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Adchoices & Popups?


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11 replies to this topic

#1 nu2this

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Posted 30 December 2014 - 10:33 AM

Hello,

 

I am running Win7 svp1 64 bit OS on a Dell OptiPlex 3020 desktop.Adchoices and all kinds of popups are presenting.

Not being very saavy regarding computers I am at a loss as what to do. I have DL'd Auto runs and malware bytes but don't know how to use them.

 

Can anyone help?

 

Thank you.



BC AdBot (Login to Remove)

 


#2 boopme

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Posted 30 December 2014 - 10:46 AM

Hello Nu2this, let's do these and see how it is.
Which browser do you use??


Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

    >>>.

    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).

    >>>
    As you have MBAM you can skip the download....

    Download 51a46ae42d560-malwarebytes_anti_malware.MalwareBytes Anti-Malware to your desktop.
    • Double-click mbam-setup-2.0.exe to start the installation of Malwarebytes Anti-Malware.
    • Follow the instructions on your screen to complete the installation. You can find the complete installation procedure here.
    • Click the Scan Now button, a threat scan will start automatically.
    • MalwareBytes Anti-Malware will now check for the latest updates. Click Update Now if new updates are available.
    • Your computer is now being scanned, please do not use your computer during the scan.
    • If no threats were found, click View detailed log.
      • Click Export and save the log as a .txt file on your Desktop or another location.
    • If the scan detected any threats, click Apply Actions.
      • To complete any actions taken you will be prompted to restart your computer...click on Yes.
      • After reboot, start Malwarebytes Anti-Malware again and click the History Tab at the top and select Application Logs.
      • Check the box next to Scan Log. Choose the most current scan and click View.
      • Click Export and save the log as a .txt file on your Desktop or another location.
    Providing the MalwareBytes' Anti-Malware log file
    • Attach the log file you just saved to your next reply for further review.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 quietman7

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Posted 30 December 2014 - 03:49 PM

Not being very saavy regarding computers...

When boopme has finished cleaning up your system, be sure to read this topic: About In-text advertising: In-Text Ads - Text Enhanced Ads
.
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#4 nu2this

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Posted 30 December 2014 - 08:09 PM

Hello,

 

Sorry for the long delay in returning but I have spent the greater part of today trying to sort out my wife's laptop problems with one of those online tech support sites. We didn't know that we were being suckered into their service at the time and went ahead and allowed them to take control of her computer!  It's worse now than ever!! We will be in touch with their customer support dept tomorrow and hopefully straighten things out.

 

 

Meanwhile, I am using IE 11.

 

Here are the results of the Toolbox scan.

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Ken (administrator) on 30-12-2014 at 16:16:10
Running from "C:\Users\Ken\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Q4B8G9HV"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

 

========================= IP Configuration: ================================

RNX-N180UBE Wireless LAN 802.11n USB 2.0 Network Adapter = Wireless Network Connection 8 (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Ken-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 8:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : RNX-N180UBE Wireless LAN 802.11n USB 2.0 Network Adapter
   Physical Address. . . . . . . . . : 68-1C-A2-04-C3-45
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d025:b488:7ce0:64c6%21(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, December 30, 2014 9:34:50 AM
   Lease Expires . . . . . . . . . . : Wednesday, December 31, 2014 4:08:47 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 526916770
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-95-7E-53-C8-1F-66-45-22-E2
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : C8-1F-66-45-22-E2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{53E73998-2ED0-42C5-913F-6202972BAB4B}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:3816:1c02:bd28:c4b1(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3816:1c02:bd28:c4b1%15(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{F238D828-5C06-469D-BC5D-B120F7E92C09}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:4002:802::1007
   74.125.196.138
   74.125.196.102
   74.125.196.139
   74.125.196.100
   74.125.196.113
   74.125.196.101

Pinging google.com [74.125.196.100] with 32 bytes of data:
General failure.
Reply from 74.125.196.100: bytes=32 time=80ms TTL=38

Ping statistics for 74.125.196.100:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 80ms, Maximum = 80ms, Average = 80ms
Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  206.190.36.45
   98.138.253.109
   98.139.183.24

