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HELP! some kind of malicious stuff eating 6.1 gigs!!!


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#1 banjomarx

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Posted 29 December 2014 - 09:58 PM

I just recently received this laptop for christmas and set it up yesterday, only installed norton, skype, league, steam, and minecraft on it so far, yet when i tried to boot up my modpack (which i had set to use 4 gigs) it became immensely slow and when i looked in the task manager i saw that something called Com Surrogate was using ridiculous ram, and so i went and googled it and it seemed like it was a virus or something, when i looked back at the task mngr it was gone... but... my computer is still using 6.1 gigs with only 300 megs of chrome running and skype open... please help! 
im using windows 8.1 and have a 64 bit



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#2 nasdaq

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Posted 03 January 2015 - 10:25 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.
===

Download Security Check by screen317 from here
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.

If the site is busy or not available use this mirror site:
http://www.bleepingcomputer.com/download/securitycheck/

======

Wait for further instructions.




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