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Deleting Old Programs


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19 replies to this topic

#1 brigg

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Posted 22 December 2014 - 01:14 PM

My computer is running slow, and I'm following the pinned "Slow Computer" post in the this forum. I have gone through the Remove as part of the Add/Change Remove process in the Control Panel. I still have a bunch of programs that don't show up there but do in my c:/Programs file location.

 

I have the idea that just deleting them doesn't get rid of all the files. What is the best way to get rid of them?

 

Some exampes are:

Searh-Replace-DB-Masters

Commodo

xerox

GIMP 2

ComPlus Applications

CONEXANT


Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

BC AdBot (Login to Remove)

 


#2 hamluis

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Posted 22 December 2014 - 02:00 PM

Well...first lesson is to realize...that you cannot possibly determine what a file is or is not...as long as you cannot see the file extensions.  So...the first thing to do is to enable Windows to reflect all file extensions and to make system files visible to users.

 

http://www.sevenforums.com/tutorials/10570-file-extensions-hide-show.html , Option One.

 

http://windows.microsoft.com/en-us/windows/show-hidden-files#show-hidden-files=windows-7

 

Once the file extensions and all files are visible...one can still not necessarily just look at a filename and be sure of what it is...but you have a start point.

 

If you care to post the complete filenames (with extensions)...then someone can possibly intelligently tell you whether you need a given file or not.

 

A better idea is to post the following requested data, IMO.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 quietman7

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Posted 22 December 2014 - 03:16 PM

The correct way to remove most programs is from within its program group Uninstall shortcut in Start Menu > All Programs or by using Programs and Features in Vista/Windows 7/8 or Add/Remove Programs in Windows XP, so always check there first. In most cases, using the uninstaller of the software not only removes it more effectively, but it also restores many changed configuration settings. Important! Reboot when done and delete the Program folder if it still exists.

Alternatively, you can use a third-party utility like Revo Uninstaller Free or Portable and follow these instructions for using it. Revo provides a listing of all installed software by installation date and when removing a program, Revo does a more comprehensive job of searching for and removing related registry entries, files and folders.

Keep in mind that not all programs show up in Add/Remove Programs or Programs and Features. Some will have their own uninstaller, which can be found in the program's folder. This is by design as some vendors write installation routines so their program will not be included in the Add/Remove list.

If the program is not listed in Programs and Features (Add/Remove Programs) look for an uninstall icon (shortcut) from within its program group. Click on Start > All Programs (or Program Files), look for the program folder by name and use the program's uninstaller. If it's not there, the next step would be to open Window's Explorer, manually navigate to the program's folder itself, look for an uninstaller file (i.e. uninstall.exe) and double-click on it to run.

The easiest way to do this is to press the WINKEY + R keys on the keyboard or click StartBtn.gif > Run..., and in the Open dialog box, type: %ProgramFiles%
Click OK or press Enter to open C:\Program Files.
Also check for a readme.txt file which may contain removal instructions.

Another removal method if there is no entry in Add/Remove, is to launch (double-click on) the original setup.exe file used for installation. Some vendors use the setup file to offer options to repair, modify or uninstall as a separate choice from installation. Restart the Computer when done and delete the Program folder if it still exists. If the uninstaller fails or does not exist, then search the vendor's web site for removal instructions or contact their Technical Support team.

Thereafter, and only if you were successful in removing the software, reboot the computer and check for any leftover folders and shortcuts which can be manually deleted. Just right-click on it and choose delete. Common locations for leftovers include Program Files, Program Files (x86), Program Data, Users\<username>\AppData\Local, Users\<username>\AppData\Roaming and Start Menu > All Programs.

If there is no entry in Programs and Features (Add/Remove Programs) and no uninstall file in the program's folder, then it most likely is a stand-alone application which can be removed by manually deleting the folder itself (which deletes everything inside it). Again just right-click on it and choose delete. When done...be sure to empty the Recycle Bin.

Removal in this order helps to keep the Windows registry much cleaner.
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#4 brigg

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Posted 22 December 2014 - 04:03 PM

Hi @Moderator.

 

Re "you cannot possibly determine what a file is or is not...as long as you cannot see the file extensions."

I did a Search from My Computer, and refined it to show all files modified in the last week.

It shows the file extensions...and I see much much  more than I thought I'd see.

I can't copy and paste the file names, as far as I can tell and I don't see how I can attach anything.

 

Please know that I am referring to everything downloaded, and for the most part, in my c:\Programs folder.

