Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Error prompts and general slowness


  • This topic is locked This topic is locked
2 replies to this topic

#1 saeldadar

saeldadar

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:08:24 PM

Posted 26 December 2014 - 02:11 PM

Hi,

 

I am trying to clean up a laptop for a relative whose daughter used it. She seems to have clicked on all sorts of ad-baits and other programs, which has brought down the overall performance of the machine. I know a re-install would be better overall, but I can't do that right now. I would appreciate any assistance you can provide on how to proceed with this.

 

The relative first installed Microsoft Windows defender, but I'm not sure what he did. I installed malwarebytes and ran that, and found lots of issues. I quarantined them, which now causes issues when Windows first starts up, and runs sporadically. I disabled anything I couldn't identify under services and also under startup programs. I also installed Avast, but haven't had a chance to run a virus scan successfully.

 

Here is my DDS log:

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17496
Run by Princess at 13:57:00 on 2014-12-26
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2811.1456 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {4F35CFC4-45A3-FC37-EF17-759A02E39AB1}
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Microsoft Security Essentials *Enabled/Updated* {F4542E20-6399-F3B9-D5A7-4EE87964D00C}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k GPSvcGroup
C:\windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
C:\windows\system32\SearchIndexer.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\taskeng.exe
C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
C:\windows\system32\taskeng.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\AVAST Software\Avast\avastui.exe
C:\windows\system32\wbem\unsecapp.exe
C:\Program Files\WebBar\2.0.5372.27099\wb.exe
C:\Users\Princess\AppData\Local\Temp\isdkmqOFH59q\ISightHost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10h_ActiveX.exe
C:\Program Files (x86)\YTDownloader\YTDownloader.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\windows\system32\rundll32.exe
C:\windows\system32\taskeng.exe
C:\windows\System32\svchost.exe -k WerSvcGroup
C:\windows\system32\CompatTel\WicaInventory.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.google.com/?trackid=sp-006
uSearch Bar = hxxps://www.google.com/?trackid=sp-006
uSearch Page = hxxps://www.google.com/search?trackid=sp-006&q={searchTerms}
mStart Page = hxxps://www.google.com/?trackid=sp-006
mSearch Bar = hxxps://www.google.com/?trackid=sp-006
mSearch Page = hxxps://www.google.com/search?trackid=sp-006&q={searchTerms}
uProxyServer = hxxp=127.0.0.1:8118;https=127.0.0.1:8118
uProxyOverride = <-loopback>
uSearchAssistant = hxxp://feed.helperbar.com/?p=mKO_AwFzXIpYRbPGr6Jy1Ks2e111hOmaVHQAxQHSlVfcqvikmWF5fPoqp1GorcadxjixUNxndF2HC_jq7QrjS-CvmA90oAzpCGgqgnCpMjW46Yb6Q8dQgVPncgnx2tKA6E2Zy6UxrYO22wlYARx_xAmRJxnPd5twHg2urjIL7Q96L2IQ8oSNP3RL45l4iS53rA,,&q={searchTerms}
uSearchURL,(Default) = hxxp://search.certified-toolbar.com?si=82443&st=bs&tid=24086&ver=7.1&ts=1403409600000.000007&tguid=82443-24086-1403484890288-9A26DE77D9661F7086802EB592895678&q=%s
