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Orginal key not the same after re-install.


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#1 bwrighttwo

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Posted 27 December 2014 - 07:55 PM

When I do a re-install and use the original key that is on the sticker located on back of my machines(two different occurrences)  then use either "Speccy or Belarc" to verify they both give a different number. Any reason why?  Yes disk I am using is same version.



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#2 noknojon

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Posted 27 December 2014 - 08:10 PM

Hello -

Your Original M/soft Key is only linked to your motherboard, and not disks (Hard Drive Disks, HDD), if this is what you mean.

 

There can be / has been other reasons why this can happen, but you have left out a lot of detail .......................

 

Why did you reinstall ? How did you reinstall ? Were there problems that made you reinstall ? Did you replace any hardware, or just the software from a Genuine Microsoft Install Media ?

 

If you can fill in most of the missing details, we may be better off to help you.

 

Thanks -



#3 bwrighttwo

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Posted 27 December 2014 - 08:53 PM

Yes I have had problems for some time now. Please don't ask me to give details. If you take a look at my past content you might get an idea why I say that. 

 

I also do some cleaning of pre owned machines before they are resold. I did just use the "slui 3" command method on a personal machine and "Belarc" shows the correct Key. The two machines I was speaking of I had actually entered the key at setup after install. Let me try the "slui 3" method on those and let you know results.



#4 bwrighttwo

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Posted 30 December 2014 - 10:19 PM

 I tried using SLUI 3 command method to activate a machine that the sticker on back is no longer legible, with what both Belarc and Speccy show as the key. I then get an error and procede to call Microsoft only to have them tell me to call Dell. This was after a 20min wait to talk to someone that barely understood me as much as I understood them. I am thankful for learning to fly if for only learning the NATO alphabet. (or what ever it is called). The only reason they were able to tell me was, "It is an OEM key and we are nnot able to verify.


Edited by bwrighttwo, 30 December 2014 - 10:20 PM.


#5 quietman7

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Posted 30 December 2014 - 11:31 PM

If your computer came from one of the major OEM brand computer manufacturers (i.e. HP, Sony, Dell, Gateway, etc) as most do, it uses a generic "mass activation" OEM SLP key since the OS is installed from 'OEM' media.

Trying to use this key by itself when installing/reinstalling does not work as the OEM SLP key needs to be matched with an OEM SLP certificate and an appropriate OEM BIOS with a proper SLIC table. If you encounter any activation issues then you need to contact the OEM manufacturer, not Microsoft.
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#6 Go The Power

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Posted 31 December 2014 - 02:30 AM

Hello,

 

  • Download MGADiag (by Microsoft) from the link found below:

    http://go.microsoft.com/fwlink/?linkid=52012

  • Run the tool by double-clicking on the file. Press Continue when prompted
  • When it has finished, press Copy then Paste (Ctrl+V) this into your next post please

 

Please also mention what version of windows is mention on your COA sticker (if you have one) but don't post the key.

http://www.microsoft.com/en-us/howtotell/Hardware.aspx



#7 hamluis

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Posted 31 December 2014 - 12:10 PM

Just a reminder...NEVER post your key/license data at this or any other website (other than MS).

 

Louis



#8 bwrighttwo

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Posted 31 December 2014 - 08:15 PM

Diagnostic Report (1.9.0027.0):

 

-----------------------------------------

 

Windows Validation Data-->

 

 

Validation Code: 0

 

Cached Online Validation Code: N/A, hr = 0xc004f012

 

Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV

 

Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=

 

Windows Product ID: 00426-292-0000007-85689

 

Windows Product ID Type: 5

 

Windows License Type: Retail

 

Windows OS version: 6.1.7601.2.00010100.1.0.001

 

ID: {25EBD3CD-42C1-4423-88A3-F7458C8EBDA1}(3)

 

Is Admin: Yes

 

TestCab: 0x0

 

LegitcheckControl ActiveX: N/A, hr = 0x80070002

 

Signed By: N/A, hr = 0x80070002

 

Product Name: Windows 7 Ultimate

 

Architecture: 0x00000009

 

Build lab: 7601.win7sp1_gdr.140303-2144

 

TTS Error:

 

Validation Diagnostic:

 

Resolution Status: N/A

 

 

Vista WgaER Data-->

 

ThreatID(s): N/A, hr = 0x80070002

 

Version: N/A, hr = 0x80070002

 

 

Windows XP Notifications Data-->

 

Cached Result: N/A, hr = 0x80070002

 

File Exists: No

 

Version: N/A, hr = 0x80070002

 

WgaTray.exe Signed By: N/A, hr = 0x80070002

 

WgaLogon.dll Signed By: N/A, hr = 0x80070002

 

 

OGA Notifications Data-->

 

Cached Result: N/A, hr = 0x80070002

 

Version: N/A, hr = 0x80070002

 

OGAExec.exe Signed By: N/A, hr = 0x80070002

 

OGAAddin.dll Signed By: N/A, hr = 0x80070002

 

 

OGA Data-->

 

Office Status: 109 N/A

 

