I've created some problems on a friends Acer laptop running Vista, including possible malware/virus infection. I requested assistance from Bleeping Computer, see here and here, for which I am very grateful.
The malware/virus repairs were going OK but then I downloaded and installed the program "getiPlayer" to watch BBC TV programs. The installation caused the laptop to blue screen. Upon restart the only option was to try a "Startup Repair" which failed. Subsequent "Normal" restarts fail with a blue screen error. Restarting in "Safe Mode" also results in a blue screen error. One of the blue screen errors gave the code "Stop: 0x000000F4 (0x00000003, 0x81FA7490, 0x81FA75DC, 0x85460C30)"
I've tried System Restore but this also fails.
I have the ACER recovery disks if needed but according to the Acer website at http://acer--uk.custhelp.com/app/answers/detail/a_id/29925/~/use-acer-erecovery-management-to-restore-your-system-or-create-recovery-media my only option will cause personal data loss.
I am sending this message from the same laptop using the MiniXP Environment from FalconFour's Ultimate Boot CD ver 4.6 loaded on a USB stick.
I can access the laptop hard disk using the MiniXP Environment and I ran its chkdsk (check only); it returned "Errors found. Chkdsk cannot continue in read-only mode." Would it be worth re-running chkdsk with "Fix errors on the disk (chkdsk /f /v c:)" or "Fix errors and perform full surface scan (chkdsk /r c:) enabled, where c: is the correct drive letter for the Windows installation?
My friend is obviously not too happy with me and I'd be grateful for any assistance in resolving this issue. Hopefully, I can then get back to fixing the malware/virus problem.
Edited by duffsparky, 31 December 2014 - 05:14 PM.