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Dell XP Laptop Running VERY Slow


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22 replies to this topic

#1 EducatedGuess

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Posted 26 December 2014 - 12:45 PM

Hi. I have a Dell Inspiron 1200 Laptop running on XP.  I recently had it reformatted by my regular computer tech.  Within a week it was running very slow, and within two weeks it was totally unusable except in Safe Mode.  It is now running as what I would describe GLACIALLY slow.

 

I have done many of the usual things -- run Malwarebytes, run antivirus, defragged, etc., -- but noting

seems to help.

 

This forum has always given me the greatest help.

 

Thanks in advance for your insights.



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#2 HelpBot

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Posted 31 December 2014 - 12:50 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/561059 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#3 The Pugilist

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Posted 01 January 2015 - 11:40 AM

Hello EducatedGuess,

 

My name is Dave and I'll be helping you with your issues here.  Before we begin, I need you to follow the instructions listed in the post above and provide me with a DDS log.  From there, we will delve further into your problem!  After you generate the log, please refrain from making additional changes to the machine, as this can make repairs very difficult for me. 

 

Thanks, and happy New Year!


//Dave

#4 EducatedGuess

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Posted 01 January 2015 - 11:49 AM

Dave, thanks so very much.  I wanted to let you know I've received your message and am not ignoring you.  I received the new instructions right before my wife and I left town for the New Years holiday.  The computer is still running slow, and I will be back in touch with you by next Monday or Tuesday.  Thank you for your patience.

 

I did run MalwareBytes in Safe Mode and it found two infections, so the computer is running slightly faster.

 

Thank you, and I will be back in touch.

 

Happy New Year!

Scott 



#5 The Pugilist

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Posted 01 January 2015 - 12:08 PM

I wanted to let you know I've received your message and am not ignoring you.

 

Thanks for the heads up! 

 

The holidays are busy for everyone, so take your time, and we'll touch base next week.


//Dave

#6 EducatedGuess

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Posted 07 January 2015 - 10:23 PM

Hi, Dave:  

 

Once again, I apologize for my slowness in getting back to you.  Even though I am an English professor on hiatus till February, it seems it's one thing after another around here.  Finally, today, I'm getting back to you with the requested logs and info.'

 

Please find below the DDS log file you requested.  I also saved the attach.txt file but I don't know how to do zip files.  Is there a way I could email to you as an attachment, or could someone instruct me in how send it as a zip file.  I am, indeed, a bit of a computer idiot.

 

I'll send you a PM also to let you know I'm back in touch.

 

Thanks very much, Dave!

 

