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internet security resets and will not let me download


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10 replies to this topic

#1 jstech

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Posted 26 December 2014 - 04:40 PM

in addition- i cannot open files that are sent to me as attqachments, sometimes i cannot send mail. i can reset security settings to let me download, but after about 12 hour, settings reset to not let me download. in addition, small circle appears constartly next to mouse pointer, whether i am on the internet or hnot. computer also sounds the mail received tone approx every 2 minutes. computer is constantly very slow. went to task manager, saw cmmon.exe twice. it disappears and comes back. ran mcafee, which found nothing. ran malwarebytes which found 32 infections, and cleaned them. computer worked for a little while, and then back to the same thing.

i am running windows 7, ie 11

going nuts trying to figure this out. 



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#2 boopme

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Posted 26 December 2014 - 05:09 PM

Hello, also run these...

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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#3 jstech

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Posted 26 December 2014 - 05:19 PM

how do i download if the computer will not let me download/ that's what started the whole business. if i try to download a file i get "your security settings will not allow you to download" (i.e)



#4 boopme

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Posted 26 December 2014 - 06:07 PM

You will need to go to another computer.
 
Have you tried Safe Mode with Networking?


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 jstech

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Posted 30 December 2014 - 10:57 AM

results from minibox

MiniToolBox by Farbar  Version: 30-11-2014
Ran by PTBAS (administrator) on 30-12-2014 at 10:43:14
Running from "C:\Users\PTBAS\Desktop\sondra"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
Dell Wireless 1502 802.11b/g/n = Wireless Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : PTBAS-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : domain.actdsltmp
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : F6-D5-3D-61-DA-E7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Dell Wireless 1502 802.11b/g/n
   Physical Address. . . . . . . . . : E4-D5-3D-61-DA-E7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : domain.actdsltmp
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : D0-67-E5-06-D8-E7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f56c:f4ca:6ac3:6385%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, December 30, 2014 9:55:25 AM
   Lease Expires . . . . . . . . . . : Tuesday, January 06, 2015 10:08:04 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 248539109
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-53-31-03-D0-67-E5-06-D8-E7
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:cb9:241b:b809:8f2e(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::cb9:241b:b809:8f2e%16(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{9DA589AA-117F-4A62-8859-E94ED9C0DE65}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{FBDFF275-7E23-4BC3-988C-6BD49481B73B}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.domain.actdsltmp:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : domain.actdsltmp
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4006:809::1003
 74.125.226.167
 74.125.226.162
 74.125.226.169
 74.125.226.166
 74.125.226.174
 74.125.226.160
 74.125.226.163
 74.125.226.161
 74.125.226.165
 74.125.226.164
 74.125.226.168
 
 
Pinging google.com [173.194.123.9] with 32 bytes of data:
Reply from 173.194.123.9: bytes=32 time=717ms TTL=57
Reply from 173.194.123.9: bytes=32 time=929ms TTL=57
 
Ping statistics for 173.194.123.9:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 717ms, Maximum = 929ms, Average = 823ms
Server:  
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  98.139.183.24
 206.190.36.45
 98.138.253.109
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=988ms TTL=52
Reply from 98.138.253.109: bytes=32 time=610ms TTL=52
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 610ms, Maximum = 988ms, Average = 799ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...f6 d5 3d 61 da e7 ......Microsoft Virtual WiFi Miniport Adapter
 12...e4 d5 3d 61 da e7 ......Dell Wireless 1502 802.11b/g/n
 11...d0 67 e5 06 d8 e7 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 30...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.3     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.3    276
      192.168.1.3  255.255.255.255         On-link       192.168.1.3    276
    192.168.1.255  255.255.255.255         On-link       192.168.1.3    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.3    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.3    276
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 16     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 16     58 2001::/32                On-link
 16    306 2001:0:5ef5:79fb:cb9:241b:b809:8f2e/128
                                    On-link
 11    276 fe80::/64                On-link
 16    306 fe80::/64                On-link
 16    306 fe80::cb9:241b:b809:8f2e/128
                                    On-link
 11    276 fe80::f56c:f4ca:6ac3:6385/128
                                    On-link
  1    306 ff00::/8                 On-link
 16    306 ff00::/8                 On-link
 11    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/30/2014 10:34:39 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17496 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 27a4
 
