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Office 2013 freezing


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4 replies to this topic

#1 macrip3

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Posted 27 December 2014 - 08:37 AM

Hello, I am turning to all the computer geeks out there for advice.

 

I have office 2013 installed.  Brand new machine.  The problem is that it freezes only when in office 2013.  why?  Is there a patch I have to download?

 

Time of this report: 12/27/2014, 08:35:21
       Machine name: NANCY-PC
   Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
           Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: To be filled by O.E.M.
               BIOS: BIOS Date: 10/23/13 17:09:21 Ver: 04.06.05
          Processor: Intel® Core™ i3-3240 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
             Memory: 4096MB RAM
Available OS Memory: 3486MB RAM
          Page File: 1734MB used, 5234MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode



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#2 hamluis

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Posted 27 December 2014 - 01:17 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 macrip3

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Posted 27 December 2014 - 03:13 PM

I hope your not going to tell me I have a virus. 

 

Here you go. 

_________________________________________________________________________

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Nancy (administrator) on 27-12-2014 at 15:11:55
Running from "C:\Users\Nancy\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/27/2014 03:09:43 PM) (Source: Application Hang) (User: )
Description: The program WINWORD.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: e74
Start Time: 01d021f8531b7b77
Termination Time: 16
Application Path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Report Id:

Error: (12/27/2014 00:14:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2014 08:30:52 AM) (Source: Application Hang) (User: )
Description: The program WINWORD.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1460
Start Time: 01d021d88cea35c9
Termination Time: 12
Application Path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Report Id: 8afb881e-8dcc-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 08:20:30 AM) (Source: Application Hang) (User: )
Description: The program WINWORD.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 61c
Start Time: 01d021d71b0eaeb4
Termination Time: 16
Application Path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Report Id: 17e55c36-8dcb-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 08:14:45 AM) (Source: Application Hang) (User: )
Description: The program WINWORD.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 10b8
Start Time: 01d021d638d6de3a
Termination Time: 15
Application Path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Report Id: 40d3c4b6-8dca-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 07:56:58 AM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1120
Start Time: 01d021d3c73e16a4
Termination Time: 15
Application Path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Report Id: d0b49795-8dc7-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 07:51:41 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/26/2014 07:58:56 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/25/2014 10:46:49 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/25/2014 10:13:13 AM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 390
Start Time: 01d020544bba421b
Termination Time: 31
Application Path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Report Id: 7df376b9-8c48-11e4-acc3-fcaa1428db37

System errors:
=============
Error: (12/27/2014 00:12:37 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Error: (12/27/2014 07:54:46 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Update for Windows 7 (KB2923545).

Error: (12/27/2014 07:54:46 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 (KB2984976).

Error: (12/27/2014 07:54:03 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Update for Windows 7 (KB2994023).

Error: (12/27/2014 07:53:56 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 (KB2984981).

Error: (12/27/2014 07:50:00 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Error: (12/26/2014 07:57:28 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Error: (12/25/2014 10:45:06 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Error: (12/25/2014 07:51:42 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Error: (12/24/2014 07:46:34 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Microsoft Office Sessions:
=========================
Error: (12/27/2014 03:09:43 PM) (Source: Application Hang)(User: )
Description: WINWORD.EXE15.0.4420.1017e7401d021f8531b7b7716C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Error: (12/27/2014 00:14:18 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2014 08:30:52 AM) (Source: Application Hang)(User: )
Description: WINWORD.EXE15.0.4420.1017146001d021d88cea35c912C:\Program Files\Microsoft Office\Office15\WINWORD.EXE8afb881e-8dcc-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 08:20:30 AM) (Source: Application Hang)(User: )
Description: WINWORD.EXE15.0.4420.101761c01d021d71b0eaeb416C:\Program Files\Microsoft Office\Office15\WINWORD.EXE17e55c36-8dcb-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 08:14:45 AM) (Source: Application Hang)(User: )
Description: WINWORD.EXE15.0.4420.101710b801d021d638d6de3a15C:\Program Files\Microsoft Office\Office15\WINWORD.EXE40d3c4b6-8dca-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 07:56:58 AM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE15.0.4420.1017112001d021d3c73e16a415C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXEd0b49795-8dc7-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 07:51:41 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/26/2014 07:58:56 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/25/2014 10:46:49 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/25/2014 10:13:13 AM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE15.0.4420.101739001d020544bba421b31C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE7df376b9-8c48-11e4-acc3-fcaa1428db37


**** End of log ****
 


Edited by hamluis, 27 December 2014 - 05:58 PM.