mPolicies-Explorer: NoSMConfigurePrograms = dword:1
mPolicies-Explorer: NoRecentDocsNetHood = dword:1
mPolicies-Explorer: MemCheckBoxInRunDlg = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
TCP: NameServer = 10.10.10.1 192.168.1.1
TCP: Interfaces\{47A1AA6B-F2B9-4A0A-AB36-9EF8E82E73D8} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{BD4DB0C0-E4F4-4014-BA53-1CC6EA294BD9} : DHCPNameServer = 10.10.10.1 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL
SecurityProviders: SecurityProviders = schannel.dll, credssp.dll, digest.dll
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\39.0.2171.95\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\74bshdq8.default\
FF - prefs.js: browser.startup.homepage - hxxps://www.yahoo.com/
FF - plugin: c:\progra~1\micros~2\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~2\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\google\update\1.3.25.11\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.30514.0\npctrlui.dll
.
============= SERVICES / DRIVERS ===============
.
R? aswFsBlk;aswFsBlk
R? aswSP;aswSP
R? avast! Antivirus;avast! Antivirus
R? avast! Mail Scanner;avast! Mail Scanner
R? avast! Web Scanner;avast! Web Scanner
R? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86
R? HPSupportSolutionsFrameworkService;HP Support Solutions Framework Service
R? WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0
S? mv61xxmm;mv61xxmm
S? mv64xxmm;mv64xxmm
S? mvxxmm;mvxxmm
S? NanoServiceMain;Panda Protection Service
S? NNSALPC;NNSALPC
S? NNSHTTP;NNSHTTP
S? NNSHTTPS;NNSHTTPS
S? NNSIDS;NNSIDS
S? NNSNAHS;Network Activity Hook Server Service
S? NNSPICC;NNSPICC
S? NNSPIHS;NNSPIHS
S? NNSPOP3;NNSPOP3
S? NNSPROT;NNSPROT
S? NNSPRV;NNSPRV
S? NNSSMTP;NNSSMTP
S? NNSSTRM;NNSSTRM
S? NNSTLSC;NNSTLSC
S? PandaAgent;Panda Devices Agent
S? PSINAflt;PSINAflt
S? PSINFile;PSINFile
S? PSINKNC;PSINKNC
S? PSINProc;PSINProc
S? PSINProt;PSINProt
S? PSINReg;PSINReg
S? PSKMAD;PSKMAD
S? PSUAService;Panda Product Service
.
=============== Created Last 30 ================
.
2015-01-07 06:10:05 5632 ----a-w- c:\windows\system32\ptpusb.dll
2015-01-07 06:09:56 159232 ----a-w- c:\windows\system32\ptpusd.dll
2014-12-31 19:42:02 48736 ----a-w- c:\windows\system32\drivers\PSKMAD.sys
2014-12-31 01:52:22 -------- d-----w- c:\documents and settings\owner\application data\Panda Security
2014-12-31 01:46:00 -------- d-----w- c:\program files\Panda Security
2014-12-31 01:43:01 -------- d-----w- c:\documents and settings\all users\application data\Panda Security
.
==================== Find3M  ====================
.
2014-12-26 20:34:50 114904 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-11-18 18:52:08 73728 ----a-w- c:\windows\system32\javacpl.cpl
2014-11-18 18:52:08 472808 ----a-w- c:\windows\system32\deployJava1.dll
2014-10-13 20:04:32 100496 ----a-w- c:\windows\system32\drivers\PSINReg.sys
2014-10-13 20:04:31 140688 ----a-w- c:\windows\system32\drivers\PSINAflt.sys
2014-10-13 20:04:31 103312 ----a-w- c:\windows\system32\drivers\PSINFile.sys
.
============= FINISH: 19:13:52,43 ===============


#7 The Pugilist

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Posted 08 January 2015 - 05:47 PM

Once again, I apologize for my slowness in getting back to you.  Even though I am an English professor on hiatus till February, it seems it's one thing after another around here.  Finally, today, I'm getting back to you with the requested logs and info.'

No problem!
 
 

Please find below the DDS log file you requested.  I also saved the attach.txt file but I don't know how to do zip files.  Is there a way I could email to you as an attachment, or could someone instruct me in how send it as a zip file.  I am, indeed, a bit of a computer idiot.

A couple things here.  First, the DDS log you provided appears to be truncated.  Please make sure that you copy and paste the entire thing into the next reply (if you're having trouble with this, you can use ctrl-a to select all text in your text editor). 
 
As for the Addition.txt, you can attach this to the thread as is by selecting More Reply Options near the Post button, then attaching the file through the form at the bottom of the window.
 

I'll send you a PM also to let you know I'm back in touch.

Thanks, although this is not necessary given that I am subscribed to our thread here. :)
 
If you have any questions about how to do any of this, don't hesitate to ask!


//Dave

#8 EducatedGuess

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Posted 10 January 2015 - 12:48 AM

Hi, Dave:

 

Sorry if I didn't copy the whole log last time.  To make sure this time, I ran the app again and then pasted it below.  I double-checked and this is the full log file.  I also attached the other file as well.

 

Thanks.  I look forward to your insights when you have a moment.