Start Time: 01d02440eddcfe04
 
Termination Time: 248
 
Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
 
Report Id:
 
Error: (12/30/2014 10:02:10 AM) (Source: Application Error) (User: )
Description: Faulting application name: McHlp32.exe, version: 13.6.1367.0, time stamp: 0x54323ebe
Faulting module name: Flash32_15_0_0_246.ocx_unloaded, version: 0.0.0.0, time stamp: 0x548106ae
Exception code: 0xc0000005
Fault offset: 0x64e5c8fc
Faulting process id: 0x2dd0
Faulting application start time: 0xMcHlp32.exe0
Faulting application path: McHlp32.exe1
Faulting module path: McHlp32.exe2
Report Id: McHlp32.exe3
 
Error: (12/30/2014 10:01:50 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPWUCli.exe, version: 5.0.14.0, time stamp: 0x4dc76dd1
Faulting module name: hppccompio.dll, version: 1.3.0.24, time stamp: 0x4c9685d0
Exception code: 0xc0000417
Fault offset: 0x000073bf
Faulting process id: 0x22b4
Faulting application start time: 0xHPWUCli.exe0
Faulting application path: HPWUCli.exe1
Faulting module path: HPWUCli.exe2
Report Id: HPWUCli.exe3
 
Error: (12/30/2014 10:01:19 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {c1101619-232c-44e9-b709-2b5b32f0b52a}
 
Error: (12/30/2014 09:57:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/30/2014 09:56:01 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPLaserJetService.exe, version: 2.15.599.0, time stamp: 0x4cc5ee57
Faulting module name: hppccompio.DLL, version: 1.3.0.24, time stamp: 0x4c9685d0
Exception code: 0xc0000417
Fault offset: 0x000073bf
Faulting process id: 0x5a4
Faulting application start time: 0xHPLaserJetService.exe0
Faulting application path: HPLaserJetService.exe1
Faulting module path: HPLaserJetService.exe2
Report Id: HPLaserJetService.exe3
 
Error: (12/29/2014 04:29:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17496, time stamp: 0x4a5bce11
Faulting module name: MSHTML.dll, version: 11.0.9600.17496, time stamp: 0x546ff2f9
Exception code: 0xc00000fd
Fault offset: 0x001202bc
Faulting process id: 0x2a3c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (12/29/2014 00:21:07 PM) (Source: Application Hang) (User: )
Description: The program EXCEL.EXE version 12.0.6712.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 25e8
 
Start Time: 01d0238b05b9843f
 
Termination Time: 0
 
Application Path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
 
Report Id: fc3a78f1-8f7e-11e4-bba7-d067e506d8e7
 
Error: (12/29/2014 00:14:45 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {1ff19ebd-cb37-40ca-8938-ac72abf5faab}
 
Error: (12/29/2014 00:13:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (12/30/2014 10:31:16 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (12/30/2014 10:31:14 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (12/30/2014 10:23:53 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (12/30/2014 10:22:59 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (12/30/2014 10:00:26 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.
 
Error: (12/30/2014 10:00:24 AM) (Source: Service Control Manager) (User: )
Description: The McAfee CSP Service service failed to start due to the following error: 
%%1053
 
Error: (12/30/2014 10:00:24 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee CSP Service service to connect.
 
Error: (12/30/2014 09:57:05 AM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (12/30/2014 09:56:37 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (12/30/2014 09:56:25 AM) (Source: Service Control Manager) (User: )
Description: The HP LaserJet Service service terminated unexpectedly.  It has done this 1 time(s).
 
 
Microsoft Office Sessions:
=========================
Error: (12/19/2014 04:23:40 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6712.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 9901 seconds with 5460 seconds of active time.  This session ended with a crash.
 