They may or may not be "installed". Also, be default, everything is downloaded to my "download" folder, so there may be programs there I didn't take action on. I don't know how to tell if I've taken action on them. If I haven't, I supposed I can just delete. If I have, I'd do the add/change/remove.

Still, it's all the stuff remaining I need to get rid of.

 

Below is the results of the MiniTool box.

I noticed that it said I was using 79% of available memory.

I am currently running Avast, Word, with 2 documents open, One Firefox tab/window, and one Notebook doc (to record all the Warning Shockwave Flash....  and   Warning:unresponsive script) and a Stopped Search Results Window.

 

iniToolBox by Farbar  Version: 30-11-2014
Ran by Dell User (administrator) on 22-12-2014 at 14:55:46
Running from "C:\Documents and Settings\Dell User\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/22/2014 08:43:15 AM) (Source: CVHSVC) (User: )
Description: Information only.
The action cannot be completed. Try the action again. If the problem continues, contact Microsoft Product Support.

Error: (12/22/2014 08:43:01 AM) (Source: NativeWrapper) (User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560

Error: (12/22/2014 08:42:47 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 - Update '{C0F0DCDC-99EA-4405-BDAE-CACABD3D2DF0}' could not be installed. Error code 1603. Additional information is available in the log file C:\WINDOWS\TEMP\NDP1.1sp1-KB2833941-X86\NDP1.1sp1-KB2833941-X86-msi.0.log.

Error: (12/22/2014 08:42:34 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source could be found for product Microsoft .NET Framework 1.1.  The Windows installer cannot continue.

Error: (12/22/2014 08:37:21 AM) (Source: Application Error) (User: )
Description: Faulting application psia.exe, version 3.0.0.10004, faulting module unknown, version 0.0.0.0, fault address 0x01ebcdb0.
Processing media-specific event for [psia.exe!ws!]

Error: (12/22/2014 08:33:12 AM) (Source: Application Virtualization Client) (User: )
Description: {tid=AFC}
The Application Virtualization Client cannot open OfficeVirt 9014006104090000

Error: (12/22/2014 08:33:12 AM) (Source: CVHSVC) (User: )
Description: Information only.
The action cannot be completed. Try the action again. If the problem continues, contact Microsoft Product Support.

Error: (12/22/2014 08:33:12 AM) (Source: CVHSVC) (User: )
Description: Information only.
Product registration is corrupted for {90140011-0061-0409-0000-0000000FF1CE}

Error: (12/22/2014 08:33:12 AM) (Source: CVHSVC) (User: )
Description: Information only.
Error: Product {90140011-0061-0409-0000-0000000FF1CE} found in the registry but SoftGrid doesn't know about it, skipping...

Error: (12/22/2014 08:33:12 AM) (Source: CVHSVC) (User: )
Description: Information only.
Product registration is corrupted for {90140011-0061-0409-0000-0000000FF1CE}


System errors:
=============
Error: (12/22/2014 08:48:24 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).

Error: (12/22/2014 08:37:35 AM) (Source: Service Control Manager) (User: )
Description: The Secunia PSI Agent service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/22/2014 08:33:07 AM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service failed to start due to the following error:
%%1053

Error: (12/22/2014 08:33:07 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Apple Mobile Device service to connect.

Error: (12/21/2014 07:00:39 PM) (Source: Service Control Manager) (User: )
Description: The Secunia PSI Agent service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/21/2014 06:55:38 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service failed to start due to the following error:
%%1053

Error: (12/21/2014 06:55:38 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Apple Mobile Device service to connect.

Error: (12/21/2014 02:44:06 PM) (Source: Service Control Manager) (User: )
Description: The Secunia PSI Agent service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/21/2014 02:37:16 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service failed to start due to the following error:
%%1053

Error: (12/21/2014 02:37:15 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Apple Mobile Device service to connect.


Microsoft Office Sessions:
=========================
Error: (12/16/2014 10:17:41 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1051 seconds with 1020 seconds of active time.  This session ended with a crash.

Error: (12/21/2013 09:34:49 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 12 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (12/21/2013 09:34:09 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 27496 seconds with 6240 seconds of active time.  This session ended with a crash.

Error: (10/28/2013 01:41:52 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 9154 seconds with 1260 seconds of active time.  This session ended with a crash.

Error: (10/22/2013 11:01:04 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 39896 seconds with 2340 seconds of active time.  This session ended with a crash.

