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Boot Loop, Blue Screen Error, Safe Made does not work


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#1 Tohikum

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Posted 31 December 2014 - 02:24 PM

A few days ago I woke up at night to find my laptop turning on and not long after turning off, going into complete boot loop. When I turned computer off and on the boot loop continued where it would show the acer logo and then it would give me some of the advanced option menu choices: to go into a safe mode, safe mode with networking, safe mode with command prompt, last known good configuration (your most recent settings that worked), start windows normally. If I didn't click anything after around half minute it would take me to windows logo and then a flash of blue screen would appear, and then again computer would log off. If I clicked to start windows normally or last known good configuration the same thing happened. If I tried to log with any of the safe modes it would give me this:

 

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\ohci1394.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\1394BUS.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\compbatt.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\BATTC.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\pciide.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\PCIIDEX.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\pcmcia.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\drivers\MountMgr.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\ftdisk.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\drivers\dmload.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\dmio.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\ACPIEC.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\OPRGHDLR.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\drivers\PartMgr.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\drivers\VolSnap.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\atapi.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\disk.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\CLASSPNP.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\fltMgr.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\sr.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\drivers\KSecDD.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\drivers\Ntfs.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\drivers\NDIS.sys

multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\drivers\Mup.sys

 

There are more lines above it, but they scroll so fast I can't see them, and this text stays for perhaps 15 seconds or so, and then it goes to the blue screen. In advanced option menu I disabled automatic restart on system failure so I could see whats written on the blue screen, which says:

 

A problem has been detected and windows has been shut down to prevent damage to your computer.

 

PAGE_FAULT_IN_NONPAGED_AREA

 

If this is the first time you've seen this stop error screen restart your computer. If this screen appears again, follow these steps:

 

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

 

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

 

Technical Information:

*** STOP: 0x00000050 (0xC6C7BAD0, 0x00000001, 0xBAD0B8EC, 0x00000000)

 

So, I am unsure what is causing this, however, before this happened, I wanted to skype with a friend, and because I have Windows Service Pack 2 apparently skype wouldn't work for it, so then I downloaded some SP3 upgrade, I did click for it to install, but then I turned it off when it asked me to back up my data, so I didn't upgrade, but then again, I went through some video tutorial on how to upgrade from SP2 to SP3, which goes like this:

Click run -> write regedit -> click HKEY_LOCAL_MACHINE -> click System -> click CUrrentControlSet -> click Control -> click Windows -> click CSDVersion -> change from 200 by writing 300 and save the changes.

 

So then it said I have service pack 3. After some time, windows gave me a choice of update, which I never received before at any time. I wasn't really concerned about it, so I think I did click to upgrade...really don't remember what it said there.

 

Also that day I installed some REIMAGE program, and turned my AVG free anti-virus program to scan computer on certain days, which I never done before. So actually not sure if any of these could have caused some virus or other interferiences to make windows unbootable.

 

So, I looked through many tech websites for this problem and tried several methods, after which it got even stranger. One of them was to take out all usb cables, I did so, and the windows booted! However, as my laptop is always connected to a usb mouse as the one integrated in the computer probably have crumbles stuck in it so the right click is stuck, and when I click the left one it reacts like I would hold the right one as well. So anyway, I couldn't do much without the usb mouse, but it did open me some folders, but I couldn't go into subfolders. Also, when it booted it promped me asking me to go through some procedure to check of my windows are genuine.

While the windows were on, I plugged usb cable back and suddenly the same blue screen with a warning appeared. I tried this twice and now if I log without any usb plugs, the screen goes black instead of booting into windows, just like turning off, the only lights that are on is the power bottom and the one indicating that computer is on. Everything else turns off.

 

Now if I leave a usb connected, the blue screen appears but "PAGE_FAULT_IN_NONPAGED_AREA" have changed into "An attempt was made to write to read-only memory". And the text "Technical Information: *** STOP: 0x00000050 (0xC6C7BAD0, 0x00000001, 0xBAD0B8EC, 0x00000000)" changed into:

 

Technical Information:

*** STOP: 0x000000BE (0xBA56C6C7, 0x0B180121, 0xBAD0B840, 0x0000000B)

*** USBPORT.SYS - Address BA56C6C7 base at BA554000, DateStamp 52043dea

 

I tried inserting Recovery Console CD, and run chkdsk /r, which found some problems, fixed them, but nothing changed. I tried other types of comands too, which failed as well.

 

I don't have Windows CD, so this option would be out. I tried to take out hard drive, but one of the screws would not unscrew no matter how hard I tried, so I can't open the cover to take it out.

Some computer details:

 

CPU Type: Intel ® Celeron ® CPU 550@2.00GHz

CPU Speed: 2.00GHz

IDEO Model Name: ST9160821AS - (S1)

IDEO Serial Number: 5MABFBMJ

ATAPI Model Name: Optiarc DVD RW AD - 7560A - (PM)

System BIOS Version: V1.32

VGA BIOS Version: 1471

KBC Version: 02.43

Serial Number: LXE880C024812028562000

Asset Tag Number: None

Product Name: Extensa 5220

Manufacturer Name: Acer

UUID: 7fb2cee0 - f63f - 11dc -ac66 - 81764467c64d

 

I'm worried about loosing data, so reinstalling windows is the last preferable option for me. Any suggestions are very welcome.

 

Sorry for the long text, but I wanted to be detailed if anyone could find any hints in the cause of the problem and the solution for it.



