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Randomly getting BSODs at startup


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#1 The Punisher

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Posted 23 December 2014 - 10:04 AM

Hello all,

 

Since yesterday I have been getting a BSOD at startup and it does not always happen. The BSOD stays for a second and then restarts so I cannot copy the error code. 

 

But this time the system started up it says it had a dump file for me and a error log. I cannot make sense of it and would appreciate it if someone would have a look at it. 

 

The laptop is in warranty but I would like to avoid sending it away for weeks just because of a probable software problem.

 

The files are uploaded here: https://www.dropbox.com/sh/4b8bvunlne26mm2/AABZvPSBWl2vzz4UoMZMjaIHa?dl=0

 

Thank you



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#2 bludgard

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Posted 23 December 2014 - 10:26 AM

May be an easy solution:

Uninstall wireless device driver (not software) via Device Manager. Disable Windows automatic update to just notify of updates. Reboot. If Windows shows update for wireless device: Hide this update by right-click > hide.



#3 The Punisher

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Posted 24 December 2014 - 09:17 AM

May be an easy solution:

Uninstall wireless device driver (not software) via Device Manager. Disable Windows automatic update to just notify of updates. Reboot. If Windows shows update for wireless device: Hide this update by right-click > hide.

Thank you.

 

So is the problem because of only the wireless drivers? I don't know why wireless would cause this as I did not update the drivers recently and it was working fine till yesterday 



#4 bludgard

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Posted 24 December 2014 - 10:44 AM

Not sure it is the wireless driver. The .dmp file had athr.sys listed and thought that would be a good place to start.

Do the BSODs occur when coming out of sleep or hibernation? Or do they occur when booted cold?

As far as updating drivers: If Windows is configured to install updates automatically; that would include drivers if not configured otherwise.


Edited by bludgard, 24 December 2014 - 10:45 AM.


#5 The Punisher

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Posted 24 December 2014 - 02:34 PM

Not sure it is the wireless driver. The .dmp file had athr.sys listed and thought that would be a good place to start.

Do the BSODs occur when coming out of sleep or hibernation? Or do they occur when booted cold?

As far as updating drivers: If Windows is configured to install updates automatically; that would include drivers if not configured otherwise.

Thank you, Ill give it a try






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