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Computer is slow and full of junk


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#1 evanwishcoil

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Posted 22 December 2014 - 05:59 PM

hi, this post is for someone other than myself. they have an HP pavilion 23 all in once PC 

it was super fast when they first got it. now it runs more slower.

where should i start to start repairing it?

(i used this forum for my computer and its worked WONDERS )


Edited by hamluis, 24 December 2014 - 07:35 AM.
Moved from Win 8 to Am I Infected - Hamluis.


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#2 Aura

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Posted 22 December 2014 - 06:01 PM

Hi evanwishcoil :)

A good start to address this issue would be to list all your programs using MiniToolBox so we can see what is installed and what can be removed.
  • Download MiniToolBox from BleepingComputer.com (linking the website as it have a lot of useful tutorials, programs, etc. to see);
  • Execute it by double-clicking on it;
  • Check the "List Installed Programs" checkbox;
    dE2KOUZ.png
  • Click on the "Go" button;
  • Once the scan is complete, a log will open.
    wRKHMXW.png
  • Copy/paste (select the Notepad, press Ctrl + A then Ctrl + C to copy, and Ctrl + V to paste) the content of the output log in your next reply;

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#3 Askbill49

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Posted 22 December 2014 - 06:52 PM

Another item you should look at is the Start Up programs.  Open Task Manager and go to the Start Up TAB and disable everything on that start up list. Except your anti-virus program.  Restart the compter and see if it runs any faster. 

New compters come with pre-installed protrams called "Crapware" and these programs should be unistalled.  Look at your list of Installed programs and Uninstall the ones you don't need.   I recommend using one of the third party program uninstallers, like REVO Uninstaller or Wise program uninstaller.

These programs will uninstall the left over bits after the normal uninstall is run. (don't reboot until the extra bits are removed).



#4 RobertHD

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Posted 23 December 2014 - 05:51 AM

Do you have a AV Program installed? like AVAST OR EMISOFT


Robert James Crawley Klopp


#5 evanwishcoil

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Posted 23 December 2014 - 06:14 PM

i used a PC decrapifier on the computer a while back and no there arnt av or emisoft on it.  ill run the minitoolbox and see what helps. i posted another thing for my laptop but its windows 7 and i used that tool box and a few other great htings that cleaned up my computer. i wasnt sure if there were specific things for windows 8



#6 evanwishcoil

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Posted 23 December 2014 - 06:26 PM

on the computer in question it is taking forever JUST to get to this page to post the log, each time i click anywehre on a page a new tab pops up and it keeps saying "phishing attack ahead latestflv . com " 


Edited by evanwishcoil, 23 December 2014 - 06:40 PM.


#7 evanwishcoil

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Posted 23 December 2014 - 06:46 PM