 
 
 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 13.2.1 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (Version: 7.2.4 - Hewlett-Packard) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Adobe Reader X (10.1.13) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.13 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Ask Toolbar (HKLM-x32\...\{86D4B82A-ABED-442A-BE86-96357B70F4FE}) (Version: 1.15.23.0 - Ask.com)
Ask Toolbar Updater (HKCU\...\{79A765E1-C399-405B-85AF-466F52E918B0}) (Version: 1.2.5.36191 - Ask.com)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bounce Symphony (x32 Version: 2.2.0.95 - WildTangent) Hidden
Build-a-lot 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (x32 Version: 2.2.0.95 - WildTangent) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.50.4.0 - Conexant)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.1) (Version: 5.0.0.1 - Coupons.com Incorporated)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.60 - Dell Inc.)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.60 - Dell Inc.)
Dell DataSafe Online (HKLM-x32\...\{7EC66A95-AC2D-4127-940B-0445A526AB2F}) (Version: 2.1.19634 - Dell)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)
Dell Marketplace Webslice IE8 (HKLM-x32\...\{CF67ED0C-F85D-4791-AED3-3FE882EDB45D}) (Version: 8.0 - Nextjump Inc)
Dell MusicStage (HKLM-x32\...\{91AF2672-F5BC-42CF-8037-A9D2F92BBCC0}) (Version: 1.5.201.0 - Fingertapps)
Dell PhotoStage (HKLM-x32\...\{E4335E82-17B3-460F-9E70-39D9BC269DB3}) (Version: 1.5.0.65 - ArcSoft)
Dell Stage (HKLM-x32\...\{E2EBA7C0-8072-447F-856D-FFEE8D15B23B}) (Version: 1.5.201.0 - Fingertapps)
Dell VideoStage  (HKLM-x32\...\InstallShield_{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.2.0.1712 - CyberLink Corp.)
Dell VideoStage  (x32 Version: 1.2.0.1712 - CyberLink Corp.) Hidden
Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) Hidden
DirectX 9 Runtime (x32 Version: 1.00.0000 - Sonic Solutions) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
eBay (HKLM-x32\...\{A8B88634-7F90-402F-B66A-86429755F6A5}) (Version: 1.4.0 - eBay Inc.)
Escape Whisper Valley ™ (x32 Version: 2.2.0.95 - WildTangent) Hidden
Farm Frenzy (x32 Version: 2.2.0.95 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Fury (x32 Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
Hewlett-Packard ACLM.NET v1.1.0.0 (x32 Version: 1.00.0000 - Hewlett-Packard) Hidden
HP FWUpdateEDO3 (HKLM-x32\...\{A82D0C46-EBDF-4B27-A731-D06EF2056E81}) (Version: 1.0.0.0 - Hewlett-Packard Company)
HP LaserJet Professional M1530 MFP Series (HKLM-x32\...\{74280B5D-A0AF-46c5-9C85-D9EA078262F1}) (Version:  - Hewlett-Packard)
HP LJ M1530 MFP Series HP Scan (HKLM-x32\...\{C05002F1-06F8-4A15-B6F8-E4DC655C28AA}) (Version: 1.0.302.0 - Hewlett-Packard Co.)
HP Product Detection (HKLM-x32\...\{A436F67F-687E-4736-BD2B-537121A804CF}) (Version: 11.14.0001 - HP)
HP Update (HKLM-x32\...\{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}) (Version: 5.003.001.001 - Hewlett-Packard)
HPLaserJetHelp_LearnCenter (HKLM-x32\...\{B2AA0F22-E167-4C4A-BAE2-E0025028E61B}) (Version: 1.02.0000 - Hewlett-Packard)
HPLJUT (x32 Version: 1.00.0012 - HP) Hidden
hppFaxDrvM1530 (x32 Version: 003.000.00001 - Hewlett-Packard) Hidden
hppFaxUtilityM1530 (x32 Version: 000.002.00001 - Hewlett-Packard) Hidden
hppLaserJetService (x32 Version: 002.015.00599 - Hewlett-Packard) Hidden
hppM1530LaserJetService (x32 Version: 001.008.00477 - Hewlett-Packard) Hidden
hppSendFaxM1530 (x32 Version: 003.000.00001 - Hewlett-Packard) Hidden
hppTLBXFXM1530 (x32 Version: 001.012.00948 - Hewlett-Packard) Hidden
hpzTLBXFX (x32 Version: 006.015.01163 - Hewlett-Packard) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2291 - Intel Corporation)
Internet Explorer (x32 Version: 8 - Microsoft Corporation) Hidden
Java 7 Update 71 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Java Auto Updater (x32 Version: 2.1.71.14 - Oracle, Inc.) Hidden
Jewel Quest (x32 Version: 2.2.0.95 - WildTangent) Hidden
Jewel Quest Solitaire 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Luxor (x32 Version: 2.2.0.95 - WildTangent) Hidden
Malwarebytes' Anti-Malware (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version:  - Malwarebytes Corporation)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
McAfee Online Backup (Version: 1.16.4.0 - McAfee, Inc.) Hidden
McAfee Online Backup (x32 Version:  - McAfee, Inc.) Hidden
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.156 - McAfee, Inc.)
McAfee Total Protection (HKLM-x32\...\MSC) (Version: 13.6.1492 - McAfee, Inc.)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2007 (HKLM-x32\...\PROPLUS) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Namco All-Stars PAC-MAN (x32 Version: 2.2.0.95 - WildTangent) Hidden
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
PhotoShowExpress (x32 Version: 2.0.063 - Sonic Solutions) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.95 - WildTangent) Hidden
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
RBVirtualFolder64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden
RealDownloader (x32 Version: 17.0.13 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (x32 Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (x32 Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM-x32\...\RealPlayer 17.0) (Version: 17.0.13 - RealNetworks)
RealUpgrade 1.1 (x32 Version: 1.1.0 - RealNetworks, Inc.) Hidden
Roxio Activation Module (x32 Version: 1.0 - Roxio) Hidden
Roxio BackOnTrack (x32 Version: 1.3.3 - Roxio) Hidden
Roxio Burn (x32 Version: 1.8 - Roxio) Hidden
Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)
Roxio Creator Starter (x32 Version: 1.0.439 - Roxio) Hidden
Roxio Creator Starter (x32 Version: 5.0.0 - Roxio) Hidden
Roxio Express Labeler 3 (x32 Version: 3.2.2 - Roxio) Hidden
Roxio File Backup (Version: 1.3.2 - Roxio) Hidden
Samantha Swift (x32 Version: 2.2.0.95 - WildTangent) Hidden
Search App by Ask (HKLM-x32\...\{4F524A2D-5350-4500-76A7-A758B70C1500}) (Version: 12.21.0.114 - APN, LLC)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Sonic CinePlayer Decoder Pack (x32 Version: 4.3.0 - Sonic Solutions) Hidden
TrustedID (HKLM-x32\...\{C16A92EF-017B-4839-9C75-FBADB5A1FA27}) (Version: 5.0 - TrustedID)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_PROPLUS_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_PROPLUS_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_PROPLUS_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_PROPLUS_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_PROPLUS_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_PROPLUS_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2920789) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{9913305E-D4AC-4D26-B30F-799D529FB282}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_PROPLUS_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_PROPLUS_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_PROPLUS_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
UpdateService (x32 Version: 1.0.0 - RealNetworks, Inc.) Hidden
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.95 - WildTangent) Hidden
Wedding Dash - Ready, Aim, Love! (x32 Version: 2.2.0.95 - WildTangent) Hidden
WildTangent Games (HKLM-x32\...\WildTangent dell Master Uninstall) (Version: 1.0.2.5 - WildTangent)
WildTangent Games App (Dell Games) (x32 Version: 4.0.5.2 - WildTangent) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 62%
Total physical RAM: 6056.63 MB
Available physical RAM: 2242.34 MB
Total Pagefile: 12111.44 MB
Available Pagefile: 5845.63 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.21 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:916.66 GB) (Free:839.42 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\PTBAS-PC
 
