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Telstra Cable Broadband Unexplained data usage

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#1 Woody08


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Posted 30 December 2014 - 07:01 AM

I have had Telstra Cable Broadband for over ten years. My plan is 50gb and then slowed. I have never had any issues nor exceeded my data cap until last June, when I started getting two or three days during the middle of my billing cycle, where I had usage of in excees of 15-20gb in a day.


This has happened every month since then.

Following discussions with Telstra I have:


Changed the wifi password (three times)

Changed the IP address to 10.0.0 etc.

Ran 5 scans to root out the usual culprits.

Replaced the HDD with a SDD.

Ensured the restored data was pristine.

Turned off the modem for several days. (Still data used.)

Dumped AVG and set MS Security Essentials to automatically scan every week.


Data was used when on holidays for a week.

Data was used for 4 days while I was in hospital

16gb was used on Xmas Eve,(out visiting friends) 28gb of data was used on Xmas day (when we were visiting family all day) which put us over 10days into our period. (Slowed to 200kbps)


I am at a loss and all Telstra can say is that  data was downloaded to my IP address and that access to my account is happening.


There's just me and my wife at home (it's a home network).

My password is over ten digit mix of alpha and numeric.


I've had 78gb used in one day, 16-45gb daily is common.


Any thing else I can do to make the connection bullettproof?


I am at a loss. If its something Inot doing or doing incorrectly I'll fix, but what else can I do.

Edited by Woody08, 30 December 2014 - 07:02 AM.

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