that was in googlechrome, in IE im able to log into this instantly

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Barbara (administrator) on 23-12-2014 at 18:33:33
Running from "C:\Users\Barbara\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
AMD APP SDK Runtime (Version: 10.0.938.2 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{069BB058-4ED8-D4FC-CA8D-9B44344E8338}) (Version: 8.0.881.0 - Advanced Micro Devices, Inc.)
AMD VISION Engine Control Center (x32 Version: 2012.1015.1260.21340 - Advanced Micro Devices, Inc.) Hidden
ArcSoft Panorama Maker 6 (HKLM-x32\...\{DABFD34E-BE68-4BC6-9254-5D7A7FF76B99}) (Version: 6.0.8.85 - ArcSoft)
Big Fish: Game Manager (HKLM-x32\...\BFGC) (Version: 3.2.0.6 - )
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2012.1015.1260.21340 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2012.1015.1260.21340 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2012.1015.1260.21340 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2012.1015.1259.21340 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2012.1015.1259.21340 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2012.1015.1259.21340 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2012.1015.1259.21340 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2012.1015.1259.21340 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2012.1015.1259.21340 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2012.1015.1259.21340 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2012.1015.1259.21340 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2012.1015.1260.21340 - Advanced Micro Devices, Inc.) Hidden
Cisco Network Magic (x32 Version: 5.5.09195.0 - Pure Networks) Hidden
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1.5510 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.1.5510 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.1.1916 - CyberLink Corp.)
CyberLink Media Suite 10 (x32 Version: 10.0.1.1916 - CyberLink Corp.) Hidden
CyberLink PhotoDirector (HKLM-x32\...\InstallShield_{4862344A-A39C-4897-ACD4-A1BED5163C5A}) (Version: 2.0.1.3109 - CyberLink Corp.)
CyberLink PhotoDirector (x32 Version: 2.0.1.3109 - CyberLink Corp.) Hidden
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.1.1902 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.1.1902 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.1.1925 - CyberLink Corp.)
CyberLink PowerDirector 10 (x32 Version: 10.0.1.1925 - CyberLink Corp.) Hidden
CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.1.4407 - CyberLink Corp.)
CyberLink PowerDVD (x32 Version: 10.0.1.4407 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.4.5527 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.5.4.5527 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DriverUpdate (HKLM-x32\...\{C85A8187-7E95-429D-9C9C-57C10268B3CF}) (Version: 2.2.38275 - SlimWare Utilities, Inc.)
Energy Star (HKLM\...\{0FA995CC-C849-4755-B14B-5404CC75DC24}) (Version: 1.0.8 - Hewlett-Packard)
Fishdom: Depths of Time Collector's Edition (HKLM-x32\...\BFG-Fishdom - Depths of Time Collectors Edition) (Version:  - )
Flash Player Pro V5.4 (HKLM-x32\...\Flash Player Pro_is1) (Version:  - FlashPlayerPro.com)
Free Download Manager 3.9.4 (HKLM-x32\...\Free Download Manager_is1) (Version:  - FreeDownloadManager.ORG)
Games Manager (HKCU\...\GamesManager) (Version: 1.1.2.744 - Iplay)
Google Chrome (HKCU\...\Google Chrome) (Version: 37.0.2062.124 - Google Inc.)
Google Update Helper (x32 Version: 1.3.23.0 - SaveSense) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: v1.0 - Meridian Audio Ltd)
HP Connected Remote (HKLM-x32\...\{F243A34B-AB7F-4065-B770-B85B767C247C}) (Version: 1.0.1206 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Deskjet 3510 series Basic Device Software (HKLM\...\{7F20F2D1-C425-4432-96BA-EBD0C2181493}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Deskjet 3510 series Help (HKLM-x32\...\{97C1C98D-6AE5-4C71-9B00-EBBD9E014450}) (Version: 28.0.0 - Hewlett Packard)
HP Deskjet 3510 series Product Improvement Study (HKLM\...\{791D3241-C6A4-417F-82E6-00543B6E5012}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Keyboard (HKLM-x32\...\{B40D7926-AE5F-41EA-8AC6-56C0E2F00E9D}) (Version: 1.5.0.7 - Hewlett-Packard)
HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Postscript Converter (Version: 3.1.3591 - Hewlett-Packard) Hidden
HP Registration Service (HKLM\...\{E4D6CCF2-0AAF-4B9C-9DE5-893EDC9B4BAA}) (Version: 1.0.5976.4186 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 12.00.0000 - Hewlett-Packard)
HP Update (HKLM-x32\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
Java 7 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217040FF}) (Version: 7.0.450 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Java™ 7 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217000F0}) (Version: 7.0.0 - Oracle)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MalwareProtection360 (HKCU\...\MalwareProtection360) (Version:  - )
Media Downloader version 1.5 (HKLM-x32\...\Media Downloader_is1) (Version: 1.5 - Media Downloader)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.6120.5004 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Mozilla Firefox 33.1.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 33.1.1 (x86 en-US)) (Version: 33.1.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 33.1.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1108.0727 - Microsoft) Hidden
Network Magic (HKLM-x32\...\Network MagicUninstall) (Version: 5.5.9195.0 - Cisco Systems, Inc.)
Photo Common (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Photo Gallery (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Plants vs. Zombies (HKLM-x32\...\BFG-Plants vs Zombies) (Version:  - )
Pure Networks Platform (x32 Version: 11.2.09195.1 - Pure Networks) Hidden
Ralink RT5390R 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 5.0.2.0 - Ralink)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.31.423.2014 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6675 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.2.8400.28123 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.0.5530 - CyberLink Corp.) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.7.1026 - SUPERAntiSpyware.com)
Video Downloader version 1.5 (HKLM-x32\...\Video Downloader_is1) (Version: 1.5 - Bundlore LTD.)
video-high (HKLM-x32\...\video-high) (Version: 1.34.3.6 - videohq)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.3.0 - WildTangent)
Windows Live Communications Platform (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3503.0728 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Zuma's Revenge (HKLM-x32\...\BFG-Zuma's Revenge) (Version:  - )

