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Help I think my computer is infeected with Vosteran


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6 replies to this topic

#1 timfoolery

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Posted 28 December 2014 - 05:57 AM

I have run several anti virus scans but can't seem to get rid of it.  It is still hijacking searches from google chrome. 

 

I have a paid version of asus and have also used malaware bytes and hitman pro

 

Any help or recomendations welcome



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#2 Guest_LighthouseParty_*

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Posted 28 December 2014 - 06:08 AM

Hello there     :welcome:
 
Welcome to Bleeping Computer, I'm LighthouseParty. Let's run a couple of scans to see what could be causing this.

:step1: Please download MiniToolBox to your desktop

  • Double click MiniToolBox.
  • Select the following and then press go.
  • Post the log in your next reply.

Flush DNS
Reset IE Proxy Settings
Reset FF Proxy Settings
List Installed Programs
List Restore Points

:step2: Please download Malwarebytes Anti-Malware to your desktop

  • Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  • On the dashboard, click update now.
  • After that, click scan now - the scan will now begin.
  • When the scan's completed, select apply actions - make sure the action is quarantine.
  • Restart your computer.

How to get the log.

  • On the dashboard, select the history tab and click application logs.
  • Select the log which has the time and date of when you did the scan.
  • Click copy to clipboard and paste it into your reply.

:step3: Please download Security Check to your desktop

  • Double click SecurityCheck and follow the on-screen instructions.
  • A log should open, called checkup.txt.
  • Please post the contents of it in your next reply.

:step4: Please download Malwarebytes Anti-Rootkit to your desktop

  • Double click it and click ok (Make sure to extract it to your desktop)
  • When it opens, click next and then update.
  • After it's updated, click next and then scan.
  • If malware is detected, select clean, then restart your computer.
  • Open 'MBAR' on your desktop and paste the contens in your reply of the following logs:
  • mbar-log-xx.xx.xx.txt and system-log.txt.

:step5: Non-malware removal steps

Run System File Checker - http://support.microsoft.com/KB/929833
Run Disk Check - http://support.microsoft.com/kb/2641432
Run Disk Cleanup - http://windows.microsoft.com/en-gb/windows/delete-files-using-disk-cleanup

Thanks and good luck!



#3 timfoolery

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Posted 30 December 2014 - 03:38 AM

Thanks.  I have now gone through steps 1-4 and vosteran is still popping up when I try opening chrome. I am in the process of running step 5  Firefox appears to be running normally.  As far as I could see, none of the searches found any viruses or malware.  Do you have any further suggestions ? Would you like me to post the logs somewhere?

 

My original message should have stated I have a paid version of avast , not asus. 



#4 timfoolery

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Posted 30 December 2014 - 03:45 AM

Also the scan in step 5 has just completed and states '

Windows Resource Protection found corrupt files but was unable to fix some
of them.



#5 timfoolery

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Posted 30 December 2014 - 04:52 AM

I enclose the logs below - I'm assuming that this is the right thing to do

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Woolly Tim (administrator) on 30-12-2014 at 09:13:22
Running from "C:\Users\Woolly Tim\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

"Reset FF Proxy Settings": Firefox Proxy settings were reset.