Administrator            Guest                    PTBAS                    
 
 
**** End of log ****


#6 jstech

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Posted 30 December 2014 - 11:28 AM

adwcleaner log

# AdwCleaner v4.106 - Report created 30/12/2014 at 11:19:05
# Updated 21/12/2014 by Xplode
# Database : 2014-12-21.4 [Local]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : PTBAS - PTBAS-PC
# Running from : C:\Users\PTBAS\Desktop\sondra\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
Service Deleted : APNMCP
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\apn
Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\ProgramData\AskPartnerNetwork
Folder Deleted : C:\Program Files (x86)\Ask.com
Folder Deleted : C:\Program Files (x86)\AskPartnerNetwork
Folder Deleted : C:\Windows\installer\{86d4b82a-abed-442a-be86-96357b70f4fe}
Folder Deleted : C:\Users\PTBAS\AppData\Local\Temp\apn
Folder Deleted : C:\Users\PTBAS\AppData\Local\apn
Folder Deleted : C:\Users\PTBAS\AppData\Local\AskPartnerNetwork
Folder Deleted : C:\Users\PTBAS\AppData\LocalLow\AskToolbar
Folder Deleted : C:\Users\PTBAS\AppData\Local\Google\Chrome\User Data\Default\Extensions\aaaaojmikegpiepcfdkkjaplodkpfmlo
File Deleted : C:\Users\PTBAS\AppData\Local\Temp\Uninstall.exe
 
