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sluggish computer


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1 reply to this topic

#1 Modapa

Modapa

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  • Local time:08:11 AM

Posted 31 December 2014 - 09:02 PM

I am having similar problems with my computer.  Applications on my computer are very sluggish (like Excel, Word, etc.) and when using internet explorer I feel like I'm still using dial-up.  Takes forever for pages to load and I'm constantly deleting ads that pop up even though I'm running pop up blockers.  I have disabled add-ins but it doesn't seem to have helped.  It's very frustrating.  I ran Malwarebytes but it only detected one non-malware issue.  I also ran Speccy, although I can't figure out how to post it here.  I ran the Mini-toolbox.  This is the result:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by pat (administrator) on 31-12-2014 at 20:47:52
Running from "C:\Users\pat\Desktop"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/31/2014 06:05:05 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17416 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 71dc

Start Time: 01d0254b38bf6ead

Termination Time: 109

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id: 6f3c561a-9141-11e4-bebf-84a6c8ceeec3

Faulting package full name:

Faulting package-relative application ID:

Error: (12/31/2014 04:10:57 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: PATS-PC)
Description: Activation of app Microsoft.SkypeApp_kzf8qxf38zg5c!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (12/31/2014 04:10:48 PM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.17031 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 187c

Start Time: 01d0253e359f87ae

Termination Time: 4294967295

Application Path: C:\WINDOWS\syswow64\wwahost.exe

Report Id: 7ce64b97-9131-11e4-bebf-84a6c8ceeec3

Faulting package full name: Microsoft.SkypeApp_3.1.0.1007_x86__kzf8qxf38zg5c

Faulting package-relative application ID: App

Error: (12/31/2014 04:10:47 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: PATS-PC)
Description: App Microsoft.SkypeApp_3.1.0.1007_x86__kzf8qxf38zg5c+App did not launch within its allotted time.

Error: (12/31/2014 04:10:27 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: PATS-PC)
Description: App Microsoft.SkypeApp_3.1.0.1007_x86__kzf8qxf38zg5c+App did not launch within its allotted time.

Error: (12/31/2014 04:10:23 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: PATS-PC)
Description: Package Microsoft.SkypeApp_3.1.0.1007_x86__kzf8qxf38zg5c+App was terminated because it took too long to suspend.

Error: (12/31/2014 00:00:41 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: PATS-PC)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Calendar failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (12/31/2014 00:00:41 PM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.17031 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 5804

Start Time: 01d0251b3dd566d6

Termination Time: 4294967295

Application Path: C:\WINDOWS\system32\wwahost.exe

Report Id: 8a60f9fc-910e-11e4-bebf-84a6c8ceeec3

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.WindowsLive.Calendar

Error: (12/31/2014 00:00:33 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: PATS-PC)
Description: App microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe+Microsoft.WindowsLive.Calendar did not launch within its allotted time.

Error: (12/31/2014 11:45:13 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17416 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 30f4

Start Time: 01d02513269892eb

Termination Time: 46

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id: 5e67faca-910c-11e4-bebf-84a6c8ceeec3

Faulting package full name:

Faulting package-relative application ID:

System errors:
=============
Error: (12/31/2014 02:44:54 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 106.

Error: (12/31/2014 01:29:39 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer PATRICIA-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{1C117F29-CBEB-4938-92D7-46B66C965927}.
The master browser is stopping or an election is being forced.

Error: (12/31/2014 01:24:23 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 10.0.1.6.
The computer with the IP address 10.0.1.8 did not allow the name to be claimed by
this computer.

Error: (12/31/2014 11:30:53 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 106.

Error: (12/31/2014 11:29:34 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 106.

Error: (12/31/2014 11:23:51 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 106.

Error: (12/31/2014 11:13:51 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 106.

Error: (12/31/2014 11:06:52 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 106.

Error: (12/31/2014 02:09:09 AM) (Source: Service Control Manager) (User: )
Description: The Trend Micro Solution Platform service terminated unexpectedly.  It has done this 7 time(s).

Error: (12/30/2014 11:42:57 PM) (Source: Service Control Manager) (User: )
Description: The Trend Micro Solution Platform service terminated unexpectedly.  It has done this 6 time(s).

Microsoft Office Sessions:
=========================
Error: (12/31/2014 06:05:05 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.1741671dc01d0254b38bf6ead109C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE6f3c561a-9141-11e4-bebf-84a6c8ceeec3

Error: (12/31/2014 04:10:57 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: PATS-PC)
Description: Microsoft.SkypeApp_kzf8qxf38zg5c!App-2144927142

Error: (12/31/2014 04:10:48 PM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.17031187c01d0253e359f87ae4294967295C:\WINDOWS\syswow64\wwahost.exe7ce64b97-9131-11e4-bebf-84a6c8ceeec3Microsoft.SkypeApp_3.1.0.1007_x86__kzf8qxf38zg5cApp

Error: (12/31/2014 04:10:47 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: PATS-PC)
Description: Microsoft.SkypeApp_3.1.0.1007_x86__kzf8qxf38zg5c+App

