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trackid malware


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4 replies to this topic

#1 cpernick

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Posted 25 December 2014 - 11:46 AM

Hello, I seem to have the trackid malware in my Chrome browser. I saw in another thread a method to attempt to remove. I have run the Adlice remover program and have the following log information, but am unsure how to proceed. Thanks for your help.  C

 

RogueKiller V10.1.1.0 (x64) [Dec 23 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Craig [Administrator]
Mode : Scan -- Date : 12/25/2014  11:33:11

¤¤¤ Processes : 1 ¤¤¤
[PUP] (SVC) vToolbarUpdater18.1.9 -- C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe[7] -> Stopped

¤¤¤ Registry : 16 ¤¤¤
[PUP] (X64) HKEY_CLASSES_ROOT\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -> Found
[PUP] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -> Found
[PUP] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233} -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vToolbarUpdater18.1.9 (C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe) -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\vToolbarUpdater18.1.9 (C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe) -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\BackupStack (C:\Program Files (x86)\MyPC Backup\BackupStack.exe) -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\CltMngSvc (C:\PROGRA~2\SearchProtect\Main\bin\CltMngSvc.exe) -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\vToolbarUpdater17.3.0 (C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\ToolbarUpdater.exe) -> Found
[PUM.SearchPage] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.bing.com/search?q={searchTerms}&FORM=AVASDF&PC=AV01  -> Found
[PUM.SearchPage] (X64) HKEY_USERS\S-1-5-21-2942724973-3254444484-952029406-1000\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.bing.com/search?q={searchTerms}&FORM=AVASDF&PC=AV01  -> Found
[PUM.SearchPage] (X86) HKEY_USERS\S-1-5-21-2942724973-3254444484-952029406-1000\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.bing.com/search?q={searchTerms}&FORM=AVASDF&PC=AV01  -> Found
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> Found
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> Found
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> Found
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> Found

¤¤¤ Tasks : 2 ¤¤¤
[Suspicious.Path] 0814tbUpdateInfo.job -- C:\ProgramData\Avg_Update_0814tb\0814tb_{E561D48D-BAC1-4496-84DA-914F6E358C3D}.exe ( /SETINFO /CMPID=0814tb /INFORETRY=3) -> Found
[Suspicious.Path] \Microsoft\Windows\Media Center\PeriodicScanRetry -- %windir%\ehome\MCUpdate.exe (-pscn 0) -> Found

¤¤¤ Files : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 1 (Driver: Loaded) ¤¤¤
[IAT:Inl] (firefox.exe) SHELL32.dll - ShellExecuteExW : C:\Program Files (x86)\Citrix\ICA Client\ShellHook.dll @ 0x72f817e0 (jmp 0x976e20a|jmp 0xfffffffff3fc17e0)

¤¤¤ Web browsers : 1 ¤¤¤
[PUM.HomePage][FIREFX:Config] 3vyowh7g.default-1408416464969 : user_pref("browser.startup.homepage", "https://snt150.mail.live.com/?tid=cm77toxS2C5BGaIAAhWtfhyg2&fid=flinbox|http://www.usatoday.com/"); -> Found

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: SAMSUNG HM321HI +++++
--- User ---
[MBR] 55d98d5d8525e9e4c18aadbd12e9637d
[BSP] d9e4132ffce09e1a55d9756920144fa6 : Kiwi MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 20480 MB
1 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 41945088 | Size: 100 MB
2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 42149888 | Size: 114688 MB
3 - [XXXXXX] EXTEN-LBA (0xf) [VISIBLE] Offset (sectors): 277030912 | Size: 169975 MB
User = LL1 ... OK
User = LL2 ... OK
 



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#2 shelf life

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Posted 27 December 2014 - 02:47 PM

hi,

 

If you still need help you can do this:

 

1) Please download adwcleaner and save to your desktop.
 
