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Fresh Install kb2984981, kb2965788, kb2861208 failed


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#1 van2489

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Posted 22 December 2014 - 04:07 PM

I set up two brand new computers one Dell and one Toshiba laptop and both computers failed kb2984981, kb2965788 and kb2861208. Is it possible that these updates have been replaced with newer ones? I did factory restore the dell and I still generate these 3 failed updates. Hope to hear from someone! cheers!



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#2 Aura

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Posted 22 December 2014 - 04:15 PM

Hi van2489 :)

May I ask you how the update fail exactly? Does the Windows Update control panel returns an error code? If so, what is it? Or does the updates install, you restart your computer then the installation hangs and it displays "Reverting changes"?

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#3 van2489

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Posted 22 December 2014 - 04:22 PM

I don't recall the exact error code but windows update does not show any new updates to download and those three are stuck as being failed in the view download history. I've ran into other updates that have failed but windows update would redownload them again. I'm thinking other updates may have replaced these because the likely hood of two brand new computers, one Dell and one Toshiba running into this problem is very weird.



#4 Aura

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Posted 22 December 2014 - 04:26 PM

If you go back in the Windows Update control panel and click on Search for updates in the left lane, does Windows finds new Important Updates to install?

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#5 van2489

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Posted 22 December 2014 - 04:29 PM

Nope it's green and posts no new updates. Like I said it's very strange that those same exact updates failed on two completely different computers during first time setups.



#6 Aura

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Posted 22 December 2014 - 04:44 PM

Can you go in the following folder : C:\Windows\SoftwareDistribution\Download\ and let me know if you see any files or folders in it?

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#7 van2489

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Posted 22 December 2014 - 04:51 PM

Won't be able to check that until later tonight but I'll look into that. Can you confirm if you have these updates installed on your computer?



#8 Aura

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Posted 22 December 2014 - 05:08 PM

I have Windows 8.1 installed, but I have few Windows 7 VMs. I'll push one of them to install all the updates and let you know if I can find them.

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#9 van2489

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Posted 22 December 2014 - 05:10 PM

Thanks much! that would be very helpful.



#10 Aura

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Posted 22 December 2014 - 07:36 PM

Alright so I'm back with my results :) I booted up one of my Windows 7 Professional SP1 64-bits VM, and forced it to install every Windows Updates (both Important and Recommended). Rebooted a few times, and made sure that no Updates were found when clicking on Check for updates. Then I looked up the three updates you mentionned in your thread title and none of them were found in my list of installed updates. It looks like they have been either removed or replaced by others updates.

I also found the three download links for these updates on Microsoft website.
KB2984981: http://www.microsoft.com/en-us/download/details.aspx?id=44456
KB2965788: http://www.microsoft.com/en-us/download/details.aspx?id=43267&WT.mc_id=rss_windows_7
KB2861208: http://www.microsoft.com/en-us/download/details.aspx?id=40574

You could try to install them manually, but if they aren't present on my system, I don't know why they would be present on yours. It would be nice if we had another user using a fully updated Windows 7 that could tell us if he have these updates installed or not.

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#11 van2489

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Posted 22 December 2014 - 07:53 PM

I thank you for looking into this, I am basically thinking the same thing that they were either replaced or removed, but yes I would also like to meet someone who may have this similar issue or updates installed.



#12 Aura

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Posted 22 December 2014 - 07:58 PM

No problem, glad that I could be of assistance :) For now I'll sit back and see if anyone else can report in this thread.

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#13 Stosh_m

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Posted 10 January 2015 - 01:57 PM

Same problem with Lenovo fresh install. Win 7 Pro 64

kb2984981 Remote Desktop  8.1 Manual download attempt after initial failure, download not applicable message from MS site.

 

kb2965788 Remote Desktop  8.0 Same as above.

 

kb2861208 .Net Framework 4.5    Manual download and execute. Afterwards, fail error:  not applicable OR blocked by  computer.  Reinstalled  v 4.5.1 .Net, same error afterwards.

 

Appears to be a common problem via internet search.


Edited by Stosh_m, 10 January 2015 - 01:59 PM.


#14 Go The Power

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Posted 11 January 2015 - 04:39 AM

Hello,

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

#15 Union_Thug

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Posted 11 January 2015 - 07:27 AM

kb2984981 Remote Desktop  8.1 Manual download attempt after initial failure, download not applicable message from MS site...

 

KB2984981 has a prerequisite update:  https://support.microsoft.com/kb/2984981/en-us
 

Prerequisites

Before you install this update, you must install the following:
2830477 Update for RemoteApp and Desktop Connections feature is available for Windows

 

 

KB2830477 in turn has a prerequisite update: https://support.microsoft.com/kb/2830477

 

Prerequisites
To apply this update, you must be running Windows 7 SP1. Additionally, the following updates must be installed:

    2574819 An update is available that adds support for DTLS in Windows 7 SP1 and Windows Server 2008 R2 SP1
    2857650 Update that improves the RemoteApp and Desktop Connections features is available for Windows 7***

***KB2857650 is actually installed when you install KB2830477

 

KB2574819: https://support.microsoft.com/kb/2574819

 

A fully patched RDP 8.1 protocol requires the following 7 updates:

 

KB2574819 <<< prerequisite 1

KB2830477 <<< prerequisite 2

KB2592687

KB2857650

KB2923545

KB2984976

KB2994023

 

 

 






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