Hello, I'm Vicki, this is my first post here. I have Windows 7 Professional, service pack 1 & I'm hoping someone has suggestion of what I can do to resolve this problem as I'm not making any headway myself.
When I start the computer all seems normal until it reaches the microsoft 'windows is starting' splash screen, then a message in largeish white writing runs across the screen that says something about 2 of 17,245 updates. I can't read the whole thing as it flashes by so quickly, pause doesn't work. Then the computer says 'preparing to configure widows 35%, then shuts down, same again but now says 'configuring windows updates 35%', then restarts again. Next comes 'failure configuring windows updates', next 'reverting to ....?" then finally the computer starts & seems to work normally. BUT it is not as it is going far slower than usual & is chewing through my data allowance at an alarming rate. I have satelite internet connection with 10gig plan usually use 3, this month 8.5 already!.
I check the windows update in control panel which tells me "Most recent check for updates:Never", "Updates were installed:Never" I view update history & it is empty, I view installed updates & there is a list, nothing there will respond to uninstall. I ask to check for updates, "Windows could not search for new updates" Error code 80073712, get help with this error just tells me to 'check the spelling'!
I've read microsft help & troubleshooting, downloaded, installed & run all sorts of 'fixes' & tools, all to no avail. I phoned Microsoft tech support, we restored to an earlier date, twice, no change to outcome, advice uninstall Win 7 pro & install Win 8.1... I won't be doing that!
Can anyone help please?