Hi can anyone help me , my sister brought my nephew a laptop/note book thing for Christmas off a catalogue. He opened it, tried to turn it on, blue lights came on as normal but just a black screen.. this is first time any one has messed with the laptop, thinking its a brand new laptop my sister never thought to test it first and just wrapped it up for Christmas
I have searched all over the web for a solution but they all say to take out the battery which you can not on this certain laptop, but there is a button you have to push in on the underneath with a pin that resets the battery. So i have tried all the solutions found on the web but used this method instead of actually taking out the battery.
The poor lad only asked for something for Christmas to help with his school work and now only has a printer and no laptop.
The Catalogue will not let it be returned as it has been over 28 days and only other step is to send it off to Acer to see if they can fix it but they are not open for a few days now and its so upsetting to see him without a present for Christmas.
It is a Aspire V5 - 132P touch screen PLEASE HELP