tool (FRST) is an advanced specialized tool designed to run in the Recovery Environment in Windows Vista and Windows 7/8 in order to diagnose and fix boot problems. It is also useful for removing malware when other tools fail including this software restriction issue. However, the use of FRST (and posting of its log) is prohibited in this area per this pinned topic.

Many of the scanning tools we use in this forum are not capable of detecting (repairing/removing) all malware variants. Disinfection will probably require the use of more powerful tools than we can recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs or you're using Windows 8.1, then still start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

Thank You .

 

Credit to quietman7 for the script.

 

EDIT - Please see This earlier post that matches yours.


Edited by noknojon, 01 January 2015 - 06:40 PM.


#3 budz78

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Posted 02 January 2015 - 10:56 AM

Thanks, here is the link for the new message. I ran DDS and submitted the reports

 

http://www.bleepingcomputer.com/forums/t/561746/anti-virus-has-been-prevented-by-a-software-restriction-policy/



#4 Queen-Evie

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Posted 02 January 2015 - 02:02 PM

Now that you have posted logs in Malware Removal Logs

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

This topic is closed.




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