I am trying to help a friend get their PC back up and running. Toshiba Satellite C55D-A5201 running Windows 8 OS (unsure if 8.0 or 8.1). The PC is in an infinite boot loop when all that comes up is the Toshiba Logo. There is some kind of splash message about windows version (almost impossible to detect, no windows logo at all).
I am unable to boot to safe mode. The only place I can get to is the BIOS. I don't know if this is a malware problem or something else has gone wrong.