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Failed windows updates for months "WindowsUpdate_800706F7" "WindowsUpdate_dt000"


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#1 rebecca2015

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Posted 22 December 2014 - 02:03 PM

Hi there,

So Ive just noticed in the past week or so that my windows has been trying to update and has been failing for months and everything I've tried does nothing to fix the situation.  Anyone else ever have this problem? Help!  I also have the "not genuine windows" message popping up when in fact I am running genuine windows.



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#2 Aura

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Posted 22 December 2014 - 02:14 PM

Hi rebecca2015, welcome to BleepingComputer :)

About your "Windows isn't genuine" error message, did you try to manually re-enter the product key yet ? Like shown here:

http://windows.microsoft.com/en-us/windows/help/genuine/product-key#T1=tab01

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#3 rebecca2015

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Posted 22 December 2014 - 02:21 PM

trying to validate now



#4 rebecca2015

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Posted 23 December 2014 - 07:42 AM

still unable to validate windows and I cannot find where to change with windows key...



#5 Aura

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Posted 23 December 2014 - 08:08 AM

The Microsoft article I linked you shows you exactly where to go to change your product keys, you should see the following window if you follow the steps correctly:
3IJGM54.png
Just below the window is the place you have to click on to bring that window up.

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#6 rebecca2015

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Posted 23 December 2014 - 08:13 AM

Ok yes I do get to that window but there is nothing to click that says change product key.

#7 Aura

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Posted 23 December 2014 - 08:18 AM

Can you follow dc3's instructions here on how to take a screenshot using the Snipping Tool, then take a screenshot of where you are supposed to see the Change product key and attach it to your next post please?

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#8 rebecca2015

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Posted 23 December 2014 - 08:39 AM

here it is, let me know if you need to see more

Attached Files



#9 Aura

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Posted 23 December 2014 - 08:43 AM

Alright. Click on the Windows Start Menu and enter cmd in the search box. From there, right-click on the cmd icon and select Run as Administrator. In the command prompt, enter the following command:

slmgr -rearm

Once this is done, restart your computer and let me know if you still get the "Windows isn't genuine" message.

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#10 rebecca2015

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Posted 23 December 2014 - 08:49 AM

I dont have the option to run as administrator...I think I automatically have those privaleges

***nevermind it wont let me do it...How else can I go about running as administrator?


Edited by rebecca2015, 23 December 2014 - 08:50 AM.


#11 Aura

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Posted 23 December 2014 - 08:53 AM

What do you mean by you don't have that option? And also, it won't let you do it? What doesn't work exactly? The command or running the command prompt as Administrator? If so, what error are you getting?

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#12 rebecca2015

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Posted 23 December 2014 - 08:56 AM

when I right click on it, it does not give me an option to run as administrator (mark, paste, select all, scroll and find)



#13 rebecca2015

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Posted 23 December 2014 - 08:57 AM

haha nevermind its early and im stupid...slept depravation from 3 month old...



#14 Aura

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Posted 23 December 2014 - 08:58 AM

Are you using an Administrator account on your Windows right now? Also, go in the C:\Windows\System32\ folder, look for cmd (or cmd.exe if you have file extensions enabled), then right-click on it and select Run as Administrator.

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#15 rebecca2015

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Posted 23 December 2014 - 08:59 AM

done - restarting now






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