=========================== Installed Programs ============================
2600 (x32 Version: 140.0.425.000 - Hewlett-Packard) Hidden
2600_Help (x32 Version: 82.0.242.000 - Hewlett-Packard) Hidden
2600Trb (x32 Version: 82.0.242.000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
7-Zip 9.22beta (HKLM-x32\...\7-Zip) (Version:  - )
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 15.0.0.356 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 15.0.0.356 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
AIO_CDB_ProductContext (x32 Version: 140.0.425.000 - Hewlett-Packard) Hidden
AIO_CDB_Software (x32 Version: 140.0.428.000 - Hewlett-Packard) Hidden
AIO_Scan (x32 Version: 130.0.421.000 - Hewlett-Packard) Hidden
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 3.8.42.71502 - Alcor Micro Corp.)
Alcor Micro USB Card Reader (x32 Version: 3.8.42.71502 - Alcor Micro Corp.) Hidden
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.4 - Atheros Communications Inc.)
Avast Internet Security (HKLM-x32\...\avast) (Version: 10.0.2208 - AVAST Software)
BBC iPlayer Downloads (HKLM-x32\...\{476A047B-BDA1-4B37-BB40-0710C7E9EB61}) (Version: 1.4.1 - BBC)
Broadcom 802.11 Network Adapter (HKLM\...\Broadcom 802.11 Network Adapter) (Version: 6.30.59.20 - Broadcom Corporation)
BufferChm (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
Business Contact Manager for Microsoft Outlook 2010 (HKLM-x32\...\Business Contact Manager) (Version: 4.0.11308.0 - Microsoft Corporation)
Business Contact Manager for Microsoft Outlook 2010 (x32 Version: 4.0.11308.0 - Microsoft Corporation) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.04 - Piriform)
ChromecastApp (HKCU\...\{079ede36-133d-44b0-8053-c7c1fa8d2e0d}_is1) (Version: 1.5.1383.0 - Google Inc.)
Classic Shell (HKLM\...\{CB00799C-0E4F-4FD1-A046-BD24321BCDFF}) (Version: 3.6.5 - IvoSoft)
Copy (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
Definition Update for Microsoft Office 2010 (KB2899521) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{E48DACEA-5789-4CC5-8584-2E268C560131}) (Version:  - Microsoft)
Destinations (x32 Version: 140.0.253.000 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
DocProc (x32 Version: 140.0.185.000 - Hewlett-Packard) Hidden
Dolby Advanced Audio v2 (HKLM-x32\...\{B9E70C7A-9F85-4A39-A4A3-BFA3C3BF7613}) (Version: 7.2.8000.13 - Dolby Laboratories Inc)
Driver Tool (HKLM-x32\...\{AF142A83-507D-4F0F-92FC-40C7F76C1F87}) (Version: 8.1 - Driver Tool)
Dropbox (HKCU\...\Dropbox) (Version: 3.0.4 - Dropbox, Inc.)
Energy Management (HKLM-x32\...\InstallShield_{D0956C11-0F60-43FE-99AD-524E833471BB}) (Version: 8.0.2.3 - Lenovo)
Energy Management (x32 Version: 8.0.2.3 - Lenovo) Hidden
EPSON XP-212 213 Series Printer Uninstall (HKLM\...\EPSON XP-212 213 Series) (Version:  - SEIKO EPSON Corporation)
ETDWare PS/2-X64 11.4.4.2_WHQL (HKLM\...\Elantech) (Version: 11.4.4.2 - ELAN Microelectronic Corp.)
Fax (x32 Version: 140.0.307.000 - Hewlett-Packard) Hidden
Foxit Cloud (HKLM-x32\...\{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1) (Version: 2.3.25.1124 - Foxit Software Inc.)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 7.0.6.1126 - Foxit Software Inc.)
Google Apps Migration For Microsoft Outlook® 3.0.19.44 (HKLM-x32\...\{16CA4BD4-27ED-4DA0-9190-48F69D8AAC25}) (Version: 3.0.19.44 - Google, Inc.)
Google Apps Sync™ for Microsoft Outlook® 3.5.385.1020 (HKLM-x32\...\{CEBBF68C-4C3F-4D9B-8482-428E01064C31}) (Version: 3.5.385.1020 - Google, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Photosmart Officejet and Deskjet All-In-One Driver Software (HKLM\...\{6F5B70F0-EA6C-4A5B-BB16-8390BD66B251}) (Version: 14.0 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0000 - Microsoft) Hidden