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
General failure.
Reply from 206.190.36.45: bytes=32 time=37ms TTL=49

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 37ms, Maximum = 37ms, Average = 37ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 21...68 1c a2 04 c3 45 ......RNX-N180UBE Wireless LAN 802.11n USB 2.0 Network Adapter
 11...c8 1f 66 45 22 e2 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.6     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.6    281
      192.168.1.6  255.255.255.255         On-link       192.168.1.6    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.6    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.6    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.6    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 15     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 15     58 2001::/32                On-link
 15    306 2001:0:5ef5:79fb:3816:1c02:bd28:c4b1/128
                                    On-link
 21    281 fe80::/64                On-link
 15    306 fe80::/64                On-link
 15    306 fe80::3816:1c02:bd28:c4b1/128
                                    On-link
 21    281 fe80::d025:b488:7ce0:64c6/128
                                    On-link
  1    306 ff00::/8                 On-link
 15    306 ff00::/8                 On-link
 21    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/30/2014 09:35:57 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2014 05:12:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/26/2014 03:33:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/24/2014 07:32:51 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17496 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 8320

Start Time: 01d01f8dd02020df

Termination Time: 70

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (12/21/2014 05:23:56 AM) (Source: Application Error) (User: )
Description: Faulting application name: TOASTER.EXE, version: 1.0.1.229, time stamp: 0x538dde51
Faulting module name: FactorySetup.dll, version: 2.0.0.182, time stamp: 0x53e86ff8
Exception code: 0xc0000005
Fault offset: 0x002a9f9a
Faulting process id: 0x1fa4
Faulting application start time: 0xTOASTER.EXE0
Faulting application path: TOASTER.EXE1
Faulting module path: TOASTER.EXE2
Report Id: TOASTER.EXE3

Error: (12/21/2014 05:23:55 AM) (Source: .NET Runtime) (User: )
Description: Application: TOASTER.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at STUICore.Core.RecoveryPartition.MountRecoveryPartition()
   at STUICore.Core.RecoveryPartition.GetMountPoint()
   at STUICore.Core.RecoveryPartition.InitLetter()
   at STUICore.Core.SystemEnvironment.LaunchInitializeRp()
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (12/21/2014 05:16:56 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/16/2014 09:36:23 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/15/2014 03:25:15 PM) (Source: Application Error) (User: )
Description: Faulting application name: Mech3.exe, version: 1.0.0.8, time stamp: 0x3738da94
Faulting module name: Mech3.exe, version: 1.0.0.8, time stamp: 0x3738da94
Exception code: 0xc0000005
Fault offset: 0x001550d1
Faulting process id: 0x1354
Faulting application start time: 0xMech3.exe0
Faulting application path: Mech3.exe1
Faulting module path: Mech3.exe2
Report Id: Mech3.exe3

Error: (12/15/2014 03:21:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: Mech3.exe, version: 1.0.0.8, time stamp: 0x3738da94
Faulting module name: Mech3.exe, version: 1.0.0.8, time stamp: 0x3738da94
Exception code: 0xc0000005
Fault offset: 0x00086859
Faulting process id: 0x674
Faulting application start time: 0xMech3.exe0
Faulting application path: Mech3.exe1
Faulting module path: Mech3.exe2
Report Id: Mech3.exe3

System errors:
=============
Error: (12/30/2014 09:35:34 AM) (Source: Service Control Manager) (User: )
Description: The Dell Management Agent Service service failed to start due to the following error:
%%1053

Error: (12/30/2014 09:35:34 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Dell Management Agent Service service to connect.

Error: (12/30/2014 09:34:50 AM) (Source: Service Control Manager) (User: )
Description: The Security Innovation TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (12/30/2014 09:34:43 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:33:03 AM on ‎12/‎30/‎2014 was unexpected.

Error: (12/27/2014 05:12:15 PM) (Source: Service Control Manager) (User: )
Description: The Security Innovation TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (12/26/2014 05:26:52 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error:
%%1053

Error: (12/26/2014 05:26:52 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.