Error: (12/31/2014 04:10:27 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: PATS-PC)
Description: Microsoft.SkypeApp_3.1.0.1007_x86__kzf8qxf38zg5c+App

Error: (12/31/2014 04:10:23 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: PATS-PC)
Description: Microsoft.SkypeApp_3.1.0.1007_x86__kzf8qxf38zg5c+App

Error: (12/31/2014 00:00:41 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: PATS-PC)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Calendar-2144927142

Error: (12/31/2014 00:00:41 PM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.17031580401d0251b3dd566d64294967295C:\WINDOWS\system32\wwahost.exe8a60f9fc-910e-11e4-bebf-84a6c8ceeec3microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweMicrosoft.WindowsLive.Calendar

Error: (12/31/2014 00:00:33 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: PATS-PC)
Description: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe+Microsoft.WindowsLive.Calendar

Error: (12/31/2014 11:45:13 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.1741630f401d02513269892eb46C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE5e67faca-910c-11e4-bebf-84a6c8ceeec3

CodeIntegrity Errors:
===================================
  Date: 2014-11-30 10:04:42.769
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\System32\spoolsv.exe) attempted to load \Device\HarddiskVolume5\PROGRA~2\ACROSO~1\CUTEPD~1\CPWSave.exe that did not meet the Store signing level requirements.

  Date: 2014-11-30 09:58:48.624
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\System32\spoolsv.exe) attempted to load \Device\HarddiskVolume5\PROGRA~2\ACROSO~1\CUTEPD~1\CPWSave.exe that did not meet the Store signing level requirements.

  Date: 2014-11-29 21:28:01.868
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\System32\spoolsv.exe) attempted to load \Device\HarddiskVolume5\PROGRA~2\ACROSO~1\CUTEPD~1\CPWSave.exe that did not meet the Store signing level requirements.

  Date: 2014-11-29 21:26:45.346
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\System32\spoolsv.exe) attempted to load \Device\HarddiskVolume5\PROGRA~2\ACROSO~1\CUTEPD~1\CPWSave.exe that did not meet the Store signing level requirements.

 

