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No internet connection using iexplorer


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#1 succuba

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Posted 30 December 2014 - 06:03 AM

A friend of mine brought a laptop for me to fix...I just cannot seem to correct this problem. Apparently one of his children tried to download a game but it messed up his internet connection and cannot connect to the internet using iexplorer or google chrome.
 
I ran malwarebytes and it threw up a bunch of stuff which I removed, the malwarebytes scan now shows no issues but a problem is still there.
 
It seems that something has changed his LAN settings on his computer. When I try to alter them and check OK they just revert back to using a proxy with no internet connection available.
 
I have since downloaded firefox from another computer, installed it on the infected one but that did not work also, I then went into the settings in firefox, changed the proxy setting and all is OK with this browser but every time I try to change the proxy settings in iexplorer it just re checks itself after I click OK. Something is changing this computer settings.
 
"noknojon" posted yesterday with what seems to be the same problem and explained it a lot better than me
 
May I request a bit of assistance from anyone please.
 
Information:
 
laptop - Asus X series
OS - win 8.1
 
regards
 
 

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Edited by succuba, 30 December 2014 - 08:26 AM.


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#2 Darktune

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Posted 30 December 2014 - 10:01 AM

Hello succuba,

I have seen this before.
 

I believe it to be a virus (thus the reason it's reverting the IP address back to 127.0.0.1).

The way to clear this would be to remove the virus and then removing the proxy, then you should be good to go.

Please create a new post here at the 'Am I Infected' forum and one of the members will help you out. 

 

Kind regards,

 

Darktune


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#3 succuba

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Posted 30 December 2014 - 10:04 AM

Thanks Darktune, will do.






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