HPPhotoGadget (x32 Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
Intel AppUp(SM) center (HKLM-x32\...\Intel AppUp(SM) center 33057) (Version: 3.6.1.33057.10 - Intel)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3412 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.5.0.1207 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.24.388.1 - Intel Corporation) Hidden
Internet Explorer Packages (HKCU\...\Internet Explorer Packages) (Version:  - )
Java 7 Update 72 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217072FF}) (Version: 7.0.720 - Oracle)
Java Auto Updater (x32 Version: 2.1.72.14 - Oracle, Inc.) Hidden
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Lenovo Bluetooth with Enhanced Data Rate Software (HKLM\...\{C6D9ED03-6FCF-4410-9CB7-45CA285F9E11}) (Version: 12.0.0.1800 - Broadcom Corporation)
Lenovo EasyCamera (HKLM-x32\...\{ADE16A9D-FBDC-4ecc-B6BD-9C31E51D0333}) (Version: 1.12.824.1 - Vimicro)
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.0.0.0710 - CyberLink Corp.)
Lenovo OneKey Recovery (Version: 8.0.0.0710 - CyberLink Corp.) Hidden
Lenovo PowerDVD10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.4310.52 - CyberLink Corp.)
Lenovo PowerDVD10 (x32 Version: 10.0.4310.52 - CyberLink Corp.) Hidden
Lenovo YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.1.3127 - CyberLink Corp.)
Lenovo YouCam (x32 Version: 4.1.3127 - CyberLink Corp.) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MarketResearch (x32 Version: 140.0.299.000 - Hewlett-Packard) Hidden
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Mendeley Desktop 1.12.3 (HKLM-x32\...\Mendeley Desktop) (Version: 1.12.3 - Mendeley Ltd.)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (HKLM-x32\...\{41785C66-90F2-40CE-8CB5-1C94BFC97280}) (Version: 3.5.0.0 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2008 (HKLM-x32\...\Microsoft SQL Server 10 Release) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2008 (x32 Version:  - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 Browser (HKLM-x32\...\{C688457E-03FD-4941-923B-A27F4D42A7DD}) (Version: 10.1.2531.0 - Microsoft Corporation)
Microsoft SQL Server 2008 Common Files (x32 Version: 10.0.1600.22 - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 Common Files (x32 Version: 10.1.2531.0 - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 Database Engine Services (x32 Version: 10.1.2531.0 - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 Database Engine Shared (x32 Version: 10.1.2531.0 - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 Native Client (HKLM\...\{BBDE8A3D-64A2-43A6-95F3-C27B87DF7AC1}) (Version: 10.1.2531.0 - Microsoft Corporation)
Microsoft SQL Server 2008 RsFx Driver (x32 Version: 10.1.2531.0 - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 Setup Support Files  (HKLM-x32\...\{BA4DA261-CB60-4690-B202-44998DFC6986}) (Version: 10.1.2531.0 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{0826F9E4-787E-481D-83E0-BC6A57B056D5}) (Version: 10.1.2531.0 - Microsoft Corporation)
Microsoft VC9 runtime libraries (x32 Version: 2.0.0 - AOL Inc.) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft® Office Language Pack 2010 – English (Business Contact Manager for Microsoft Outlook 2010) (x32 Version: 4.0.11308.0 - Microsoft Corporation) Hidden
MobileWiFi (HKLM-x32\...\MobileWiFi) (Version: TOOL-ConnLaucher_WIN1.10.02.00 - Huawei Technologies Co.,Ltd)
Mozilla Firefox 34.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 34.0.5 (x86 en-US)) (Version: 34.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.3.0 - Mozilla)
Mozilla Thunderbird 31.3.0 (x86 en-GB) (HKLM-x32\...\Mozilla Thunderbird 31.3.0 (x86 en-GB)) (Version: 31.3.0 - Mozilla)
Network64 (Version: 140.0.306.000 - Hewlett-Packard) Hidden