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#2 Sintharius

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Posted 31 December 2014 - 04:02 PM

Can you try booting into Safe Mode with all USB cables unplugged?

#3 Tohikum

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Posted 01 January 2015 - 08:09 AM

When I boot into safe mode without cables, the same lines appear for 15 sec or so, and then the screen turns off, the fan seems not doing anything, but the start up button is flashing. And then a fan sometimes starts doing its work, but screen is pitch black.

#4 JohnC_21

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Posted 01 January 2015 - 08:46 AM

So, I am unsure what is causing this, however, before this happened, I wanted to skype with a friend, and because I have Windows Service Pack 2 apparently skype wouldn't work for it, so then I downloaded some SP3 upgrade, I did click for it to install, but then I turned it off when it asked me to back up my data, so I didn't upgrade, but then again, I went through some video tutorial on how to upgrade from SP2 to SP3, which goes like this:

Click run -> write regedit -> click HKEY_LOCAL_MACHINE -> click System -> click CUrrentControlSet -> click Control -> click Windows -> click CSDVersion -> change from 200 by writing 300 and save the changes.

 

 

I think this may have happened:

 

You stopped the upgrade of SP3. I didn't upgrade,  If you did the SP3 upgrade no registry fix would be needed. What the registry fix does is fool XP SP2 into thinking it's XP SP3. It does not upgrade SP2 to SP3. With XP thinking it was SP3 any updates you installed could cause issues as they were designed for SP3 and not SP2. I am not sure how to proceed at this point other than to try doing a System Restore but you do not have access to Safe Mode either. Do you have access to another XP computer?

 

Your data is always safe. You can connect the drive to another computer or use a small linux distro like Puppy to transfer your files to an external drive. You would lose your any programs installed.


Edited by JohnC_21, 01 January 2015 - 08:46 AM.


#5 Sintharius

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Posted 01 January 2015 - 09:06 AM

As JohnC_21 said... the update probably installed incompatible drivers into your Windows XP SP2 installation.

Our solution would be to fix the registry and remove the offending driver files.

We can do this with the Kaspersky Rescue Disk.

Do you have access to another working machine?

#6 Tohikum

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Posted 01 January 2015 - 09:08 AM

Thanks for your reply JohnC_21. I do realise it did not upgrade to SP3, just wanted to test if this would help me install Skype, which obviously did not work out. It's true, I shouldn't mess with windows like this...
My concern is that I wouldn't be able to save all 140 Gb data or so anywhere other than external drive or another computer which has enough space. The programs don't matter, just that my C drive has around 74Gb (75Gb total space) worth of data with thousands of sub folders and files, it would take ages if its even possible to transfer all of it somewhere else. Note: my windows are on drive D. So, unless something goes wrong with hard driver itself, is it alright not to back up drive C till I fix this problem, or is there some chance of loosing data from C drive while attempting to fix the windows?

#7 Tohikum

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Posted 01 January 2015 - 09:11 AM

Yes, I do have access to another computer. Just that everyone offring different rescue/boot programs to install on usb thumb driver that I'm getting confused about it.
Sure, we can try with Kaspersky rescue disk!

#8 Sintharius

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Posted 01 January 2015 - 09:18 AM

Alright. Please follow my instructions, and if anything arises don't hesitate to stop and ask.

We'll need a flash drive with at least 4GB capacity.

Please follow the instructions here to create a Kaspersky Rescue Disk.

Once your Rescue Disk is ready, please inform me and we will proceed.

Is that okay?

#9 Tohikum

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Posted 01 January 2015 - 09:33 AM

Yes thats okay.

#10 Tohikum

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Posted 01 January 2015 - 10:25 AM

Alright, I've made Kaspersky Rescue Disk on usb flash drive.  Its ready.



#11 Sintharius

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Posted 01 January 2015 - 10:33 AM

Okay.

Boot into Kaspersky Rescue Disk:

- Start your computer.

- Press F8 (or F12 depending on your machine) repeatedly to access the Advanced Boot Options.

- Choose USB device to boot from the Rescue Disk.

- The Kaspersky Rescue Disk interface will appear.

- Press Enter.

- Read the EULA, then press 1 to accept.

- Choose Kaspersky Rescue Disk, Graphic Mode on the next screen.

- After that your desktop should look like this:

KasperskyRescueDisk_zps5a8a09eb.png

Alternatively, if your computer cannot boot from the flash drive (seeing how our problem lies right in the USB driver), try burning the Kaspersky Rescue Disk iso file to a CD and then boot from it.

Edited by Alexstrasza, 01 January 2015 - 10:34 AM.


#12 Sintharius

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Posted 01 January 2015 - 10:38 AM

One question: Is your working machine running XP? If so, which Service Pack?

#13 Tohikum

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Posted 01 January 2015 - 10:49 AM

I went to F2 setup to change to boot from usb key, since on advanced boot option, there is no option to boot from usb. However, nothing changes. With usb mouse in I get blue screen, without it (but with usb that has Kaspersky rescue) the screen turns off. Am I doing something wrong?

#14 Tohikum

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Posted 01 January 2015 - 10:51 AM

No, this laptop has windows 7.



#15 Elise

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Posted 01 January 2015 - 11:00 AM

Hello,

Additionally to the last post, can you tell me what exactly the last thing was you did before turning the computer off (the last time it worked well)?

 

Do you know if system restore was turned on?


regards, Elise


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