OGA Version: N/A, 0x80070002

 

Signed By: N/A, hr = 0x80070002

 

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 

 

Browser Data-->

 

Proxy settings: N/A

 

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

 

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

 

Download signed ActiveX controls: Prompt

 

Download unsigned ActiveX controls: Disabled

 

Run ActiveX controls and plug-ins: Allowed

 

Initialize and script ActiveX controls not marked as safe: Disabled

 

Allow scripting of Internet Explorer Webbrowser control: Disabled

 

Active scripting: Allowed

 

Script ActiveX controls marked as safe for scripting: Allowed

 

 

File Scan Data-->

 

 

Other data-->

 

Office Details: <GenuineResults><MachineData><UGUID>{25EBD3CD-42C1-4423-88A3-F7458C8EBDA1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85689</PID><PIDType>5</PIDType><SID>S-1-5-21-3754456639-594404983-1633120396</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5517     </Model></SYSTEM><BIOS><Manufacturer>Acer      </Manufacturer><Version>V1.09</Version><SMBIOSVersion major="2" minor="6"/><Date>20091130000000.000000+000</Date></BIOS><HWID>21053407018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

 

 

Spsys.log Content: 0x80070002

 

 

Licensing Data-->

 

Software licensing service version: 6.1.7601.17514

 

 

Name: Windows® 7, Ultimate edition

 

Description: Windows Operating System - Windows® 7, RETAIL channel

 

Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8

 

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

 

Extended PID: 00426-00170-292-000000-00-1033-7601.0000-3512014

 

Installation ID: 011036705833020960251375627335342743750014460826080206

 

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

 

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

 

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

 

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

 

Partial Product Key: 3MBMV

 

License Status: Initial grace period

 

Time remaining: 23340 minute(s) (16 day(s))

 

Remaining Windows rearm count: 3

 

Trusted time: 12/31/2014 8:14:02 PM

 

 

Windows Activation Technologies-->

 

HrOffline: 0x00000000

 

HrOnline: 0x80072EE7

 

HealthStatus: 0x0000000000000000

 

Event Time Stamp: 12:25:2014 09:10

 

ActiveX: Registered, Version: 7.1.7600.16395

 

Admin Service: Registered, Version: 7.1.7600.16395

 

HealthStatus Bitmask Output:

 

 

 

HWID Data-->

 

HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAJJQOqERioB5U+SQiaDI0y1SRumrM8w==

 

 

OEM Activation 1.0 Data-->

 

N/A

 

 

OEM Activation 2.0 Data-->

 

BIOS valid for OA 2.0: yes

 

Windows marker version: 0x20001

 

OEMID and OEMTableID Consistent: yes

 

BIOS Information:

 

  ACPI Table Name OEMID Value OEMTableID Value

 

  APIC   ACRSYS  ACRPRDCT

 

  FACP   ACRSYS  ACRPRDCT

 

  HPET   ACRSYS  ACRPRDCT

 

  BOOT   ACRSYS  ACRPRDCT

 

  MCFG   ACRSYS  ACRPRDCT

 

  SLIC   ACRSYS  ACRPRDCT

 

  SSDT   AMD     PowerNow

 

 

 



#9 Go The Power

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Posted 31 December 2014 - 09:41 PM

The current key that is is being used is the Windows Defualt key for Windows 7 Ultimate, this key can never be activated.

 

Do you have COA sticker for Windows 7 Ultimate? You should only ever use the key that is on the COA sticker. If you do have a COA sticker for Windows 7 ultimate can you please change the key?

 

OEM COA Activation

  • Click on Start -> Inside the search box type in CMD -> Select CMD
  • Type in SLUI 3 -> Press Enter
  • When prompt enter in the key from the COA sticker


#10 bwrighttwo

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Posted 31 December 2014 - 09:58 PM

That particular machine has the key sticker but is worn. What i can make out is not the same as log, or any other method(Speccy\Belarc). Those list the same key as scan in post.



#11 bwrighttwo

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Posted 31 December 2014 - 10:14 PM

I used the URL activation links and got the privacy warning. The one where it says my connection is not private.

 

activation.v1.sls 


Edited by bwrighttwo, 31 December 2014 - 10:19 PM.


#12 Go The Power

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Posted 01 January 2015 - 01:11 AM

You will have to get in contact with ACER to see what they can do.



#13 bwrighttwo

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Posted 01 January 2015 - 01:18 PM

Do you not find that log unusual?



#14 Go The Power

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Posted 02 January 2015 - 03:26 AM

Unusual? What do you mean?
 
I can see the issue straight away by looking at what the issue is, its this one line:
 

Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV

This is the default Windows 7 Ultimate key that is used and there is no way at all to activate the system while this key is injected. The only way to fix is by changing the key to another Windows 7 Ultimate key. As the COA sticker cannot be read, there is nothing we can do to assist I am afraid. The only option is to contact the OEM.



#15 quietman7

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Posted 02 January 2015 - 05:43 AM

... you need to contact the OEM manufacturer, not Microsoft.


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