mWinlogon: Userinit = userinit.exe
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {72351B45-9636-4F99-820B-7C552D27897D}} - <orphaned>
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: {8DE6FC60-E023-4AD7-A3B7-591E1460E7F7} - <orphaned>
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: {A5A51D2A-505A-4D84-AFC6-E0FA87E47B8C} - <orphaned>
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: {C1AF5FA5-852C-4C90-812E-A7F75E011D87} - <orphaned>
BHO: {C972CB34-47E2-8063-4671-98A5BAF0A73F} - <orphaned>
BHO: {cb02c18f-54dc-4ec0-bae2-ab2f8e44f877} - <orphaned>
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: <No Name>: {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 - <no file>
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
mRun: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
dRunOnce: [SPReview] "C:\windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: SoftwareSASGeneration = dword:1
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
TCP: NameServer = 4.2.2.2 4.2.2.1 198.6.1.146
TCP: Interfaces\{636B94B3-1B47-4768-8DD7-675EEDFA1000} : DHCPNameServer = 4.2.2.2 4.2.2.1 198.6.1.146
TCP: Interfaces\{636B94B3-1B47-4768-8DD7-675EEDFA1000}\34342434D23547574656E647 : DHCPNameServer = 10.51.31.2 10.61.5.2 10.21.9.2
TCP: Interfaces\{636B94B3-1B47-4768-8DD7-675EEDFA1000}\6333F4E413 : DHCPNameServer = 192.168.1.1 71.242.0.12
TCP: Interfaces\{636B94B3-1B47-4768-8DD7-675EEDFA1000}\E4E254E225E244E2 : DHCPNameServer = 10.0.0.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\18.1.7\ViProtocol.dll
AppInit_DLLs= C:\PROGRA~2\SearchProtect\SearchProtect\bin\VC32Loader.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
x64-mSearch Page = hxxp://search.v9.com/web/?type=ds&ts=1400372084&from=amt&uid=TOSHIBAXMK2565GSX_70UDF25USXX70UDF25US&i=psd&t=342afd291&q={searchTerms}
x64-mDefault_Page_URL = hxxp://www.v9.com/?type=hp&ts=1400372084&from=amt&uid=TOSHIBAXMK2565GSX_70UDF25USXX70UDF25US&i=psd&t=342afd291
x64-mDefault_Search_URL = hxxp://search.v9.com/web/?type=ds&ts=1400372084&from=amt&uid=TOSHIBAXMK2565GSX_70UDF25USXX70UDF25US&i=psd&t=342afd291&q={searchTerms}
x64-BHO: {72351B45-9636-4F99-820B-7C552D27897D}} - <orphaned>
x64-BHO: {8DE6FC60-E023-4AD7-A3B7-591E1460E7F7} - <orphaned>
x64-BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: {C972CB34-47E2-8063-4671-98A5BAF0A73F} - <orphaned>
x64-TB: <No Name>: {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 - <no file>
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;avast! Revert;C:\windows\System32\drivers\aswRvrt.sys [2014-12-25 65776]
R0 aswVmm;avast! VM Monitor;C:\windows\System32\drivers\aswVmm.sys [2014-12-25 267632]
R0 MpFilter;Microsoft Malware Protection Driver;C:\windows\System32\drivers\MpFilter.sys [2014-7-17 269008]
R1 aswSnx;aswSnx;C:\windows\System32\drivers\aswsnx.sys [2014-12-25 1050432]
R1 aswSP;aswSP;C:\windows\System32\drivers\aswSP.sys [2014-12-25 436624]
R2 aswHwid;avast! HardwareID;C:\windows\System32\drivers\aswHwid.sys [2014-12-25 29208]
R2 aswMonFlt;aswMonFlt;C:\windows\System32\drivers\aswMonFlt.sys [2014-12-25 83280]
R2 aswStm;aswStm;C:\windows\System32\drivers\aswStm.sys [2014-12-25 116728]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2014-12-25 50344]