    Right-click on adwcleaner.exe and select Run as Administrator to launch the application.
    Now click on the Scan tab >> once the scan is complete click on the Clean tab and follow the prompts.
    Allow the system to reboot. You will then be presented with the report at restart. Copy & Paste this report on your next reply.
 
    http://www.bleepingcomputer.com/download/adwcleaner/
 
    Note: The log can also be located at C: >> AdwCleaner >> AdwCleaner[S0].txt

 

 

2) get a copy of FRST and post its log.

 

Please download Farbar Recovery Scan Tool and save it to your Desktop.
 
http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
    Right-click FRST then click "Run as administrator" (XP users: click run after receipt of Windows Security Warning - Open File).
    When the tool opens click Yes to disclaimer.
    Press the Scan button.
    When finished, it will produce a log called FRST.txt in the same directory the tool was run from.
    Please copy and paste the log in your next reply.
 
The first time the tool is run it generates another log (Addition.txt - also located in the same directory the tool was run from). Please also paste that, along with the FRST.txt into your next reply.

 

We will go from there.


How Can I Reduce My Risk to Malware?


#3 cpernick

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Posted 27 December 2014 - 04:06 PM

hi, here is the log from the adwcleaner. The track id problem still exists. Thanks. Craig

 

# AdwCleaner v4.106 - Report created 27/12/2014 at 15:52:36
# Updated 21/12/2014 by Xplode
# Database : 2014-12-21.4 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Craig - CRAIG-PC
# Running from : C:\Users\Craig\Downloads\adwcleaner_4.106.exe
# Option : Clean
 
***** [ Services ] *****
 
[#] Service Deleted : vToolbarUpdater18.1.9
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\apn
Folder Deleted : C:\ProgramData\AVG Secure Search
Folder Deleted : C:\Program Files (x86)\AVG Secure Search
Folder Deleted : C:\Program Files (x86)\MyPC Backup
Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Deleted : C:\Users\Craig\AppData\Local\Temp\apn
Folder Deleted : C:\Users\Craig\AppData\Local\AVG Secure Search
Folder Deleted : C:\Users\Craig\AppData\LocalLow\AVG Secure Search
Folder Deleted : C:\Users\Craig\AppData\Local\Google\Chrome\User Data\Default\Extensions\eofcbnmajmjmplflapaojjnihcjkigck
Folder Deleted : C:\Users\Craig\AppData\Local\Google\Chrome\User Data\Default\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl
File Deleted : C:\Users\Craig\AppData\Roaming\Mozilla\Firefox\Profiles\3vyowh7g.default-1408416464969\searchplugins\ask-search.xml
File Deleted : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\avg-secure-search.xml
File Deleted : C:\Users\Craig\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.olark.com_0.localstorage-journal
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\eofcbnmajmjmplflapaojjnihcjkigck
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI.1
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj.1
Key Deleted : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\S
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{94496571-6AC5-4836-82D5-D46260C44B17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{BC9FD17D-30F6-4464-9E53-596A90AFF023}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC5AD34C-6F10-4CB3-B74A-C2DD4D5060A3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{13ABD093-D46F-40DF-A608-47E162EC799D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{8DCB7100-DF86-4384-8842-8FA844297B3F}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\AVG Secure Search
Key Deleted : HKCU\Software\WEDLMNGR
Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKLM\SOFTWARE\AVG Secure Search
Key Deleted : HKLM\SOFTWARE\AVG Security Toolbar
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\isearch.avg.com
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16866
 
 
-\\ Mozilla Firefox v34.0.5 (x86 en-US)
 
 
-\\ Google Chrome v39.0.2171.95
 
 
*************************
 
AdwCleaner[R0].txt - [9620 octets] - [27/12/2014 15:49:10]
AdwCleaner[S0].txt - [9154 octets] - [27/12/2014 15:52:36]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [9214 octets] ##########
 


#4 shelf life

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Posted 27 December 2014 - 08:25 PM

Ok, and the FRST log?


How Can I Reduce My Risk to Malware?


#5 shelf life

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Posted 04 January 2015 - 10:07 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

How Can I Reduce My Risk to Malware?





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