Error: (05/13/2013 05:19:44 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 154801 seconds with 8400 seconds of active time.  This session ended with a crash.

Error: (04/22/2013 08:43:26 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 36125 seconds with 2820 seconds of active time.  This session ended with a crash.

Error: (03/11/2013 11:13:37 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1801 seconds with 1140 seconds of active time.  This session ended with a crash.

Error: (02/23/2013 08:53:19 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 328280 seconds with 17400 seconds of active time.  This session ended with a crash.



=========================== Installed Programs ============================
A Ruler for Windows (HKLM\...\{DCF4C336-18DB-449B-9238-821B7F28B614}_is1) (Version: 2.5 - Latour)
Adobe Flash Player 15 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Photoshop CS6 (HKLM\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
ALPS Touch Pad Driver (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version:  - )
Apple Mobile Device Support (HKLM\...\{8F1ADE4D-EFAC-4F5A-B346-23C2687FAF50}) (Version: 5.2.0.6 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audacity 1.2.6 (HKLM\...\Audacity_is1) (Version:  - )
Avast Free Antivirus (HKLM\...\avast) (Version: 10.0.2208 - AVAST Software)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom Gigabit Integrated Controller (HKLM\...\{B7F54262-AB66-44B3-88BF-9FC69941B643}) (Version: 8.22.11 - Broadcom Corporation)
Citrix Online Launcher (HKLM\...\{F82C81F9-ADB5-42BD-AFE9-DD5DFDD215E3}) (Version: 1.0.135 - Citrix)
COBRA Snipping Tool (HKLM\...\{CCC4CCBC-4543-4574-8AE4-CC07FC2D6D46}) (Version: 1.0.0 - COBRA)
Color Cop 5.4.3 (HKLM\...\Color Cop_is1) (Version:  - Jay Prall)
Conexant HDA D110 MDC V.92 Modem (HKLM\...\CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2BFA&SUBSYS_14F100C3) (Version:  - )
FileZilla Client 3.6.0.2 (HKLM\...\FileZilla Client) (Version: 3.6.0.2 - FileZilla Project)
FlipShare (HKLM\...\{97C658D2-61FB-027F-0D76-E9CDC84AFEC7}) (Version: 5.12.3.0 - Flip Video)
Free Video Call Recorder for Skype version 1.2.18.716 (HKLM\...\Free Video Call Recorder for Skype_is1) (Version: 1.2.18.716 - DVDVideoSoft Ltd.)
Google Drive (HKLM\...\{C60F3836-333A-4AE2-B526-CFDBA143A9BA}) (Version: 1.18.7821.2489 - Google, Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - )
Java 8 Update 25 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java Auto Updater (Version: 2.8.25.18 - Oracle Corporation) Hidden
K-Lite Codec Pack 3.1.5 Full (HKLM\...\KLiteCodecPack_is1) (Version: 3.15 - KLTeam)
LAME v3.99.3 (for Windows) (HKLM\...\LAME_is1) (Version:  - )
LastPass (uninstall only) (HKLM\...\LastPass) (Version:  - LastPass)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.130.10 - McAfee, Inc.)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2656370) (HKLM\...\M2656370) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft Base Smart Card Cryptographic Service Provider Package (HKLM\...\KB909520) (Version:  - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Default Manager (Version: 2.1.54.0 - Microsoft Corporation) Hidden
Microsoft Internationalized Domain Names Mitigation APIs (Version:  - Microsoft Corporation) Hidden
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9 (Version:  - Microsoft Corporation) Hidden
Microsoft National Language Support Downlevel APIs (Version:  - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Click-to-Run 2010 (HKLM\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2010 - English (HKLM\...\{90140011-0061-0409-0000-0000000FF1CE}) (Version: 14.0.6114.5002 - Microsoft Corporation)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft UI Engine (Version: 4.0.0318.1 - Microsoft Corporation) Hidden
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (Version: 1.00.0000 - Adobe) Hidden
Mozilla Firefox 34.0 (x86 en-US) (HKLM\...\Mozilla Firefox 34.0 (x86 en-US)) (Version: 34.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0 - Microsoft Corporation) Hidden
PDF Settings CS6 (Version: 11.0 - Adobe Systems Incorporated) Hidden
Secunia PSI (3.0.0.10004) (HKLM\...\Secunia PSI) (Version: 3.0.0.10004 - Secunia)
SigmaTel Audio (HKLM\...\{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}) (Version: 5.10.5210.0 - SigmaTel)
Skype™ 6.18 (HKLM\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.105 - Skype Technologies S.A.)
Sophos Virus Removal Tool (HKLM\...\{B829E117-D072-41EA-9606-9826A38D34C1}) (Version: 2.5.3 - Sophos Limited)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1014 - SUPERAntiSpyware.com)
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2920789) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{9913305E-D4AC-4D26-B30F-799D529FB282}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Windows (KB971513) (HKLM\...\KB971513) (Version:  - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676) (HKLM\...\KB2616676) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676-v2) (HKLM\...\KB2616676-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.9.0040.0 - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Internet Explorer 7 (Version: 20070813.185237 - Microsoft Corporation) Hidden
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Media Player 11 (Version:  - Microsoft Corporation) Hidden
Windows Search 4.0 (HKLM\...\KB940157) (Version: 04.00.6001.503 - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
WinMerge 2.14.0 (HKLM\...\WinMerge_is1) (Version: 2.14.0 - Thingamahoochie Software)