R2 PCCUJobMgr;Common Client Job Manager Service;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe [2010-8-30 126392]
R2 sbmntr;sbmntr;C:\PROGRA~2\YTDOWN~1\sbmntr.sys [2014-8-25 58728]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]
R3 L1C;NDIS Miniport Driver for Qualcomm Atheros AR81xx PCI-E Ethernet Controller;C:\windows\System32\drivers\L1C62x64.sys [2014-5-17 117912]
R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2010-8-30 35008]
R3 QIOMem;Generic IO & Memory Access;C:\windows\System32\drivers\QIOMem.sys [2009-6-15 12800]
R3 RTWlanE;Realtek Wireless LAN 802.11n PCI-E Network Adapter;C:\windows\System32\drivers\rtwlane.sys [2014-5-19 2974424]
S2 0c632643;Interenet Optimizer;C:\windows\System32\rundll32.exe [2009-7-13 45568]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 Orbiter;Orbiter;C:\windows\System32\svchost.exe -k ORBTR [2009-7-13 27136]
S2 SPBIUpd;ShopperPro Update;C:\Program Files\Common Files\ShopperPro\spbiu.exe /service --> C:\Program Files\Common Files\ShopperPro\spbiu.exe  [?]
S2 Update ScanTack;Update ScanTack;"C:\Program Files (x86)\ScanTack\updateScanTack.exe" --> C:\Program Files (x86)\ScanTack\updateScanTack.exe [?]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\windows\System32\ieetwcollector.exe [2014-12-19 114688]
S3 MBAMSwissArmy;MBAMSwissArmy;C:\windows\System32\drivers\MBAMSwissArmy.sys [2014-12-25 129752]
S3 NisDrv;Microsoft Network Inspection System;C:\windows\System32\drivers\NisDrvWFP.sys [2014-7-17 125584]
S3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2014-8-22 368624]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\windows\System32\drivers\rdpvideominiport.sys [2014-11-24 19456]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2010-8-30 239136]
S3 rtl8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\windows\System32\drivers\rtl8192Ce.sys [2010-8-30 877088]
S3 SMUpdd;Search Module UpdateD;C:\Program Files\Common Files\Goobzo\GBUpdate\smw.sys [2014-9-5 42856]
S3 SrvHsfHDA;SrvHsfHDA;C:\windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 SWDUMon;SWDUMon;C:\windows\System32\drivers\SWDUMon.sys [2014-5-17 16152]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2014-11-24 56832]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2013-8-19 1255736]
S4 AMD External Events Utility;AMD External Events Utility;C:\windows\System32\atiesrxx.exe [2014-5-19 204288]
S4 MaintainerSvc6.74.355882;MaintainerSvc6.74.355882;C:\ProgramData\6868b380-de26-428c-8695-32ebd47bfa1b\maintainer.exe [2014-11-4 123680]
S4 Norton PC Checkup Application Launcher;Toshiba Laptop Checkup Application Launcher;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\SymcPCCULaunchSvc.exe [2010-8-30 103792]
S4 pastaleadsServiceCore;PastaQuotes;C:\Program Files (x86)\pastaleads\PastaLeadsService.exe [2014-4-22 361368]
S4 RHWqjUwrv;RHWqjUwrv;C:\ProgramData\ZMIlJwmM\RHWqjUwrv.exe [2014-12-24 2726256]
S4 servervo;VO Service component;C:\Users\Princess\AppData\Roaming\VOPackage\VOsrv.exe [2014-12-24 133632]
S4 SMUpd;Search Module Update;C:\Program Files\Common Files\Goobzo\GBUpdate\smu.exe [2014-9-5 2708328]
S4 SystemUpdatekb70007;SystemUpdatekb70007;C:\Windows\Microsoft\SystemUpdatekb70007\WindowsUpdater.exe [2014-5-17 18944]
S4 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2010-8-30 51512]