 

Take Care,

Scott

 

 

 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.6001.18702
Run by Owner at 21:38:30 on 2015-01-09
Microsoft Windows XP Professional  5.1.2600.3.1252.352.1033.18.1271.551 [GMT -8:00]
.
.
============== Running Processes ================
.
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Panda Security\Panda Security Protection\PSANHost.exe
C:\Program Files\Panda Security\Panda Devices Agent\AgentSvc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Panda Security\Panda Security Protection\PSUAService.exe
C:\Program Files\UPHClean\uphclean.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mWinlogon: SFCDisable = dword:-99
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLL
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: MaxRecentDocs = dword:18
mPolicies-Explorer: NoSMConfigurePrograms = dword:1
mPolicies-Explorer: NoRecentDocsNetHood = dword:1
mPolicies-Explorer: MemCheckBoxInRunDlg = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
TCP: NameServer = 10.10.10.1 192.168.1.1
TCP: Interfaces\{47A1AA6B-F2B9-4A0A-AB36-9EF8E82E73D8} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{BD4DB0C0-E4F4-4014-BA53-1CC6EA294BD9} : DHCPNameServer = 10.10.10.1 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL
SecurityProviders: SecurityProviders = schannel.dll, credssp.dll, digest.dll
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\39.0.2171.95\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\74bshdq8.default\
FF - prefs.js: browser.startup.homepage - hxxps://www.yahoo.com/
FF - plugin: c:\progra~1\micros~2\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~2\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\google\update\1.3.25.11\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.30514.0\npctrlui.dll
.
============= SERVICES / DRIVERS ===============
.
R0 mv61xxmm;mv61xxmm;c:\windows\system32\drivers\mv61xxmm.sys [2011-8-14 13616]
R0 mv64xxmm;mv64xxmm;c:\windows\system32\drivers\mv64xxmm.sys [2011-8-14 5632]
R0 mvxxmm;mvxxmm;c:\windows\system32\drivers\mvxxmm.sys [2011-8-14 13616]
R1 NNSALPC;NNSAlpc;c:\windows\system32\drivers\NNSAlpc.sys [2014-6-4 88992]
R1 NNSHTTP;NNSHttp;c:\windows\system32\drivers\NNSHttp.sys [2014-6-18 166816]
R1 NNSHTTPS;NNSHttps;c:\windows\system32\drivers\NNSHttps.sys [2014-6-4 110624]
R1 NNSIDS;NNSids;c:\windows\system32\drivers\NNSIds.sys [2014-6-4 125216]
R1 NNSPICC;NNSPicc;c:\windows\system32\drivers\NNSpicc.sys [2014-6-4 96160]
R1 NNSPIHS;NNSPihs;c:\windows\system32\drivers\NNSpihs.sys [2014-6-4 52384]
R1 NNSPOP3;NNSPop3;c:\windows\system32\drivers\NNSPop3.sys [2014-6-4 121888]
R1 NNSPROT;NNSProt;c:\windows\system32\drivers\NNSProt.sys [2014-6-4 288032]
R1 NNSPRV;NNSPrv;c:\windows\system32\drivers\NNSPrv.sys [2014-6-4 208800]
R1 NNSSMTP;NNSSmtp;c:\windows\system32\drivers\NNSSmtp.sys [2014-6-4 109856]
R1 NNSSTRM;NNSStrm;c:\windows\system32\drivers\NNSStrm.sys [2014-6-4 244000]
R1 NNSTLSC;NNSTlsc;c:\windows\system32\drivers\NNStlsc.sys [2014-6-4 96928]
R1 PSINKNC;PSINKnc;c:\windows\system32\drivers\PSINKNC.sys [2014-10-2 172432]
R2 NanoServiceMain;Panda Protection Service;c:\program files\panda security\panda security protection\PSANHost.exe [2014-10-13 142072]
R2 PandaAgent;Panda Devices Agent;c:\program files\panda security\panda devices agent\AgentSvc.exe [2014-10-9 66808]
R2 PSINAflt;PSINAflt;c:\windows\system32\drivers\PSINAflt.sys [2014-10-13 140688]
R2 PSINFile;PSINFile;c:\windows\system32\drivers\PSINFile.sys [2014-10-13 103312]
R2 PSINProc;PSINProc;c:\windows\system32\drivers\PSINProc.sys [2014-10-2 114704]
R2 PSINProt;PSINProt;c:\windows\system32\drivers\PSINProt.sys [2014-10-2 124944]
R2 PSINReg;PSINReg;c:\windows\system32\drivers\PSINReg.sys [2014-10-13 100496]
R2 PSUAService;Panda Product Service;c:\program files\panda security\panda security protection\PSUAService.exe [2014-10-16 38136]
R3 NNSNAHS;Network Activity Hook Server Service;c:\windows\system32\drivers\NNSNAHS.sys [2014-1-16 46464]
R3 PSKMAD;PSKMAD;c:\windows\system32\drivers\PSKMAD.sys [2014-12-31 48736]
S1 aswSP;aswSP; [x]
S2 aswFsBlk;aswFsBlk; [x]
S2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2014-11-17 40384]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 HPSupportSolutionsFrameworkService;HP Support Solutions Framework Service;c:\program files\hp\common\HPSupportSolutionsFrameworkService.exe [2014-9-15 89352]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2014-11-17 40384]
S3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2014-11-17 40384]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-7-19 754856]
.
=============== Created Last 30 ================
.
2015-01-07 06:10:05 5632 ----a-w- c:\windows\system32\ptpusb.dll
2015-01-07 06:09:56 159232 ----a-w- c:\windows\system32\ptpusd.dll
2014-12-31 19:42:02 48736 ----a-w- c:\windows\system32\drivers\PSKMAD.sys
2014-12-31 01:52:22 -------- d-----w- c:\documents and settings\owner\application data\Panda Security
2014-12-31 01:46:00 -------- d-----w- c:\program files\Panda Security
2014-12-31 01:43:01 -------- d-----w- c:\documents and settings\all users\application data\Panda Security
.
==================== Find3M  ====================
.
2014-12-26 20:34:50 114904 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-11-18 18:52:08 73728 ----a-w- c:\windows\system32\javacpl.cpl
2014-11-18 18:52:08 472808 ----a-w- c:\windows\system32\deployJava1.dll
2014-10-13 20:04:32 100496 ----a-w- c:\windows\system32\drivers\PSINReg.sys
2014-10-13 20:04:31 140688 ----a-w- c:\windows\system32\drivers\PSINAflt.sys
2014-10-13 20:04:31 103312 ----a-w- c:\windows\system32\drivers\PSINFile.sys
.
============= FINISH: 21:43:17,64 ===============
 

