Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

There was a problem starting..AppData\Local\ARCADE~1\AgHelp.ddl


  • Please log in to reply
1 reply to this topic

#1 Ronjh2k

Ronjh2k

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:01:26 PM

Posted 31 December 2014 - 05:54 PM

Having issues resolving a window that continues to appear on my monitor every 3-5 minutes. This is the message that appears in the wIndow: 'There was a problem starting C:\Users\MyName\AppData\Local\ARCADE~1\AgHelp.ddl'
 
I downloaded 'Autoruns' and a window of several programs appeared. Some had Chinese symbols, which has me concerned. Not sure what I can and cannot delete.
 
Please advise, thank you.
 
Ron

Edit: Topic moved from Windows 7 to the more appropriate forum, at the suggestion of another staff member.~ Animal

BC AdBot (Login to Remove)

 


#2 buddy215

buddy215

  • Moderator
  • 13,323 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:04:26 PM

Posted 31 December 2014 - 07:13 PM

From the web it seems to be a part of Arcade Giant. It may be found by using CCleaner.

After installing CCleaner click on Tools. Choose Startups. There you will see a list of Windows Startups.

Check in that list for anything pertaining to Arcade Giant or simply Arcade.

At the top of that page you will see buttons for browsers and Tasks. Click on Tasks look for a Task that would

update Arcade Giant. You can disable any task or startup by clicking on the item to highlight and then on the

right choose disable.

 

CCleaner - PC Optimization and Cleaning - Free Download

Pay close attention while installing and UNcheck offers of toolbars...especially Google. No need to use the

Registry Cleaner Tool....risky. You can run CCleaner to clean up the temporary files, logs, cookies, caches, etc.

by opening it and clicking on the button in the bottom right corner....Run Cleaner...

 

If you haven't recently installed a program such as Arcade Giant and then uninstalled, then you likely have other

adware/ malware on the computer. Use the programs below to find and remove.

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE MBAM LOG FOR REVIEW.

 


download AdwCleaner by Xplode and save to your Desktop.

  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Hold down Control and click on this link to open ESET OnlineScan in a new window. (Eset can take more than an hour to run so plan accordingly)

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

Edited by buddy215, 31 December 2014 - 07:18 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users