S4 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2010-2-25 252928]
S4 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]
S4 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2010-2-23 835952]
S4 Update PlumoWeb;Update PlumoWeb;C:\Program Files (x86)\PlumoWeb\updatePlumoWeb.exe [2014-12-24 524016]
S4 Util PlumoWeb;Util PlumoWeb;C:\Program Files (x86)\PlumoWeb\bin\utilPlumoWeb.exe [2014-12-24 524016]
S4 vToolbarUpdater18.1.7;vToolbarUpdater18.1.7;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.7\ToolbarUpdater.exe [2014-6-4 1808408]
S4 wbsvc;Web Bar Service (wbsvc);C:\Program Files\WebBar\wbsvc.exe [2014-9-21 37872]
.
=============== Created Last 30 ================
.
2014-12-26 18:51:41 75888 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{5C38DFD1-55B8-4C52-835B-F17347E0264F}\offreg.dll
2014-12-25 19:30:52 -------- d-----w- C:\Users\Princess\AppData\Roaming\AVAST Software
2014-12-25 18:38:30 116728 ----a-w- C:\windows\System32\drivers\aswStm.sys
2014-12-25 18:38:29 267632 ----a-w- C:\windows\System32\drivers\aswVmm.sys
2014-12-25 18:38:28 83280 ----a-w- C:\windows\System32\drivers\aswMonFlt.sys
2014-12-25 18:38:28 65776 ----a-w- C:\windows\System32\drivers\aswRvrt.sys
2014-12-25 18:38:28 29208 ----a-w- C:\windows\System32\drivers\aswHwid.sys
2014-12-25 18:38:27 93568 ----a-w- C:\windows\System32\drivers\aswRdr2.sys
2014-12-25 18:38:25 1050432 ----a-w- C:\windows\System32\drivers\aswsnx.sys
2014-12-25 18:38:16 43152 ----a-w- C:\windows\avastSS.scr
2014-12-25 18:37:42 -------- d-----w- C:\Program Files\AVAST Software
2014-12-25 18:36:46 -------- d-----w- C:\ProgramData\AVAST Software
2014-12-25 18:35:29 11870360 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{5C38DFD1-55B8-4C52-835B-F17347E0264F}\mpengine.dll
2014-12-25 18:33:38 129752 ----a-w- C:\windows\System32\drivers\MBAMSwissArmy.sys
2014-12-25 18:33:25 93400 ----a-w- C:\windows\System32\drivers\mbamchameleon.sys
2014-12-25 18:33:25 63704 ----a-w- C:\windows\System32\drivers\mwac.sys
2014-12-25 18:33:25 25816 ----a-w- C:\windows\System32\drivers\mbam.sys
2014-12-25 18:33:25 -------- d-----w- C:\ProgramData\Malwarebytes
2014-12-25 18:33:25 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-12-25 18:11:58 14040 ----a-w- C:\windows\System32\drivers\{6808990e-36fb-44fd-87ea-93b4d28e324e}w64.sys
2014-12-25 02:22:26 -------- d-----w- C:\Users\Princess\AppData\Local\ZombieNews
2014-12-25 02:17:27 -------- d-----w- C:\Users\Princess\AppData\Local\wincheck
2014-12-25 02:16:51 -------- d-----w- C:\Program Files (x86)\PlumoWeb
2014-12-25 02:16:43 -------- d-----w- C:\ProgramData\ZMIlJwmM
2014-12-25 02:16:35 -------- d-----w- C:\ProgramData\ZombieNews
2014-12-25 02:15:46 -------- d-----w- C:\Users\Princess\AppData\Local\SearchProtect
2014-12-25 02:15:43 -------- d-----w- C:\Program Files (x86)\SearchProtect
2014-12-25 02:15:40 -------- d-----w- C:\Program Files (x86)\ORBTR
2014-12-25 02:13:00 -------- d-----w- C:\Users\Princess\AppData\Roaming\VOPackage
2014-12-25 02:12:42 1932 ----a-w- C:\windows\patsearch.bin
2014-12-25 02:12:37 -------- d-----w- C:\Program Files (x86)\ver2TheBestDeals
2014-12-25 02:05:09 -------- d-----w- C:\Program Files (x86)\CostMin
2014-12-25 02:05:01 -------- d-----w- C:\Program Files (x86)\ReeGulArDeaLs
2014-12-25 02:04:59 -------- d-----w- C:\Program Files (x86)\ExstRACoupon