#4 hamluis

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Posted 27 December 2014 - 05:59 PM

I don't think that you followed instructions for the MiniToolBox log...appears to be rather incomplete, IMO.

 

Louis


Edited by hamluis, 28 December 2014 - 02:04 PM.


#5 macrip3

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Posted 28 December 2014 - 04:05 AM

Here is everything before it crashes.

 

----------------------------------------

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Nancy (administrator) on 27-12-2014 at 15:11:55
Running from "C:\Users\Nancy\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/27/2014 03:09:43 PM) (Source: Application Hang) (User: )
Description: The program WINWORD.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e74

Start Time: 01d021f8531b7b77

Termination Time: 16

Application Path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Report Id:

Error: (12/27/2014 00:14:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2014 08:30:52 AM) (Source: Application Hang) (User: )
Description: The program WINWORD.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1460

Start Time: 01d021d88cea35c9

Termination Time: 12

Application Path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Report Id: 8afb881e-8dcc-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 08:20:30 AM) (Source: Application Hang) (User: )
Description: The program WINWORD.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 61c

Start Time: 01d021d71b0eaeb4

Termination Time: 16

Application Path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Report Id: 17e55c36-8dcb-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 08:14:45 AM) (Source: Application Hang) (User: )
Description: The program WINWORD.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 10b8

Start Time: 01d021d638d6de3a

Termination Time: 15

Application Path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Report Id: 40d3c4b6-8dca-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 07:56:58 AM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1120

Start Time: 01d021d3c73e16a4

Termination Time: 15

Application Path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE

Report Id: d0b49795-8dc7-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 07:51:41 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/26/2014 07:58:56 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/25/2014 10:46:49 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/25/2014 10:13:13 AM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 390

Start Time: 01d020544bba421b

Termination Time: 31

Application Path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE

Report Id: 7df376b9-8c48-11e4-acc3-fcaa1428db37


System errors:
=============
Error: (12/27/2014 00:12:37 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Error: (12/27/2014 07:54:46 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Update for Windows 7 (KB2923545).

Error: (12/27/2014 07:54:46 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 (KB2984976).

Error: (12/27/2014 07:54:03 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Update for Windows 7 (KB2994023).

Error: (12/27/2014 07:53:56 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 (KB2984981).

Error: (12/27/2014 07:50:00 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Error: (12/26/2014 07:57:28 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Error: (12/25/2014 10:45:06 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Error: (12/25/2014 07:51:42 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Error: (12/24/2014 07:46:34 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger


Microsoft Office Sessions:
=========================
Error: (12/27/2014 03:09:43 PM) (Source: Application Hang)(User: )
Description: WINWORD.EXE15.0.4420.1017e7401d021f8531b7b7716C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Error: (12/27/2014 00:14:18 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2014 08:30:52 AM) (Source: Application Hang)(User: )
Description: WINWORD.EXE15.0.4420.1017146001d021d88cea35c912C:\Program Files\Microsoft Office\Office15\WINWORD.EXE8afb881e-8dcc-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 08:20:30 AM) (Source: Application Hang)(User: )
Description: WINWORD.EXE15.0.4420.101761c01d021d71b0eaeb416C:\Program Files\Microsoft Office\Office15\WINWORD.EXE17e55c36-8dcb-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 08:14:45 AM) (Source: Application Hang)(User: )
Description: WINWORD.EXE15.0.4420.101710b801d021d638d6de3a15C:\Program Files\Microsoft Office\Office15\WINWORD.EXE40d3c4b6-8dca-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 07:56:58 AM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE15.0.4420.1017112001d021d3c73e16a415C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXEd0b49795-8dc7-11e4-bc8f-fcaa1428db37

Error: (12/27/2014 07:51:41 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/26/2014 07:58:56 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/25/2014 10:46:49 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/25/2014 10:13:13 AM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE15.0.4420.101739001d020544bba421b31C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE7df376b9-8c48-11e4-acc3-fcaa1428db37


**** End of log ****
 






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