Error: (12/26/2014 05:26:52 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error:
%%1053

Error: (12/26/2014 05:26:52 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.

Error: (12/26/2014 05:26:52 PM) (Source: DCOM) (User: )
Description: 1053mcpltsvc{20966775-18A4-4299-B8E3-772C336B52A7}

Microsoft Office Sessions:
=========================
Error: (12/30/2014 09:35:57 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2014 05:12:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/26/2014 03:33:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/24/2014 07:32:51 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.17496832001d01f8dd02020df70C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (12/21/2014 05:23:56 AM) (Source: Application Error)(User: )
Description: TOASTER.EXE1.0.1.229538dde51FactorySetup.dll2.0.0.18253e86ff8c0000005002a9f9a1fa401d01d215957b96fC:\Program Files (x86)\Dell Backup and Recovery\TOASTER.EXEC:\Program Files (x86)\Dell Backup and Recovery\FactorySetup\FactorySetup.dll9cc6f076-8914-11e4-a0ec-c81f664522e2

Error: (12/21/2014 05:23:55 AM) (Source: .NET Runtime)(User: )
Description: Application: TOASTER.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at STUICore.Core.RecoveryPartition.MountRecoveryPartition()
   at STUICore.Core.RecoveryPartition.GetMountPoint()
   at STUICore.Core.RecoveryPartition.InitLetter()
   at STUICore.Core.SystemEnvironment.LaunchInitializeRp()
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (12/21/2014 05:16:56 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/16/2014 09:36:23 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/15/2014 03:25:15 PM) (Source: Application Error)(User: )
Description: Mech3.exe1.0.0.83738da94Mech3.exe1.0.0.83738da94c0000005001550d1135401d018bdde8ae8d8C:\MicroProse\MechWarrior3\Mech3.exeC:\MicroProse\MechWarrior3\Mech3.exe9f1ff34f-84b1-11e4-8829-c81f664522e2

Error: (12/15/2014 03:21:11 PM) (Source: Application Error)(User: )
Description: Mech3.exe1.0.0.83738da94Mech3.exe1.0.0.83738da94c00000050008685967401d018bd95a93aa6C:\MicroProse\MechWarrior3\Mech3.exeC:\MicroProse\MechWarrior3\Mech3.exe0db90ef9-84b1-11e4-8829-c81f664522e2

 

