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Determining cause of BSOD and Laags


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#1 kshu95

kshu95

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Posted 31 December 2014 - 07:57 PM

My computer was recently infected and was extremely laggy and would not boot normally despite several scans and purges from my antivirus stopzilla. Frustrated, I contacted the company and managed to get remote assistance from the company. The technician managed to start up windows normally and ran TDSS killer and Rogue killer, managed to repair the laptop but eventually could not use CCcleaner to clean up startup items. He eventually informed me that my computer was suffering from a Hardware issue; the hard drive is apparently not connected to the right port in a motherboard. I've had three BSOD's in the time period from the infection and now after the repair. Two of them mentioned errors indicating an APC_INDEX_MISMATCH and one indicating Kernel_data_inpage_error.

After this, I myself ran a rogue killer test which says that my antivirus, stopzilla.exe is infected and is malware.

I need help determining whether the hard drive is malfunctioning or if my computer is still infected or both. 
The computer is a Lenovo Ideapad Y480 running on Windows 7 Home Premium (x64) OS with a Intel i7-3610QM CPU @ 2.30 GHz with 8.00GB ram, 1 TB HDD. I'm unsure of what logs I need to post or where to find them on my computer. I'd appreciate some help with this as I'm not too sure how long I can access this computer without problems. 


Edited by Orange Blossom, 01 January 2015 - 10:36 PM.
Moved to AII. ~ OB


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