Nitro Pro 7 (HKLM\...\{72D264E5-0C44-42DF-820B-621303E5C183}) (Version: 7.4.1.21 - Nitro PDF Software)
OCR Software by I.R.I.S. 14.0 (HKLM\...\HPOCR) (Version: 14.0 - HP)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.0.9109 - CyberLink Corp.)
Radialpoint Dashboard Patch version 13.12.23.29994 (x32 Version: 13.12.23.29994 - ) Hidden
Radialpoint Security Advisor 2.5.23 (x32 Version: 2.5.23 - Radialpoint SafeCare Inc.) Hidden
Rapport (x32 Version: 3.5.1404.34 - Trusteer) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6675 - Realtek Semiconductor Corp.)
RefGrab-It Internet Explorer Plugin (HKLM-x32\...\{841B9339-2368-45B8-8657-5BE020E4BA16}) (Version: 2.0.0.1 - ProQuest LLC.)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Scan (x32 Version: 140.0.253.000 - Hewlett-Packard) Hidden
Service Pack 1 for SQL Server 2008 (KB968369) (HKLM-x32\...\KB968369) (Version: 10.1.2531.0 - Microsoft Corporation)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
SolutionCenter (x32 Version: 140.0.299.000 - Hewlett-Packard) Hidden
Spotflux (HKLM-x32\...\Spotflux 2.9.4) (Version: 2.9.4 - Spotflux)
Spotflux (x32 Version: 2.9.4 - Spotflux) Hidden
Spotify (HKCU\...\Spotify) (Version: 0.9.7.16.g4b197456 - Spotify AB)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
SpyHunter (HKLM\...\{1F7E4FF9-D2E5-4258-9AE1-E16E6CB3252A}) (Version: 4.17.6.4336 - Enigma Software Group USA, LLC)
Sql Server Customer Experience Improvement Program (x32 Version: 10.1.2531.0 - Microsoft Corporation) Hidden
Status (x32 Version: 140.0.342.000 - Hewlett-Packard) Hidden
Stronghold AntiMalware (HKLM-x32\...\Stronghold AntiMalware_is1) (Version: 1.0 - Security Stronghold)
SugarSync Manager (HKLM-x32\...\SugarSync) (Version: 1.9.61.90905 - SugarSync, Inc.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1168 - SUPERAntiSpyware.com)
Toolbox (x32 Version: 140.0.596.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
Trusteer Endpoint Protection (HKLM-x32\...\Rapport_msi) (Version: 3.5.1404.34 - Trusteer)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUS_{7DE7DF97-82FE-4B3A-AB8D-1621F9CC464A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUS_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUS_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUS_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{6C727BC2-B2B9-4B03-BD7E-682EA6FA1C04}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUS_{DF548669-AAED-467B-A074-AE2B72A4A871}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
UserGuide (HKLM-x32\...\InstallShield_{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 1.0.0.9 - Lenovo)
UserGuide (x32 Version: 1.0.0.9 - Lenovo) Hidden
Virgin Media Digital Home Support 2.1.27 (HKLM-x32\...\RadialpointHomeSecurityDashboard_is1) (Version: 2.1.27 - Virgin Media)
Virgin Media Service Manager 3.7.47 (HKLM-x32\...\RadialpointClientGateway_is1) (Version: 3.7.47 - Virgin Media)
vWorkspace Connector for Web Access (HKLM-x32\...\{2F592C28-8F7C-414E-A07A-74FDE6726857}) (Version: 8.0.306.1440 - Dell, Inc.)
Web Connection (HKLM-x32\...\EE WAFER Web Connection_is1) (Version:  - EE)
WebReg (x32 Version: 140.0.297.017 - Hewlett-Packard) Hidden
Winamp (HKLM-x32\...\Winamp) (Version: 5.63  - Nullsoft, Inc)
Winamp Detector Plug-in (HKCU\...\Winamp Detect) (Version: 1.0.0.1 - Nullsoft, Inc)
Windows Driver Package - Lenovo (ACPIVPC) System  (06/15/2012 8.1.0.1) (HKLM\...\71BC3FD63F450BA0A957AAECBDB4A000C4F2BE42) (Version: 06/15/2012 8.1.0.1 - Lenovo)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid  (06/19/2012 10.13.29.733) (HKLM\...\8A223E56FB1ED4F697B54E5BF96F1EB63B512684) (Version: 06/19/2012 10.13.29.733 - Lenovo)
Write-N-Cite (HKLM-x32\...\Write-N-Cite) (Version: III - Refworks)
========================= Restore Points ==================================