=========================== Installed Programs ============================
ABBYY FineReader 9.0 Sprint (HKLM-x32\...\ABBYY FineReader 9.0 Sprint) (Version: 9.01.513.58212 - ABBYY)
ABBYY FineReader 9.0 Sprint (x32 Version: 9.01.513.58212 - ABBYY) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
ArcSoft Panorama Maker 4 (HKLM-x32\...\{D45E8C45-B601-4A80-AFD8-E16338744DE1}) (Version:  - ArcSoft)
AuthenTec Fingerprint Driver (Version: 1.6.2.0350 - AuthenTec) Hidden
AuthenTec WinBio FingerPrint Software 64-bit (Version: 3.4.2.1016 - AuthenTec, Inc.) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Citrix Online Launcher (HKLM-x32\...\{77463C86-BB3A-426E-A6C2-06B4D28C250F}) (Version: 1.0.223 - Citrix)
CmgMasterPrerequisites (x32 Version: 1.3.0.522 - Credant Technologies Inc.) Hidden
Compact Wireless-G USB Adapter (HKLM-x32\...\{F855C3AE-992D-4B84-A09D-07103CDCDAC2}) (Version:  - )
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.5.63 - Dell Inc.)
Dell Client System Update (HKLM-x32\...\{04566294-A6B6-4462-9721-031073EB3694}) (Version: 1.3.0 - Dell Inc.)
Dell Data Protection | Client Security Framework (HKLM\...\{66C8CA72-6D54-4D00-81D5-707B15B202C4}) (Version: 8.3.0.1410 - Dell, Inc.)
Dell Data Protection | Security Tools (HKLM-x32\...\InstallShield_{812AA6D3-5BEB-4577-88B1-00998B91AB41}) (Version: 1.3.0.522 - Dell, Inc.)
Dell Data Protection | Security Tools (x32 Version: 1.3.0.522 - Dell, Inc.) Hidden
Dell Data Protection | Security Tools Authentication (HKLM\...\{CD34D7F5-F1D5-437F-AC5E-DA0D64866C3B}) (Version: 1.3.0.427 - DigitalPersona, Inc.)
Dell Digital Delivery (HKLM-x32\...\{B96348BD-6B0D-42E3-80B1-FA6718067BFE}) (Version: 2.8.1000.0 - Dell Products, LP)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Protected Workspace (HKLM-x32\...\{E2CAA395-66B3-4772-85E3-6134DBAB244E}) (Version: 2.3.15835 - Invincea, Inc.)
DigitalPersona TouchChip Driver (Version: 1.6.3.379 - DigitalPersona, Inc.) Hidden
EPSON Connect version 1.0 (HKLM-x32\...\EPSON Connect_is1) (Version: 1.0 - Epson America Inc.)
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.4.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{44F72193-F59C-4303-BAE8-E3E4BC1C122C}) (Version: 3.01.0003 - Seiko Epson Corporation)
Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.30.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM-x32\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WF-2540 Series Printer Uninstall (HKLM\...\EPSON WF-2540 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.5.00 - SEIKO EPSON CORPORATION)
File Uploader (HKLM-x32\...\{237CD223-1B9D-47E8-A76C-E478B83CCEA2}) (Version: 1.1.1 - Nikon)
Forex Tester 2.9.6 (HKLM-x32\...\{F5EC7F6B-B68B-433C-AA20-54EDFE76191D}_is1) (Version:  - Forex Tester Software)
FXCM MetaTrader 4 (HKLM-x32\...\FXCM MetaTrader 4) (Version: 4.00 - MetaQuotes Software Corp.)
GIMP 2.8.10 (HKLM\...\GIMP-2_is1) (Version: 2.8.10 - The GIMP Team)
GoToMeeting 7.0.5.2130 (HKCU\...\GoToMeeting) (Version: 7.0.5.2130 - CitrixOnline)
Hitman 2: Silent Assassin (HKLM-x32\...\Hitman 2: Silent Assassin) (Version:  - Eidos Interactive)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.13.1706 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.18.10.3234 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.0.19 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.28.487.1 - Intel Corporation) Hidden
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.37 - Irfan Skiljan)
LTCM Client (HKLM-x32\...\LTCM Client) (Version:  - Leader Technologies Inc.)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
McAfee AntiVirus Plus (HKLM-x32\...\MSC) (Version: 12.8.992 - McAfee, Inc.)
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.156 - McAfee, Inc.)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (HKLM\...\{D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Mozilla Firefox 34.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 34.0.5 (x86 en-US)) (Version: 34.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 34.0.5 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Nikon Message Center (HKLM-x32\...\{D2FCC1AE-6311-47C5-8130-C6C66D77DD71}) (Version: 0.92.000 - Nikon)
Nikon Transfer (HKLM-x32\...\{E9757890-7EC5-46C8-99AB-B00F07B6525C}) (Version: 1.3.0 - Nikon)
O2Micro OZ776 SCR Driver (x32 Version: 1.1.4.223 - O2Micro) Hidden
OLYMPUS CAMEDIA Master 2.0 (HKLM-x32\...\OLYMPUS CAMEDIA Master 2.0) (Version:  - )
OLYMPUS Digital Camera Updater (HKLM-x32\...\{D18925CE-5AF9-4394-8EF7-1081FFE7E98B}) (Version: 1.2.0 - OLYMPUS IMAGING CORP.)
OLYMPUS Viewer 3 (HKLM-x32\...\{F46A29FE-DF5B-43C5-BF7B-F9E8A8CD286C}) (Version: 1.2.1 - OLYMPUS IMAGING CORP.)
OpenOffice 4.1.0 (HKLM-x32\...\{C87EF11D-36E9-479D-9898-7541EA1E8A6A}) (Version: 4.10.9764 - Apache Software Foundation)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5987 - Realtek Semiconductor Corp.)
RNX-N180UBE 11n USB Wireless LAN Driver (HKLM-x32\...\{B20F9D1C-A0A5-4cd8-8306-DE95842311B1}) (Version: 1.00.0175 - Rosewill Corp.)
Search Protect (HKLM-x32\...\SearchProtect) (Version: 2.13.2.14 - Client Connect LTD)
Security Innovation TSS (Version: 2.1.42 - Security Innovation) Hidden
Software Updater (HKLM-x32\...\{FA7EE274-7370-43B7-9A45-A39B17CCCDC5}) (Version: 4.3.3 - SEIKO EPSON CORPORATION)
Validity WBF DDK 495 (HKLM\...\{F622E82E-AFFA-4784-A08F-74311F5716CA}) (Version: 4.5.238.0 - Validity Sensors, Inc.)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)
Windows Driver Package - OLYMPUS IMAGING CORP. Camera Communication Driver Package (09/09/2009 1.0.0.0) (HKLM\...\2C1C2F29FADF39F533CEEE67B90F07A5306A4BDB) (Version: 09/09/2009 1.0.0.0 - OLYMPUS IMAGING CORP.)

