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Windows update does nothing


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#1 dahyippur

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Posted 30 December 2014 - 01:03 PM

Hello, I'm having some trouble with windows update in Windows 7 x64. The icon for Windows Update shows up as a generic or unrecognized file type in control panel, and when I try to open it nothing happens. Any ideas?



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#2 SleepyDude

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Posted 30 December 2014 - 01:43 PM

Hi,

 

Start with the following:

 

9OoOKtajgSmoOAS611kOcmffOCc4Sw.png Check Windows System files integrity
 

  • open the Command Prompt as Administrator (Tutorial)
  • type the following command and press Enter:
    sfc /scannow
    
    
    Note: This may take some time to finish.

    if it doesn't say "No integrity violations found" them do this:
  • In the command prompt window, type or Copy & Paste the following:
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
  • Close the command prompt.
  • Attach to your post the sfcdetails.txt file that was just placed on your Desktop
  • You can safely delete the sfcdetails.txt file afterwards if you like

 

 

Let's check some windows critical services...

9OoOKtajgSmoOAS611kOcmffOCc4Sw.png Farbar Service Scanner (FSS)

Download Farbar Service Scanner and save the file to the Desktop.

  • Run FSS
  • Check all the options
  • click Scan

Post the generated log in your reply.

 


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#3 dahyippur

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Posted 30 December 2014 - 02:56 PM

Ok, just uploaded both logs

http://dropcanvas.com/7A8691ZzO2b4HU



#4 SleepyDude

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Posted 30 December 2014 - 04:46 PM

Hi,

 

Ok, just uploaded both logs

http://dropcanvas.com/7A8691ZzO2b4HU

 

Please attach the logs to your posts using the Attach Files box available when you click More Reply Options.

 

Visit this Microsoft page to download and install the Windows Update Agent for Windows 7 SP1 x64 tell me if this install correctly, reboot and run sfc again to see if errors are reported or not.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#5 dahyippur

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Posted 30 December 2014 - 04:52 PM

Hhaha I didn't know you could do that, I'll post the sfc results shortly.

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#6 SleepyDude

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Posted 30 December 2014 - 05:26 PM

Hhaha I didn't know you could do that, I'll post the sfc results shortly.

 

No Problem. Thanks.

 

Please follow the other instructions on my post #4.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#7 dahyippur

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Posted 30 December 2014 - 05:55 PM

Update agent installed without any errors, still getting bad news from sfc

 

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#8 Go The Power

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Posted 31 December 2014 - 02:32 AM

Hello,

Download and Run SFCFix
 
Please download and run SFCFix from >Here<
 
It will take about 15 minutes to process. Once the scan has completed a  notepad file will launch with the results. Please copy and paste the  entire contents of the results and post them back into this thread.
 
Export CBS folder
  • Click the Start button StartButton_16x16.gif then click Computer.
  • Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  • Find and double click on the Logs folder.
  • Right-click on the CBS folder, and select Copy.
  • Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  • Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  • A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
  • Attach this to your next post please.
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Edited by Go The Power, 31 December 2014 - 02:33 AM.


#9 dahyippur

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Posted 31 December 2014 - 03:23 AM

https://www.dropbox.com/s/aqeq0griobgzswx/CBS.zip?dl=0

 

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-12-31 02:50:25.595
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          1
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-12-31 03:14:24.611
----------------------EOF-----------------------



#10 Go The Power

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Posted 31 December 2014 - 03:40 AM

Thanks, now that I have the full paths of the files we can get them fixed.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  • Download SFCFix.exe (by niemiro) and save this to your Desktop.
  • Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it
  • Save any open documents and close all open windows.
  • On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  • Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  • SFCFix will now process the script.
  • Upon completion, a file should be created on your Desktop: SFCFix.txt.
  • Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post.

    SFC /SCANNOW
     
  • Click on the Win7Orb_zps4dae3b32.jpg button. Inside the search box type in CMD
  • Right click on CMD => Choose Run as Administrator
  • Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  • Please wait for this to Finish before continuing with the rest of the steps.

    Convert CBS.log to CBS.txt
     
  • Click on the Win7Orb_zps4dae3b32.jpg button => Inside the search box copy and paste the following command:
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • Press Enter
  • Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

    Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive


#11 dahyippur

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Posted 31 December 2014 - 03:59 AM

Idk whats happening but i feel good about this

 

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-12-31 03:42:46.803
Using .zip script file at C:\Users\Jswiz\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7600.320_none_53a370daf19412b1\wucltux.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000\wuauclt.exe
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000\wups2.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_en-us_2b6abab786297fc7\wuaueng.dll.mui

Line blocked (SFCFix.txt): "C:\Users\Jswiz\AppData\Local\niemiro\Archive\SFCFix.txt" C:\Windows\SFCFix.txt.
Successfully copied file C:\Users\Jswiz\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7600.320_none_53a370daf19412b1\wucltux.dll to C:\Windows\winsxs\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7600.320_none_53a370daf19412b1\wucltux.dll.
Successfully copied file C:\Users\Jswiz\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000\wuauclt.exe to C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000\wuauclt.exe.
Successfully copied file C:\Users\Jswiz\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000\wups2.dll to C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000\wups2.dll.
Successfully copied file C:\Users\Jswiz\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_en-us_2b6abab786297fc7\wuaueng.dll.mui to C:\Windows\winsxs\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_en-us_2b6abab786297fc7\wuaueng.dll.mui.

Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7600.320_none_53a370daf19412b1\wucltux.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7600.320_none_53a370daf19412b1\wucltux.dll
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000\wuauclt.exe
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000\wuauclt.exe
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000\wups2.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000\wups2.dll
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_en-us_2b6abab786297fc7\wuaueng.dll.mui
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_en-us_2b6abab786297fc7\wuaueng.dll.mui
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2014-12-31 03:42:48.695
Script hash: fScGlSoj5FCL4gEsNejVtCTFBbIMrLqhODErExdm7ow=
----------------------EOF-----------------------

Attached Files

  • Attached File  CBS.zip   79.22KB   1 downloads

Edited by dahyippur, 31 December 2014 - 03:59 AM.


#12 Go The Power

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Posted 31 December 2014 - 04:08 AM

All the files have now been repaired.

 

Are you able to launch WU?



#13 dahyippur

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Posted 31 December 2014 - 04:16 AM

Amazing, thank you for this! Windows is loading 60+ updates now. For anything like this in the future would it be reasonable to just run a non-destructive install of windows or is that overkill?






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