Attached Files



#9 The Pugilist

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Posted 11 January 2015 - 10:32 AM

Scott,
 
Thanks for re-uploading the complete log files.  After reviewing the logs you've provided, they appear to be free of malicious software (malware).  Malware is not the only source of slowness however.  For this reason, I would like to examine the state of your computer's hard drive to see if it is functioning properly.
 
Please download gsmartcontrol and save it to your Desktop.

  • Extract gsmartcontrol-0.8.7-win32.zip to a folder, double-click on gsmartcontrol.exe
  • A list of hard drives will appear, for each drive in the list, please do the following:
    • Double-click on the hard drive to see detailed Device Information
    • Click on Save As at the bottom of the Device Information window
    • Save the file to your desktop.
  • Attach all of the saved files to your next reply.

//Dave

#10 EducatedGuess

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Posted 13 January 2015 - 01:46 AM

 

Scott,
 
Thanks for re-uploading the complete log files.  After reviewing the logs you've provided, they appear to be free of malicious software (malware).  Malware is not the only source of slowness however.  For this reason, I would like to examine the state of your computer's hard drive to see if it is functioning properly.
 
Please download gsmartcontrol and save it to your Desktop.

  • Extract gsmartcontrol-0.8.7-win32.zip to a folder, double-click on gsmartcontrol.exe
  • A list of hard drives will appear, for each drive in the list, please do the following:
    • Double-click on the hard drive to see detailed Device Information
    • Click on Save As at the bottom of the Device Information window
    • Save the file to your desktop.
  • Attach all of the saved files to your next reply.

