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BitDefender: Not able to remove Heur.Bu8 Please help


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#1 Rheim

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Posted 26 December 2014 - 09:08 AM

Good day and happy holidays,
 
After scanning my PC with BitDefender with a deepscan option (and currently malwarebytes), the system detected something named Gen:Application.Heur.Bu8@mCWWpPhk but was unable to remove it no matter how hard it tried.
 
I'm having an increasingly bad time with this adware item that I've done some searching for information about and the concensus seems to be that this is a very high risk malware item that I should get rid of immediately. After trying to remove this thing following guides, and always being too timid to touch registry items on my own, I've decided to ask if there are any options to removing this malicious software first before doing something even more stupid than whatever I've done to get infected with this.
 
Please help and thank you very much in advance.
 
Sincerely,
Henry

Edited by Queen-Evie, 26 December 2014 - 10:12 AM.
moved from Windows 7 to the appropriate forum.


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#2 Rheim

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Posted 26 December 2014 - 10:05 AM

Hi guys,

 

This issue has been resolved,  friend of mine that is way more computer savvy finally got a hold of me and was able to come in person to troubleshoot. It's now (fingers crossed) gone.

 

Thank you very much and sorry if this has wasted time your time.

 

HAPPY HOLIDAYS bleepingcomputer!



#3 quietman7

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Posted 26 December 2014 - 10:18 AM

Glad to hear the issue has been resolved.

Happy Holidays to you as well.
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