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Problem with scanner


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#1 clayto

clayto

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Posted 29 December 2014 - 03:01 PM

I have an HP psc ( 3 in1).  The scanning function has stopped working.  I have looked at postings on HP Forums but they concentrate on faults in the computer (WXP) or the USB connection. I think this may be wrong because printing and copying (which uses Scan) are OK and bcause the Scan function which normally works without a computer connection from a button on the pesc itself, does not work. The Scan button lights up but nothing happens.

 

All drivers have been updated.

 

Can anyone help with this?

 

Clayto



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#2 mjd420nova

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Posted 29 December 2014 - 07:46 PM

Buried in the service manual is a routine to hold a single or even two keys (butttons) when turning it on.   This starts abuilt in program to identify the failing element and display a code.  Without the service manual, a complete service cleaning would most likely clear any faults.  Not an easy task, even for experienced techs.






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