2014-12-25 02:04:58 -------- d-----w- C:\Program Files (x86)\DiscountExtennsi
2014-12-25 02:04:56 -------- d-----w- C:\Program Files (x86)\FinaDBesttDDeal
2014-12-24 22:40:51 687 ----a-w- C:\awh9C0.tmp
2014-12-24 22:31:35 -------- d-----w- C:\Program Files\shopperz
2014-12-24 22:30:49 -------- d-----w- C:\Program Files (x86)\GU Player
2014-12-24 15:32:11 687 ----a-w- C:\awhF2F5.tmp
2014-12-24 15:13:37 -------- d-----w- C:\windows\System32\appraiser
2014-12-24 15:02:23 144384 ----a-w- C:\windows\System32\ieUnatt.exe
2014-12-24 15:02:23 115712 ----a-w- C:\windows\SysWow64\ieUnatt.exe
2014-12-24 14:58:00 11870360 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2014-12-24 14:35:06 55808 ----a-w- C:\windows\System32\rrinstaller.exe
2014-12-24 14:35:06 24576 ----a-w- C:\windows\System32\mfpmp.exe
2014-12-24 14:35:06 23040 ----a-w- C:\windows\SysWow64\mfpmp.exe
2014-12-24 14:35:06 2048 ----a-w- C:\windows\SysWow64\mferror.dll
2014-12-24 14:35:06 2048 ----a-w- C:\windows\System32\mferror.dll
2014-12-24 14:35:05 50176 ----a-w- C:\windows\SysWow64\rrinstaller.exe
2014-12-24 14:35:05 3209728 ----a-w- C:\windows\SysWow64\mf.dll
2014-12-24 14:35:05 206848 ----a-w- C:\windows\System32\mfps.dll
2014-12-24 14:35:05 103424 ----a-w- C:\windows\SysWow64\mfps.dll
2014-12-24 14:35:04 4121600 ----a-w- C:\windows\System32\mf.dll
2014-12-19 05:12:41 1232040 ----a-w- C:\windows\System32\aitstatic.exe
2014-12-19 05:12:40 830976 ----a-w- C:\windows\System32\appraiser.dll
2014-12-19 05:12:40 192000 ----a-w- C:\windows\System32\aepic.dll
2014-12-19 05:12:40 1083392 ----a-w- C:\windows\System32\aeinv.dll
2014-12-19 05:12:39 741376 ----a-w- C:\windows\System32\invagent.dll
2014-12-19 05:12:37 413184 ----a-w- C:\windows\System32\generaltel.dll
2014-12-19 05:12:37 396800 ----a-w- C:\windows\System32\devinv.dll
2014-12-19 05:12:36 227328 ----a-w- C:\windows\System32\aepdu.dll
2014-12-19 05:12:26 1424384 ----a-w- C:\windows\System32\WindowsCodecs.dll
2014-12-19 05:12:25 1230336 ----a-w- C:\windows\SysWow64\WindowsCodecs.dll
2014-12-19 05:12:14 119296 ----a-w- C:\windows\System32\drivers\tdx.sys
2014-12-19 05:08:35 1188440 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{F81DC1BF-E457-43EC-9954-D1C27A26BDE6}\gapaengine.dll
2014-12-16 23:18:33 -------- d-----w- C:\Program Files (x86)\CoolSaleCoupon
2014-12-16 23:18:25 -------- d-----w- C:\Program Files (x86)\FlexibleShopper
2014-12-16 14:09:02 131584 ----a-w- C:\windows\SysWow64\installd.exe
2014-11-30 18:33:32 643948 ----a-w- C:\Users\Princess\AppData\Local\extsq.dll
2014-11-30 16:01:40 -------- d-----w- C:\ProgramData\BestDiscountApp
2014-11-30 06:58:32 -------- d-----w- C:\ProgramData\greatsaving
2014-11-29 00:25:46 687 ----a-w- C:\awh77E.tmp
.
==================== Find3M  ====================
.
2014-11-26 17:34:10 687 ----a-w- C:\awh52E0.tmp
2014-11-26 13:15:26 687 ----a-w- C:\awh4AF4.tmp
2014-11-26 06:11:11 687 ----a-w- C:\awhA5CF.tmp
2014-11-25 23:41:38 687 ----a-w- C:\awh5C33.tmp
2014-11-25 23:12:10 687 ----a-w- C:\awh5965.tmp
2014-11-25 22:55:08 687 ----a-w- C:\awh673A.tmp
2014-11-25 14:22:17 687 ----a-w- C:\awh929D.tmp
2014-11-25 04:18:24 687 ----a-w- C:\awh755D.tmp
2014-11-25 03:30:26 687 ----a-w- C:\awh75BB.tmp
2014-11-25 02:19:54 687 ----a-w- C:\awh8DEC.tmp
