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TV Tuner not being seen after Windows re-load

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#1 Julia-the-PCGP


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Posted 29 December 2014 - 04:38 AM

Hi everyone,


I wonder if you can help a friend of mine who has a Packard Bell Onetwo L5861 computer.


It was working fine, but slowly so he decided to take it to a computer shop to have them reload Windows.


However since then, the TV tuner hasn't worked. He wasn't happy with the computer shop so doesn't want to take it back there again, so wants to try and find out what's wrong. He's looked in Control Panel and there are no unrecognised devices - he's taken it out and put it back in again, but it's not being recognised. He's been on the website for the drivers but they're files which would only be useful if the device was being 'seen' and so asking for the files - not a "Setup file".


Since it was being recognised and was working fine before the computer shop reloaded Windows, surely the card couldn't have just stopped working ?


Can you suggest any troubleshooting steps?


Thanks in advance for your help.


Julia Evans

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#2 hamluis



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Posted 29 December 2014 - 01:32 PM

What tuner card is installed?


Does owner have CD with drivers from original purchase.



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