**** End of log ****

 

When I downloaded Adwcleaner A message appeared at the bottom of the screen asking to run or save the application when I pressed save Another message appeared : "AdwCleaner.exe is not commonly downloaded and could harm your computer". 

 

What should I do?

 

 

 

 



#5 boopme

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Posted 30 December 2014 - 09:58 PM

That's because the Av does not recognize it. It is safe as we made it here and you can see how many downloads it has.

Select Run.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 nu2this

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Posted 31 December 2014 - 09:01 AM

Thank you, this is the adwCleaner  log.

 

# AdwCleaner v4.106 - Report created 31/12/2014 at 05:33:59
# Updated 21/12/2014 by Xplode
# Database : 2014-12-30.1 [Live]
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Ken - KEN-PC
# Running from : C:\Users\Ken\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17496

-\\ Mozilla Firefox v34.0.5 (x86 en-US)

-\\ Google Chrome v

*************************

AdwCleaner[R0].txt - [2630 octets] - [31/12/2014 05:10:30]
AdwCleaner[R1].txt - [893 octets] - [31/12/2014 05:31:03]
AdwCleaner[S0].txt - [2507 octets] - [31/12/2014 05:17:14]
AdwCleaner[S1].txt - [815 octets] - [31/12/2014 05:33:59]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [874 octets] ##########

 

Malwarebytes scan:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 12/31/2014
Scan Time: 5:44:48 AM
Logfile:
Administrator: No

Version: 2.00.4.1028
Malware Database: v2014.12.31.03
Rootkit Database: v2014.12.30.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Ken

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 330663
Time Elapsed: 8 min, 40 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)



#7 nu2this

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Posted 04 January 2015 - 12:31 PM

Hello,

 

I have posted the log files that were requested of me but don't know where to go from here. Can some one explain what I should do?

 

Thank you.



#8 boopme

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Posted 07 January 2015 - 10:55 AM

So .. you are still at square one after posts 2 and 3?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 nu2this

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Posted 07 January 2015 - 06:49 PM

Hello,

 

Yes I am, I have posted the results of the scans. What should I do now?



#10 boopme

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Posted 07 January 2015 - 09:22 PM

if you are not experiencing what quietman referenced then we need a deeper look.

Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 nu2this

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Posted 08 January 2015 - 08:41 AM

 

Not being very saavy regarding computers...

When boopme has finished cleaning up your system, be sure to read this topic: About In-text advertising: In-Text Ads - Text Enhanced Ads

 

Sorry for the misunderstanding. I thought you were going to clean the system first then I was to do this. That's OK though, I will read his topic now.



#12 quietman7

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Posted 08 January 2015 - 12:32 PM

As the topic explains, In-text Ads are caused by a variety of things. boopme's instructions check for adware as a possible cause. If no adware is found, then you have to move on to other possible causes and solutions.
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