***** [ Scheduled Tasks ] *****
 
Task Deleted : Scheduled Update for Ask Toolbar
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\aaaaojmikegpiepcfdkkjaplodkpfmlo
Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{44CBC005-6243-4502-8A02-3A096A282664}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80703783-E415-4EE3-AB60-D36981C5A6F1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D8278076-BC68-4484-9233-6E7F1628B56C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F297534D-7B06-459D-BC19-2DD8EF69297B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{065C1A21-97F8-45FB-A9F0-861B60FACEC8}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3204358F-5904-46A6-841F-D6B5BE3EF4E3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3AE67737-0E3E-44AA-AA5E-46A68BF017FF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3EE5B726-044A-48D2-AA7B-049BD9A0F62A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{60FBBE03-57FF-49D8-B38E-053D3F489825}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6A5182F1-C0B8-42B8-96CC-7F329CD46913}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6C153418-8E4D-4FAF-AF27-5201E38463A7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A26A2F05-AC4D-4A1E-9531-9125F7309B78}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A85A5E6A-DE2C-4F4E-99DC-F469DF5A0EEC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC5D6240-7DF0-435D-9B9B-F8586A99DE86}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F343045E-E20A-46E1-82D8-9962C43EFC9E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FBB360DC-CB6C-4D6A-808A-2C773151BFFF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FFD7DDAC-EC28-42A5-8D39-917B9078604B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{80703783-E415-4EE3-AB60-D36981C5A6F1}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9945959C-AAD8-4312-8B57-2DE11927E770}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EEA63863-87BC-4DCA-A5B5-EB97E3B04806}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6978F29A-3493-40B2-8CDC-9C13A02F85A4}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D7949A66-D936-4028-9552-14F7DC50F38D}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{2318C2B1-4965-11D4-9B18-009027A5CD4F}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{2318C2B1-4965-11D4-9B18-009027A5CD4F}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{2318C2B1-4965-11D4-9B18-009027A5CD4F}]
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{49606DC7-976D-4030-A74E-9FB5C842FA68}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6978F29A-3493-40B2-8CDC-9C13A02F85A4}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D7949A66-D936-4028-9552-14F7DC50F38D}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{F70CE04F-B521-4BE3-9268-474522914E2F}
Key Deleted : HKCU\Software\APN
Key Deleted : HKCU\Software\Ask.com
Key Deleted : HKCU\Software\AskPartnerNetwork
Key Deleted : HKCU\Software\AppDataLow\Software\AskToolbar
Key Deleted : HKLM\SOFTWARE\APN
Key Deleted : HKLM\SOFTWARE\AskPartnerNetwork
Key Deleted : HKLM\SOFTWARE\AskToolbar
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4F524A2D-5350-4500-76A7-A758B70C1500}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Coupon Printer for Windows5.0.0.1
Key Deleted : [x64] HKLM\SOFTWARE\AskPartnerNetwork
Key Deleted : HKLM\SOFTWARE\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : HKLM\SOFTWARE\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0CFE535C35F99574E8340BFA75BF92C2
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E12F736682067FDE4D1158D5940A82E
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A24B5BB8521B03E0C8D908F5ABC0AE6
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2B0D56C4F4C46D844A57FFED6F0D2852
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49D4375FE41653242AEA4C969E4E65E0
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AA0923513360135B272E8289C5F13FA
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6F7467AF8F29C134CBBAB394ECCFDE96
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\922525DCC5199162F8935747CA3D8E59
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BCDA179D619B91648538E3394CAC94CC
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D677B1A9671D4D4004F6F2A4469E86EA
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DD1402A9DD4215A43ABDE169A41AFA0E
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E36E114A0EAD2AD46B381D23AD69CDDF
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF8E618DB3AEDFBB384561B5C548F65E
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17496
 