2014-11-24 20:16:12 687 ----a-w- C:\awhD680.tmp
2014-11-24 20:13:17 16152 ----a-w- C:\windows\System32\drivers\SWDUMon.sys
2014-11-24 04:46:33 687 ----a-w- C:\awh68C0.tmp
2014-11-24 04:09:18 687 ----a-w- C:\awh7C7F.tmp
2014-11-24 03:46:16 687 ----a-w- C:\awh7DF5.tmp
2014-11-24 03:11:21 687 ----a-w- C:\awh8FFF.tmp
2014-11-24 02:21:35 687 ----a-w- C:\awh1785.tmp
2014-11-23 08:15:21 687 ----a-w- C:\awh1718.tmp
2014-11-23 02:29:13 687 ----a-w- C:\awh6FF1.tmp
2014-11-22 19:52:39 687 ----a-w- C:\awh751F.tmp
2014-11-22 19:44:49 687 ----a-w- C:\awh9645.tmp
2014-11-22 18:08:13 687 ----a-w- C:\awh3D1F.tmp
2014-11-22 15:27:47 687 ----a-w- C:\awhFDED.tmp
2014-11-22 03:06:23 2724864 ----a-w- C:\windows\System32\mshtml.tlb
2014-11-22 03:06:11 4096 ----a-w- C:\windows\System32\ieetwcollectorres.dll
2014-11-22 02:50:39 66560 ----a-w- C:\windows\System32\iesetup.dll
2014-11-22 02:50:10 580096 ----a-w- C:\windows\System32\vbscript.dll
2014-11-22 02:49:54 48640 ----a-w- C:\windows\System32\ieetwproxystub.dll
2014-11-22 02:48:20 88064 ----a-w- C:\windows\System32\MshtmlDac.dll
2014-11-22 02:35:29 114688 ----a-w- C:\windows\System32\ieetwcollector.exe
2014-11-22 02:34:51 814080 ----a-w- C:\windows\System32\jscript9diag.dll
2014-11-22 02:34:07 6039552 ----a-w- C:\windows\System32\jscript9.dll
2014-11-22 02:26:31 968704 ----a-w- C:\windows\System32\MsSpellCheckingFacility.exe
2014-11-22 02:20:44 2724864 ----a-w- C:\windows\SysWow64\mshtml.tlb
2014-11-22 02:14:16 77824 ----a-w- C:\windows\System32\JavaScriptCollectionAgent.dll
2014-11-22 02:07:43 501248 ----a-w- C:\windows\SysWow64\vbscript.dll
2014-11-22 02:07:17 62464 ----a-w- C:\windows\SysWow64\iesetup.dll
2014-11-22 02:06:32 47616 ----a-w- C:\windows\SysWow64\ieetwproxystub.dll
2014-11-22 02:05:02 64000 ----a-w- C:\windows\SysWow64\MshtmlDac.dll
2014-11-22 01:54:30 620032 ----a-w- C:\windows\SysWow64\jscript9diag.dll
2014-11-22 01:47:10 1359360 ----a-w- C:\windows\System32\mshtmlmedia.dll
2014-11-22 01:46:58 2125312 ----a-w- C:\windows\System32\inetcpl.cpl
2014-11-22 01:40:04 60416 ----a-w- C:\windows\SysWow64\JavaScriptCollectionAgent.dll
2014-11-22 01:29:26 4299264 ----a-w- C:\windows\SysWow64\jscript9.dll
2014-11-22 01:28:21 2358272 ----a-w- C:\windows\System32\wininet.dll
2014-11-22 01:22:49 2052096 ----a-w- C:\windows\SysWow64\inetcpl.cpl
2014-11-22 01:21:57 1155072 ----a-w- C:\windows\SysWow64\mshtmlmedia.dll
2014-11-22 01:00:20 1888256 ----a-w- C:\windows\SysWow64\wininet.dll
2014-11-18 19:56:48 1202848 ----a-w- C:\windows\SysWow64\FM20.DLL
2014-11-17 01:43:39 687 ----a-w- C:\awh5A6E.tmp
2014-11-11 03:08:52 241152 ----a-w- C:\windows\System32\pku2u.dll
2014-11-11 03:08:48 728064 ----a-w- C:\windows\System32\kerberos.dll
2014-11-11 02:44:32 186880 ----a-w- C:\windows\SysWow64\pku2u.dll
2014-11-11 02:44:25 550912 ----a-w- C:\windows\SysWow64\kerberos.dll
2014-11-08 03:16:08 2048 ----a-w- C:\windows\System32\tzres.dll
2014-11-08 02:45:09 2048 ----a-w- C:\windows\SysWow64\tzres.dll
2014-11-05 23:12:46 687 ----a-w- C:\awh82D5.tmp
2014-11-05 22:34:01 687 ----a-w- C:\awh1D11.tmp
2014-11-05 21:33:29 687 ----a-w- C:\awh204C.tmp
2014-11-05 21:23:02 687 ----a-w- C:\awh31C9.tmp
2014-11-05 20:52:32 687 ----a-w- C:\awh7E43.tmp
2014-11-05 19:11:02 687 ----a-w- C:\awh91A4.tmp
2014-11-05 08:48:34 687 ----a-w- C:\awh8FD0.tmp
