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Windows 7 BSOD Help Please


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#1 Jigsaw222

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Posted 23 December 2014 - 12:03 PM

Hello, my computer is brand new. Intel i7 4820k cpu @ 3.70ghz 16gb RAM, dx 11, amd raedon r9 200 series video card with driver version 13.251.0.0 6/12/13

 

I've tried updating video card, resulted in more BSOD errors more frequently. So I'm assuming it's a driver error of some sort, but I've tried so much and can't find a solution. The 1 thing I haven't attempted is a fully clean install and I'm hoping to avoid that but if that's the issue I will do that.

 

Any help is greatly appreciated, the files are complicated so requires a lot of tech savvy abilities.

 

I just got this computer less than a month ago. It costed about 2 grand. If any more info is needed will edit the updates into this post. Thank you for your help and time.

 

Including the xml system data file, but the .dmp file is restricted from being uploaded to the site. If you need the .dmp file I can send it through other means.

 

edit: 15 or so out of 20 times it was while windowed fullscreen video game applications were running idol.

Attached Files


Edited by Jigsaw222, 23 December 2014 - 01:46 PM.


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#2 hamluis

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Posted 23 December 2014 - 02:23 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Jigsaw222

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Posted 23 December 2014 - 06:32 PM

Thank you for your reply, I remember you've helped me in the past.
 
http://speccy.piriform.com/results/2IjEeCrSP1LP1uUv0a1V5fx
 
There's the snapshot.
 
Attatched and labelled as Result is the MiniToolBox notepad file.  Mod Edit:  Pasted data into post - Hamluis.
 
MiniToolBox by Farbar  Version: 30-11-2014
Ran by Stellar (administrator) on 23-12-2014 at 15:22:36
Running from "C:\Users\Stellar\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (12/23/2014 08:14:50 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Error: (12/23/2014 08:14:50 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

 

Error: (12/22/2014 11:59:31 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Error: (12/22/2014 11:59:31 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

 

Error: (12/22/2014 08:05:48 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Error: (12/22/2014 08:05:48 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

 

Error: (12/21/2014 11:10:30 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Error: (12/21/2014 11:10:30 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

 

Error: (12/21/2014 06:23:08 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Error: (12/21/2014 06:23:08 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

System errors:
=============
Error: (12/23/2014 08:10:32 AM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff8800f14aa06, 0xfffff8800539a690, 0x0000000000000000)C:\Windows\MEMORY.DMP122314-13244-01

 

Error: (12/23/2014 08:10:30 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:08:57 AM on ‎23/‎12/‎2014 was unexpected.

 

Error: (12/17/2014 07:45:06 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
 

Error: (12/13/2014 08:53:11 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 

Error: (12/13/2014 08:26:00 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 

Error: (12/13/2014 08:05:12 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume E:.
 

Error: (12/13/2014 08:04:25 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053
 

Error: (12/13/2014 08:04:25 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Browser service.
 

Error: (12/13/2014 08:03:55 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053
 

Error: (12/13/2014 08:03:55 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Browser service.

Microsoft Office Sessions:
=========================
Error: (12/23/2014 08:14:50 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 

Error: (12/23/2014 08:14:50 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 

Error: (12/22/2014 11:59:31 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 

Error: (12/22/2014 11:59:31 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 

Error: (12/22/2014 08:05:48 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 

Error: (12/22/2014 08:05:48 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 

Error: (12/21/2014 11:10:30 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 

Error: (12/21/2014 11:10:30 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 

Error: (12/21/2014 06:23:08 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 