=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
Absolute Reminder (HKLM-x32\...\{40F4FF7A-B214-4453-B973-080B09CED019}) (Version: 2.1.0.8 - Absolute Software)
Adobe Acrobat XI Pro (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.07 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 15.0.0.356 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 15.0.0.356 - Adobe Systems Incorporated) Hidden
Adobe Download Assistant (HKLM-x32\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.2.9 - Adobe Systems Incorporated)
Adobe Download Assistant (x32 Version: 1.2.9 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
AEPlans - IDM (HKLM-x32\...\{7E5D67D2-9D54-43ED-B57B-8EFE8E168458}) (Version: 2.00.00 - Integrated Imaging)
Amazon Browser App (HKLM-x32\...\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}) (Version: 1.0.0.0 - Amazon)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Ask Social Toolbar (HKLM-x32\...\{4152532D-534F-4300-76A7-A758B70C0A02}) (Version: 12.10.2.3829 - APN, LLC)
Bing Bar (HKLM-x32\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
BufferChm (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
Conexant SmartAudio HD (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.54.40.0 - Conexant)
CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version:  3.0 - CutePDF.com)
CyberLink LabelPrint 2.5 (x32 Version: 2.5.5415a - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (x32 Version: 10.0.1.1913 - CyberLink Corp.) Hidden
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.0.1904 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (x32 Version: 10.0.1.1904 - CyberLink Corp.) Hidden
CyberLink PowerDVD 10 (x32 Version: 10.0.4318.52 - CyberLink Corp.) Hidden
D110 (x32 Version: 140.0.353.000 - Hewlett-Packard) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.0.0.2 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.0.0.2 - Dell Inc.)
Dell Digital Delivery (HKLM-x32\...\{D850CB7E-72BC-4510-BA4F-48932BFAB295}) (Version: 2.9.901.0 - Dell Products, LP)
Dell Product Registration (HKLM-x32\...\{2A0F2CC5-3065-492C-8380-B03AA7106B1A}) (Version: 1.16.1 - Dell Inc.)
Dell System Detect (HKCU\...\9204f5692a8faf3b) (Version: 5.11.0.2 - Dell)
Dell Touchpad (HKLM\...\Elantech) (Version: 11.3.1.4 - ELAN Microelectronic Corp.)
Destinations (x32 Version: 140.0.253.000 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0001 - Microsoft Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 32.0.1700.107 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.4805.320 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 6 (HKLM\...\{A5E2418D-B360-419D-AAAD-0D8F2E98FBF6}) (Version: 14.0 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Solutions Framework (HKLM-x32\...\{44157EB3-D8D0-4BB1-B0F5-AD2C38814ED1}) (Version: 11.51.0027 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPAppStudio (x32 Version: 140.0.95.000 - Hewlett-Packard) Hidden
HPDiagnosticAlert (x32 Version: 1.00.0001 - Microsoft) Hidden
HPPhotoGadget (x32 Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
InstallConverter (HKLM-x32\...\InstallConverter) (Version: 1.0 - InstallConverter)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1008 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® PRO/Wireless Driver (Version: 16.07.0000.0730 - Intel Corporation) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3621 - Intel Corporation)
Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 16.6.0.0128 - Intel Corporation) Hidden
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{302600C1-6BDF-4FD1-1309-148929CC1385}) (Version: 3.1.1309.0390 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.5.0.1207 - Intel Corporation)
Intel® Turbo Boost Technology Monitor 2.6 (HKLM\...\{6C9365EB-1F9E-4893-9196-3EC77C88D0C5}) (Version: 2.6.2.0 - Intel)
Intel® WiDi (HKLM\...\{EDBA2433-0910-4C72-8C5B-8FEDAE3EF18E}) (Version: 3.5.34.0 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{440d014b-4444-4533-b96d-2910e1ca2bcf}) (Version: 16.7.0 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (Version: 16.7.0.0297 - Intel Corporation) Hidden
Intel® Trusted Connect Service Client (Version: 1.24.388.1 - Intel Corporation) Hidden
join.me (HKCU\...\JoinMe) (Version: 1.14.0.132 - LogMeIn, Inc.)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MarketResearch (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2013 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 15.0.4675.1003 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1108.0727 - Microsoft) Hidden
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
Network64 (Version: 140.0.306.000 - Hewlett-Packard) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Oracle Data Provider for .NET Help (HKLM-x32\...\{6AA003BF-73E5-4911-ADB7-71DD5674DDD4}) (Version: 10.2.000 - Oracle Corporation)
Oracle Database 10g Express Edition (HKLM-x32\...\InstallShield_{F0BC0F9E-C4A8-485C-93ED-424DB9EA3F75}) (Version: 10.2.1015 - Oracle Corporation)
Oracle Database 10g Express Edition (x32 Version: 10.2.1015 - Oracle Corporation) Hidden
Photo Common (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Photo Gallery (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
PocketCloud Windows Companion (HKLM-x32\...\{EC67E1FF-4433-4096-A091-CF2828434493}) (Version: 2.5.11 - Wyse Technology)
Primavera P6 v7.0 Service Pack 3 (HKLM-x32\...\InstallShield_{1C3AB52E-C4CD-4D72-BCCB-A8FEA142CCCC}) (Version: 7.0.3 - Oracle Corporation)
Primavera P6 v7.0 Service Pack 3 (x32 Version: 7.0.3 - Oracle Corporation) Hidden
PS_AIO_07_D110_SW_Min (x32 Version: 140.0.365.000 - Hewlett-Packard) Hidden
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.15.005 - Dell Inc.)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
QuickTransfer (x32 Version: 140.0.98.000 - Hewlett-Packard) Hidden
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.8400.39030 - Realtek Semiconductor Corp.)
Scan (x32 Version: 140.0.253.000 - Hewlett-Packard) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
SolutionCenter (x32 Version: 140.0.299.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.27 - Piriform)
Status (x32 Version: 140.0.342.000 - Hewlett-Packard) Hidden
System Requirements Lab for Intel (HKLM-x32\...\{1EBDF6D2-CEA0-484C-A23E-2DDAD7FD0DD0}) (Version: 4.5.22.0 - Husdawg, LLC)
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.29947 - TeamViewer)
Toolbox (x32 Version: 140.0.596.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
Trend Micro Titanium (Version: 7.0 - Trend Micro Inc.) Hidden
Trend Micro Titanium Maximum Security (HKLM\...\{ABBD4BA8-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 7.0 - Trend Micro Inc.)
WebReg (x32 Version: 140.0.297.017 - Hewlett-Packard) Hidden
Windows Live Communications Platform (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3503.0728 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 70%
Total physical RAM: 6013.27 MB
Available physical RAM: 1765.87 MB
Total Pagefile: 9053.27 MB
Available Pagefile: 2602.68 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.46 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:452.26 GB) (Free:319.22 GB) NTFS
2 Drive d: (140903_1207) (CDROM) (Total:0.22 GB) (Free:0 GB) UDF
3 Drive w: (PBR Image) (Fixed) (Total:11.92 GB) (Free:0.28 GB) NTFS
4 Drive x: (WINRETOOLS) (Fixed) (Total:0.49 GB) (Free:0.22 GB) NTFS

========================= Users: ========================================

User accounts for \\PATS-PC

Administrator            Guest                    pat                     

**** End of log ****

 

Can anyone help me with this?

 

Thanks



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#2 dc3

dc3

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Posted 01 January 2015 - 01:54 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 

 
 
Please run sfc /scannow
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to 
 
Please run sfc /scannow
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key.   A menu will open with the option Command Prompt (Admin), click on this.
 
You will see a window similar to the one below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
When the Elevated Command Prompt opens type in sfc /scannow (please note the space between sfc and /scannow), then press Enter.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
If it does find integrity problems the scan will continue.  This will take a while, please have patience and allow it finish.  
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above. 
 
When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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