Hi, not sure if this is the best forum, so any suggestions for more appropriate forum welcome.
I have been incredibly stupid. In searching for solution to minor touch-pad scrolling malfunction I downloaded Driver Manager who passed me on to Tech Live Connect, after persuading me that my laptop was in a critical condition, blocked up with junk files and inactive microsoft updates. I then extended my level of stupidity to mind boggling, by enabling TLC remote control of laptop for about an hour. TLC claim that their services and support improve performance of computer and make Norton irrelevant. I have always used Norton 360 with this computer, and had performed a full system scan and disk optimisation just a short while before this. I perform quick scans weekly and disk optimisation when advised by Norton 360.
Following the remote session and a reboot, my computer was behaving more erratically than before. As i moved mouse pointer around lists or menus, files or programs would open without prompting. In one instance several files, long ago deleted from recycle bin, appeared briefly in start menu. My first reaction was to run Norton Power Eraser. I then did a system restore to before contact with TLC/DM followed by Windows update. Later on a Full system scan and disk optimisation. My computer is now performing as well it was before interference from TLC, Although Chrome Tabs now look a little different. I have also just noticed that Norton Toolbar despite being enabled,is not appearing in Chrome and the Norton Logo is blank. Norton control interface however seems to be normal and all security settings running.
I have canceled my credit card and had my Bank temporarily suspend my on-line account. I am avoiding any security sensitive activity with this computer until I can be reasonably confident that it is safe to do so. Computer speed does not seem too bad, and apart from the original scrolling inconsistencies no misbehaviour is apparent, so if there are any nasties present they don't appear to be doing much at the moment. Being technically ignorant I have no idea what TLC may have had the opportunity to do while in remote control of my computer, or of what is possible. I would therefore appreciate advice and suggestions of how to proceed. I use Norton identity safe and when I have confidence in computer again will change all of my passwords. thanks