2014-11-05 07:21:34 687 ----a-w- C:\awh86AC.tmp
2014-11-05 07:07:50 687 ----a-w- C:\awhCBB7.tmp
2014-11-05 06:26:01 687 ----a-w- C:\awh6132.tmp
2014-11-05 01:33:56 687 ----a-w- C:\awhAC93.tmp
2014-10-30 11:25:26 275080 ------w- C:\windows\System32\MpSigStub.exe
2014-10-30 02:03:43 165888 ----a-w- C:\windows\System32\charmap.exe
2014-10-30 01:45:43 155136 ----a-w- C:\windows\SysWow64\charmap.exe
2014-10-25 01:57:59 77824 ----a-w- C:\windows\System32\packager.dll
2014-10-25 01:32:37 67584 ----a-w- C:\windows\SysWow64\packager.dll
2014-10-18 02:05:23 861696 ----a-w- C:\windows\System32\oleaut32.dll
2014-10-18 01:33:18 571904 ----a-w- C:\windows\SysWow64\oleaut32.dll
2014-10-14 02:16:37 155064 ----a-w- C:\windows\System32\drivers\ksecpkg.sys
2014-10-14 02:13:06 683520 ----a-w- C:\windows\System32\termsrv.dll
2014-10-14 02:13:00 3241984 ----a-w- C:\windows\System32\msi.dll
2014-10-14 02:12:57 1460736 ----a-w- C:\windows\System32\lsasrv.dll
2014-10-14 02:09:31 146432 ----a-w- C:\windows\System32\msaudite.dll
2014-10-14 02:07:31 681984 ----a-w- C:\windows\System32\adtschema.dll
2014-10-14 01:50:47 22016 ----a-w- C:\windows\SysWow64\secur32.dll
2014-10-14 01:50:41 2363904 ----a-w- C:\windows\SysWow64\msi.dll
2014-10-14 01:49:38 96768 ----a-w- C:\windows\SysWow64\sspicli.dll
2014-10-14 01:47:30 146432 ----a-w- C:\windows\SysWow64\msaudite.dll
2014-10-14 01:46:02 681984 ----a-w- C:\windows\SysWow64\adtschema.dll
2014-10-10 00:57:42 3198976 ----a-w- C:\windows\System32\win32k.sys
2014-10-03 02:12:23 310272 ----a-w- C:\windows\System32\WsmWmiPl.dll
2014-10-03 02:12:23 2020352 ----a-w- C:\windows\System32\WsmSvc.dll
2014-10-03 02:12:22 346624 ----a-w- C:\windows\System32\WSManMigrationPlugin.dll
2014-10-03 02:12:22 181248 ----a-w- C:\windows\System32\WsmAuto.dll
2014-10-03 02:12:00 500224 ----a-w- C:\windows\System32\AUDIOKSE.dll
2014-10-03 02:11:54 284672 ----a-w- C:\windows\System32\EncDump.dll
2014-10-03 02:11:51 680960 ----a-w- C:\windows\System32\audiosrv.dll
2014-10-03 02:11:51 440832 ----a-w- C:\windows\System32\AudioEng.dll
2014-10-03 02:11:51 296448 ----a-w- C:\windows\System32\AudioSes.dll
2014-10-03 02:11:49 266240 ----a-w- C:\windows\System32\WSManHTTPConfig.exe
2014-10-03 01:45:03 248832 ----a-w- C:\windows\SysWow64\WSManMigrationPlugin.dll
2014-10-03 01:45:03 214016 ----a-w- C:\windows\SysWow64\WsmWmiPl.dll
2014-10-03 01:45:03 145920 ----a-w- C:\windows\SysWow64\WsmAuto.dll
2014-10-03 01:45:03 1177088 ----a-w- C:\windows\SysWow64\WsmSvc.dll
.
============= FINISH: 14:02:37.05 ===============

 

I'm not sure if I was supposed to zip up the attach.txt, but that's what it said when it first popped up, though the instructions on the Prep guide says to only attach it as a text file.

 

Please let me know if I need to provide anything else.
 

Attached Files



BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

  • Malware Response Team
  • 40,759 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:24 PM

Posted 28 December 2014 - 09:34 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

Wait for further instructions.

#3 nasdaq

nasdaq

  • Malware Response Team
  • 40,759 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:24 PM

Posted 03 January 2015 - 10:14 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users