Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


IGFX Crash

  • Please log in to reply
No replies to this topic

#1 Andy__Speed


  • Members
  • 8 posts
  • Local time:06:05 AM

Posted 31 December 2014 - 03:38 PM



I have a HP ProBook 450 G1, and after installing a set of Windows Updates on Boxing Day, every time I try and open the Intel HD graphics manager the screen goes black and says the display driver crashed and was restarted. If I look in Event Manager it says "igfx" crashed.


If I open Internet Explorer it flashes black 3 or 4 times, and them BSOD's with an error about igdkmd64.sys


From my research I assume this is an issue with the Intel graphics driver. I've tried the following:

  • Installed all Windows Updates
  • Tried a system restore (but it failed to work)
  • Uninstalled the display driver, and re-installed the latest version (from the HP website)
  • Tried opening it in a diagnostic startup (it still crashes)

Any help or advice would be really welcome!



BC AdBot (Login to Remove)


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users