Dave, excuse me, but I'm a bit of an idiot on computers, especially when it comes to zip files.

 

I downloaded the gsmartcontrol as you said, but when it lists all the files I don't see anything that says gsmartcontrol.exe

 

At the very top of the page it says : WinRAR (evaluation copy).  Is it possible I need to download another version of WinZip from somewhere to run this application?  If so, could you possibly post a link here and explain what I do next.  I'm stuck.

 

Thanks,

Scott

 



#11 EducatedGuess

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Posted 13 January 2015 - 01:55 AM

Okay, Dave, as instructed I've saved the HD info and attached it to this post.  There's only one drive in this laptop.

 

If it's bad, please let me know specifically which kind of drive I need to replace it with.  I know it's an old style drive that is not much available anymore, but I always end up ordering the right kind, then have to return it, etc.

 

Thanks Very Much!

Scott

 

P.S. Let me know if there's anything else you need me to do at this point, and thanks again for all your help.  Very much appreciate it.  



#12 The Pugilist

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Posted 14 January 2015 - 07:05 AM

Scott,

 

Glad you were able to figure it out! :)

 

Dave, excuse me, but I'm a bit of an idiot on computers, especially when it comes to zip files.

 

There is no reason to excuse yourself or call yourself an idiot, we all have our strengths and weaknesses.

 

As for the log file, it would appear that it did get attached.  Could you try re-posting it?


//Dave

#13 EducatedGuess

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Posted 14 January 2015 - 03:31 PM

Scott,

 

Glad you were able to figure it out! :)

 

Dave, excuse me, but I'm a bit of an idiot on computers, especially when it comes to zip files.

 

There is no reason to excuse yourself or call yourself an idiot, we all have our strengths and weaknesses.

 

As for the log file, it would appear that it did get attached.  Could you try re-posting it?

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#14 EducatedGuess

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Posted 14 January 2015 - 03:32 PM

Dave, I triple-checked it this time, and I see it is now shown as attached in the pane about this message.  It begins with "WDC....

 

Thanks Very Much,
Scott



#15 The Pugilist

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Posted 15 January 2015 - 09:15 AM

Dave, I triple-checked it this time, and I see it is now shown as attached in the pane about this message.  It begins with "WDC....

 

Got it this time, thanks! :thumbup2:

 

 

Unfortunately however, the logs you provided confirmed my suspicion that the hard drive in your computer is failing.  Given the apparent age of the computer (and the age of the hard drive, this is not all together uncommon).  At this time, given that the computer is still running, it is safe to assume that all of your data is accessible, although as the hard drive deteriorates this may change.  As such, I would advise that you back up any critical data as soon as possible.  You may choose to copy your files to an external hard drive or thumb drive or employ a cloud-based solution such as Google Docs, Carbonite, or Dropbox (to name a few). 

 

Once your data is backed up, it is then time to consider what we can do to mitigate this issue.  Your hard drive is attached to your laptop with an old-style connector (known as ATA).  Hard drives of this style are still available, but are relatively expensive.  Your hard drive is 80GB in size, and a replacement would cost around $80.  With the newer style of hard drive, that same $80 buys you a 1TB (1000GB) Hard Drive. 

 

Your computer is also running Windows XP which is no longer supported by Microsoft and some other software vendors. 

 

The point I'm trying to make is this:  While it is possible to repair your computer, I do not believe it to be a good use of your money.  Despite the fact that a replacement hard drive is still available, you will be spending ~$100 on repairs (assuming you can do the labor yourself).  What you will be left with is a machine that is still rather slow and out of date. 

 

At this point, I would strongly consider investing in some new hardware.  While it will be a larger up-front investment, I think you will likely be more satisfied with your machine in the long run.

 

Let me know what you would like to do.  If you decide that you want to repair the machine, I can  help advise you as to what parts you might need.  If not, I can also help make some recommendations on new machines.


//Dave




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