Can you help me determine which malware removal tool/program I need. I need to download to my computer to a flash drive to run on my friends infected computer. I believe his browsers have been hijacked and fake spyware was installed along with a few other programs that are questionable. He has been using his computer without any anti-virus and downloading programs from the internet. Like myself he is an elderly gentelman and didn't know about internet safety, malware or viruses. He is fairly new to computers and is a novice internet user. I looked over his computer and other than a few fake spyware programs and his browser redirecting his search results, I believe the level of infection may be minimal but I don't know for sure. After spending most of the day explaining how the internet works along with the do's and don'ts and safety, I now need to clean up his computer. I have AdwCleaner/ Aut2Exe on a flash drive along with the free version of Malwarebytes. I have purchased Webroot SecureAnywhere for him because that's what I use and have been pleased with it.
My first question is should I clean up the malware first before installing Webroot or try to install it first and let Webroot clean it up? My experience has been, although Webrood is a good anti spyware blocker, it doesn't do that good of a job removing malware already installed. Thanks to BleepingComputer I found AdwCleaner did an excelent job and most of the time that's all I needed to do to clean it up. Malwarebytes also did a good job and after using the free version for several years I purchased the full version. Between the Webroot and Malwarebytes I have not had a single issue with malware. Should I start with the AdwCleaner? If not which one?
My second question is about ComboFix. I read the ComboFix Guide and believe this might do a better job, but I also read I shouldn't use it unless asked to by a helper. I believe I'm compentent enough to follow the instructions exactly but if you think I shouldn't, I wont. Am I on the right track? Do you have any advice for me? Thanks for taking the time to help me with this and thanks to BleepingComputer for all the help over the years.
Edited by hamluis, 31 December 2014 - 07:54 AM.
Moved from MRL to AII - Hamluis.