**** End of log ****


 



#8 Miguel_92

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Posted 23 December 2014 - 07:12 PM

If any programs do need to be removed i would use CCleaner if you haven't already but do not use the registry cleaner part and maybe a disk defrag could help speed up your machine even more.



#9 hamluis

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Posted 24 December 2014 - 07:35 AM

Moving topic to Am I Infected forum, problems appear to be malware-related.

 

Louis



#10 Guest_LighthouseParty_*

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Posted 24 December 2014 - 07:43 AM

Hello there     :welcome:
 
Welcome to Bleeping Computer, I'm LighthouseParty. Let's run a couple of scans to see what could be causing this.

:step1: Please uninstall some programs

There's currently some programs on your PC that we need to remove, for the time-being at least. Press the Windows + R key on your keyboard and type in appwiz.cpl and press enter. Navigate to each of the following below one-by-one and click uninstall:

  • DriverUpdate
  • Flash Player Pro
  • Java 7 Update 45
  • Java™ 7
  • MalwareProtection360
  • Video Downloade

If any programs listed above aren't in Programs and Features, you can just skip them. Please download JavaRa from here and once opened it, select 'remove JRE' (If that's not there, select remove Java Runtime). Make sure you skip the re-install Java option!

:step2: Please download Malwarebytes Anti-Malware to your desktop

  • Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  • On the dashboard, click update now.
  • After that, click scan now - the scan will now begin.
  • When the scan's completed, select apply actions - make sure the action is quarantine.
  • Restart your computer.

How to get the log.

  • On the dashboard, select the history tab and click application logs.
  • Select the log which has the time and date of when you did the scan.
  • Click copy to clipboard and paste it into your reply.

:step3: Please download Security Check to your desktop

  • Double click SecurityCheck and follow the on-screen instructions.
  • A log should open, called checkup.txt.
  • Please post the contents of it in your next reply.

:step4: Please download Malwarebytes Anti-Rootkit to your desktop

  • Double click it and click ok (Make sure to extract it to your desktop)
  • When it opens, click next and then update.
  • After it's updated, click next and then scan.
  • If malware is detected, select clean, then restart your computer.
  • Open 'MBAR' on your desktop and paste the contens in your reply of the following logs:
  • mbar-log-xx.xx.xx.txt and system-log.txt.

:step5: Non-malware removal steps

Run System File Checker - http://support.microsoft.com/KB/929833
Run Disk Check - http://support.microsoft.com/kb/2641432
Run Disk Cleanup - http://windows.microsoft.com/en-gb/windows/delete-files-using-disk-cleanup

Thanks and good luck!



#11 night455

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Posted 02 January 2015 - 09:55 AM

I ran into a slow laptop before Christmas.. I used all the stated programs, plus AdwCleaner (this forum site actually linked me to it)... That made a huge difference. Also my two cents I used Ultimate defrag... (free version only) because it is more thorough than the one windows uses. Are you using Chrome by Google? Because some malware will take your icon and make you think it is installed, but you go to your Add remove and it isn't there.






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