Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

explorer.exe crash


  • Please log in to reply
3 replies to this topic

#1 Commando9800

Commando9800

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:03:21 AM

Posted 28 December 2014 - 01:00 PM

Hi , Yestarday I went to open my computer And after the startup the computer shutdown and restarted then after that explorer.exe keep crashing everytime i restart it and i tried open it also on TaskManager still face the same problem please help me this is the details .

 

problem event name: appcrash

application name: explorer.exe

application version: 6.1.7601.17567

application timestamp: 4d672ee4

fault module name: ntdll.dll

fault module version: 6.1.7601.18247

fault module timestamp: 521eaf24

exception code: c0000005

exception offset: 000000000005339d

os version: 6.1.7601.2.1.0.256.1

locale id: 1033

additional information 1: 66b8

additional information 2: 66b89d817140c33a22673b1312f610be

additional information 3: 54a5

additional information 4: 54a502f8715296fff7a71e26622de2c5



BC AdBot (Login to Remove)

 


#2 sflatechguy

sflatechguy

  • BC Advisor
  • 2,191 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:21 PM

Posted 28 December 2014 - 01:47 PM

The ntdll.dll file is a key system file that the operating system uses to launch other processes and drivers. Based on the error message you are getting, that file is corrupt or damaged, and that is why the system is not booting properly.

 

Try to boot into the Windows Recovery Environment by tapping the F8 key while the computer boots you see the Advanced Boot Options screen. Select the Repair Your Computer Option. This will take you to the WRE, where you choose the Command prompt option, and from the command prompt, run sfc /scannow. If your computer doesn't have a recovery partition from the hard drive, you will have to boot from a Windows 7 installation disk and, again, select the Repair your computer option in the lower left corner of the screen, after you have passed the select the language page.

 

If sfc finds no errors, but you still have this issue, boot back into the WRE and from the command prompt, type in regsvr32 C:\Windows\System32\ntdll.dll

 

If sfc finds errors it cannot repair and you still have this issue, post back.



#3 Commando9800

Commando9800
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:03:21 AM

Posted 29 December 2014 - 05:33 AM

I did everything u told me still have the issue

U1ntitle1d.png



#4 sflatechguy

sflatechguy

  • BC Advisor
  • 2,191 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:21 PM

Posted 29 December 2014 - 08:07 AM

When you boot up the system, is it still crashing? If so, you will probably have to do a repair installation of your system:

http://www.sevenforums.com/tutorials/3413-repair-install.html






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users