Error: (12/21/2014 06:23:08 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
=========================== Installed Programs ============================
3DMark (HKLM\...\{1635B0FA-56FB-4D07-AB2E-10712E62B57C}) (Version: 1.4.780.0 - Futuremark)
3DMark (HKLM-x32\...\{33f8bc21-1d62-455b-8038-c8296d01ec48}) (Version: 1.4.780.0 - Futuremark)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.235 - Adobe Systems Incorporated)
AMD Wireless Display v3.0 (Version: 1.0.0.15 - Advanced Micro Devices, Inc.) Hidden
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ASUS GPU Tweak (HKLM-x32\...\InstallShield_{532F6E8A-AF97-41C3-915F-39F718EC07D1}) (Version: 2.5.2.3 - ASUSTek COMPUTER INC.)
ASUS GPU Tweak (x32 Version: 2.5.2.3 - ASUSTek COMPUTER INC.) Hidden
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.0.2208 - AVAST Software)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BurnInTest v8.0 Pro (HKLM\...\BurnInTest_is1) (Version: 8.0.1025.0 - Passmark Software)
Curse Client (HKCU\...\101a9f93b8f0bb6f) (Version: 5.1.1.820 - Curse)
Far Cry 4 (HKLM-x32\...\Far Cry 4_R.G. Mechanics_is1) (Version:  - R.G. Mechanics, spider91)
Futuremark SystemInfo (HKLM-x32\...\{E114E635-F06E-43B4-A800-74A22536B1B0}) (Version: 4.30.472.0 - Futuremark)
Geometry Wars 3 Dimensions (HKLM-x32\...\Geometry Wars 3 Dimensions_is1) (Version:  - )
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
Intel® Network Connections 18.1.59.0 (HKLM\...\PROSetDX) (Version: 18.1.59.0 - Intel)
Intel® Network Connections 18.1.59.0 (Version: 18.1.59.0 - Intel) Hidden
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010 Redistributable - x64 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 Redistributable - x86 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Mozilla Firefox 34.0 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 34.0 (x86 en-GB)) (Version: 34.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 33.1.1 - Mozilla)
PowerISO (HKLM-x32\...\PowerISO) (Version: 5.8 - Power Software Ltd)
Skype™ 6.22 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.22.107 - Skype Technologies S.A.)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.36244 - TeamViewer)
VC_CRT_x64 (Version: 1.02.0000 - Intel Corporation) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)
Vuze Leap 1.1 (HKCU\...\{a9a27088-7578-499d-ad2b-67ba95a4def4}) (Version: 1.1 - Azureus Software, Inc.)
WinRAR 4.00 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.00.0 - win.rar GmbH)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
 

========================= Memory info: ===================================
Percentage of memory in use: 15%
Total physical RAM: 16324.36 MB
Available physical RAM: 13837.09 MB
Total Pagefile: 32646.91 MB
Available Pagefile: 29885.55 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.85 MB
 

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:1862.79 GB) (Free:1692.54 GB) NTFS
 

========================= Users: ========================================
User accounts for \\STELLAR-PC
Administrator            Guest                    Stellar                 

**** End of log ****


Edited by hamluis, 24 December 2014 - 11:25 AM.


#4 hamluis

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Posted 24 December 2014 - 11:58 AM

Error: (12/13/2014 08:53:11 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

 

Error: (12/13/2014 08:26:00 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

 

Error: (12/13/2014 08:05:12 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume E:.

 

Above errors, IMO, indicate a hard drive problem.  A "corrupt file system" is a routine result of hard drive problems.

 

I see that the Windows install date is last month...did you do a clean install?  Is there a valid license for Win  7 Ultimate?  Looks very strange for a hard drive that seems new...to throw controller/file system errors with minimal install/use time.

 

Are you overclocking the system?

 

Louis



#5 Jigsaw222

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Posted 24 December 2014 - 12:24 PM

Interesting, well at least I'm closer to solving my problem for now and have a direction to go in. I just bought the entire system as a whole last month and had the computer built for me, and everything installed. Since being in my possesion though I had installed a driver from a cd, and some off of the website, and then the bluescreens occured far more often. Uninstalled those drivers and for some reason the CD's driver was still installed, and few bluescreens happened since then which are the ones I posted here. Not overclocking the system for sure. But if you say it's a harddrive issue then maybe it's been nothing to do with the drivers and that was all pure luck.

 

Ran chkdsk, came out with no errors I could see, then ended without bringing anything up afterwards, assuming that went okay.

 

I will try a clean install, read some online that the description of file system structure being corrupt can be fixed by reinstalling the OS. I will be doing that on the weekend and post back here if there's success or not.

 

Or maybe the harddrive is in some strange format, read online that can be the issue as well.

 

Thank you!



#6 hamluis

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Posted 24 December 2014 - 04:04 PM

Well...before I even considered a clean install...I would run an appropriate diagnostic on the hard drive.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

The long test, please.

 

FWIW, Info Only:  http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows+Operating+System&ProdVer=5.2&EvtID=55&EvtSrc=ntfs&LCID=1033

 

Louis






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