 
-\\ Google Chrome v39.0.2171.95
 
[C:\Users\PTBAS\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://websearch.ask.com/redirect?client=cr&src=kw&tb=ORJ&o=&locale=&apn_uid=A5AA17F9-DA1B-4260-831A-F19C1A3B7190&apn_ptnrs=TV&apn_sauid=68267B87-0A6F-4BDD-A6D1-8D5A25F7A096&apn_dtid=OSJ000YYUS&q={searchTerms}
[C:\Users\PTBAS\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://websearch.ask.com/redirect?client=cr&src=kw&tb=ORJ&o=&locale=&apn_uid=A5AA17F9-DA1B-4260-831A-F19C1A3B7190&apn_ptnrs=TV&apn_sauid=68267B87-0A6F-4BDD-A6D1-8D5A25F7A096&apn_dtid=OSJ000YYUS&q={searchTerms}
[C:\Users\PTBAS\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\PTBAS\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
 
*************************
 
AdwCleaner[R0].txt - [11486 octets] - [30/12/2014 11:11:18]
AdwCleaner[S0].txt - [11258 octets] - [30/12/2014 11:19:05]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [11319 octets] ##########


#7 boopme

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Posted 30 December 2014 - 02:59 PM

Looks like afew errors to fix after the scans too.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 jstech

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Posted 30 December 2014 - 05:05 PM

Clue me in please
How do I fix
Computer belongs to my temple
Secretary is desparate

#9 quietman7

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Posted 30 December 2014 - 06:30 PM

boopme is not online at the moment so let's try this for now.

You may be infected with Poweliks which typically affects the ability to browse or download files using Internet Explorer and causes PowerShell error alerts. Task Manager typically shows numerous occurrences of (COM Surrogate) dllhost.exe or dllhst3g.exe. If using a 64-bit version of Windows, then these entries will be listed as dllhost.exe *32 or dllhst3g.exe *32. These processes are known to spawn and consume a large amount of system resources as described here.

If you are having trouble downloading files with Internet Explorer, follow these instructions to re-enable downloads/reset all Security zones to default.

Please download ESETPoweliksCleaner and save it to your Desktop logo.png
  • Double-click on ESETPoweliksCleaner.exe to start the tool.
  • Read the terms of the End-user license agreement and click Agree if you agree to them.
  • The tool will run automatically. If the cleaner finds a Poweliks infection, press the Y key on your keyboard to remove it.
    .
    1.png
    .
  • If Poweliks was detected "Win32/Poweliks was successfully removed from your system" will be displayed.
  • Press any key to exit the tool and reboot your computer.
    .
    2.png
    .
  • The tool will produce a log in the same directory the tool was run from.
  • Copy and paste the contents of that log in your next reply.
Note: If the log is too long...you may need to split it and use multiple replies in order to post all the information.
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#10 jstech

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Posted 07 January 2015 - 10:35 AM

temple would like to blow out windows and start over with new installation. using dell computer i have the ability to bring it back to factory specs. will doing this obliterate what is wrong with computer- or- should i completely blow it out and reinstall windows 7 from scratch?

what would i need to do to do this?

thanks



#11 quietman7

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Posted 07 January 2015 - 01:24 PM

A "factory restore" essentially reformats your hard drive, removes all data and restores the computer to the state it was in when you first purchased it. Most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore". Some factory restore partitions/partitions/disks give you all the options of a full Microsoft Windows CD, but with better instructions and the convenience of having all the right hardware drivers. Others can do nothing except reformat your hard drive and restore it to the condition it was in when you bought the computer. Either way, you will need to reinstall any programs that did not come preinstalled with your computer and run Windows update to redownload all critical patches.

How To Completely Restore Your Windows Computer To Factory Settings explains the process in general terms. Each vendor is different so the restore process and instructions will vary. The best option is to check the manufacturer's website for your particular model. They should have specific instructions on how to access and use the recovery partition/disk. If you need step by step guidance, then contact the vendor's Technical Support and speak directly with them.

However, if ESETPoweliksCleaner finds and removes the infection...there really is no need to do the above unless you are dealing with something far more serious.
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