28-11-2014 00:02:29 Windows Update
14-12-2014 20:03:13 Installed Rapport
23-12-2014 15:42:18 Scheduled Checkpoint
27-12-2014 10:40:23 Driver Booster : Adobe Flash Player Plugin

**** End of log ****
 

malware bytes log

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 29/12/2014
Scan Time: 20:28:28
Logfile: Malwarebytes scan log 29.12.14.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2014.12.29.07
Rootkit Database: v2014.12.23.02
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Woolly Tim

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 361674
Time Elapsed: 37 min, 57 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

 

Results of screen317's Security Check version 0.99.93  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Windows Defender   
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Spybot - Search & Destroy
 JavaFX 2.1.1    
 Java 7 Update 72  
 Java version 32-bit out of Date!
 Adobe Flash Player     16.0.0.235  
 Adobe Reader XI  
 Mozilla Firefox (34.0.5)
 Mozilla Thunderbird (31.3.0)
 Google Chrome (39.0.2171.71)
 Google Chrome (39.0.2171.95)
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Spybot Teatimer.exe is disabled!
 Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe  
 Stronghold AntiMalware StrongholdAntiMalwareService.exe   
 Stronghold AntiMalware StrongholdAntiMalware.exe   
 Malwarebytes Anti-Malware mbamscheduler.exe   
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast afwServ.exe  
 AVAST Software Avast ng vbox\AvastVBoxSVC.exe
 AVAST Software Avast ng ngservice.exe
 AVAST Software Avast avastui.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

 

Microsoft Windows [Version 6.3.9600]

© 2013 Microsoft Corporation. All rights reserved.

 

C:\WINDOWS\system32>sfc/scannow

 

Beginning system scan.  This process will take some time.

 

Beginning verification phase of system scan.

Verification 100% complete.

 

Windows Resource Protection found corrupt files but was unable to fix some

of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For

example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not

supported in offline servicing scenarios.

 

C:\WINDOWS\system32>



#6 timfoolery

timfoolery
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Posted 30 December 2014 - 11:12 AM

I have also now adjusted the settings on google chome and it appears to be working normally now



#7 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


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Posted 30 December 2014 - 04:50 PM

Hello, sorry you have been left to your own devices here...you have done a good job btw !

 

Please run these for me :

 

 

 

Download  AdwCleaner  by Xplode and save to your Desktop.
    Double-click on AdwCleaner.exe to run the tool.
     (* Vista/Windows 7/8 users right-click and select Run As Administrator.)
    Click on the Scan button (only once)
    AdwCleaner will begin...be patient as the scan may take some time to complete.
    After the scan has finished, click on the Report button only once for accuracy.
    A report (AdwCleanerR0.txt) will open in Notepad for your review.
    Check the listed removals and see if you are OK with them.
    If you have questions, post the Report log back here.....if not, then please proceed to the next step

 Next

    Click on the Clean button only once for accuracy
    Press OK when asked to close all programs and follow the onscreen prompts.
    Press OK finally to allow AdwCleaner to Restart the computer and complete the removal process.
    After rebooting, a log report (AdwCleanerS0].txt) will open automatically.
    Copy and Paste the contents of that log in your next reply.

Note: With most Adware / Junkware / PUPs it is strongly recommended to deal with it like a legitimate program and uninstall from Programs and Features or Add/Remove Programs in the Control Panel. In many cases, using the uninstaller of the adware not only removes the adware more effectively, but it also restores any changed configuration. After uninstallation, then you can run specialized tools like AdwCleaner and JRT to fix any remaining entries they may find.

If any of the other items prove to be wanted later, they can be reinstalled as original (see below)
- To restore an item that has been deleted  : Open the program again,
- Go to Tools (top left) > Quarantine Manager > check what you want restored > then click on Restore.

 

 

Please download  Junkware Removal Tool  to your desktop.
Temporarily Disable your Antivirus  now to avoid potential conflicts.
* Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
* The tool will open and start scanning your system.
* Please be patient as this can take a while to complete depending on your system's specifications.
* On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
* Post the contents of JRT.txt into your next message.

Next, and very important -

 
Please go to Control Panel and open Internet Options > Down to the box that has your normal Home Page and check this. Re-set it if it is not correct, and click APPLY > OK. While there go across the top to Connections, Down to LAN Settings, Click that and make sure the only box ticked is Automatically detect settings >Click OK to close the box and Apply at the bottom.



 

Please reply with the logs requested and tell me if the situation has improved...

 

 

Then.....run Eset Online Scanner....be aware this scan will take a long time.....3 hours os not unusual....and sometimes longer...

 

 

Run ESET Online Scanner.

  • For Internet Explorer users only, hold down Control  (Ctrl) and click on This Link to open ESET OnlineScan in a new window.
  • Click the ESET Online button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu. to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives Do Not Check Remove Threats"
  • Click Advanced settings and select the following:
    Scan potentially unwanted applications
     Scan for potentially unsafe applications
     Enable Anti-Stealth technology
  • ESET will then download
    updates for itself, install itself, and begin scanning your computer.
  • Please be patient as this will take some time (2 hours is not unusual for a first scan).
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

NOTE:Sometimes if ESET finds no infections it will not create a log.

 

 

 

 


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy




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