========================= Memory info: ===================================

Percentage of memory in use: 79%
Total physical RAM: 1014.05 MB
Available physical RAM: 203.02 MB
Total Pagefile: 2963.02 MB
Available Pagefile: 2181.27 MB
Total Virtual: 2047.88 MB
Available Virtual: 1978.61 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:55.89 GB) (Free:7.48 GB) NTFS

========================= Users: ========================================

User accounts for \\D620

Administrator            ASPNET                   Dell User                
Guest                    HelpAssistant            SUPPORT_388945a0         


**** End of log ****

 


Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

#5 brigg

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Posted 22 December 2014 - 04:15 PM

@Moderator

 

Speccy results:

 

http://speccy.piriform.com/results/y8p8c71ujy1OBADit2TbHAg


Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

#6 quietman7

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Posted 22 December 2014 - 04:18 PM

Hi @Moderator.
 
Re "you cannot possibly determine what a file is or is not...as long as you cannot see the file extensions."

Microsoft hides file extensions by default. Therefore, it is best practice to Turn on file extensions in windows so that you can see extensions. Ransomware disguises .exe files as fake PDF files inside a .zip file attached to the email. These disguised files have a PDF icon and are typically randomly named. Since Microsoft does not show extensions by default, they look like normal PDF files and people routinely open them. Another common tactic of malware writers is to disguise malicious files by hiding the file extension or adding spaces to the existing extension as shown here (click Figure 1 to enlarge) so be sure you look closely at the full file name.
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#7 brigg

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Posted 22 December 2014 - 05:16 PM

HI @Global Moderator. thanks for the additional info.

 

I followed the guide:

 

"Uncheck the checkbox labeled Hide extensions for known file types"

 

This was already unchecked.

.

Thanks again.


Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

#8 hamluis

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Posted 22 December 2014 - 08:41 PM

Percentage of memory in use: 79%
Total physical RAM: 1014.05 MB
Available physical RAM: 203.02 MB

 

Well, honestly...running XP SP3 on 1GB of RAM may be suggested by Microsoft...but it's not meant to be taken seriously, IMO.  IMO, 1GB of RAM is just enough to get Windows to run, do some web surfing, and run a few light applications.  It's not enough to install/use apps like Photoshop CS6, MS Office 2007, and the like...there just aren't enough system resources to provide anything but slow, unreliable service, IMO.

 

Removing programs is not the answer to the situation I see...either a better system or more RAM is what I would suggest.

 

System is Dell notebook reflecting Mar 2009 XP SP3 install...probably the easiest move would be to utilize the Dell recovery mechanism to get a return to factory conditions...then install more RAM...if you truly intend to obtain better system performance.

 

Your hard drive is cramped, reflects slightly less than 15% free space, is sole hard drive reflected.  It would not hurt to get an external or larger hard drive, if you intend to continue use of this system.  There do not seem to be any hardware problems, no overheating, no obvious component problems.

 

This system (Dell Latitude D620) appears to support up to 4GB of RAM...I suggest that you install such...buy an external hard drive...and enjoy the benefits of what would essentially feel like a different system with a minimal amount of effort/money.

 

Louis



#9 brigg

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Posted 22 December 2014 - 09:10 PM

I'm used to at least being able to watch movies or a three minute video on YouTube.com. This afternoon It was too slow to watch a trailer on Hulu.com, so I "Reset" Firefox.

It clears everything out.

It did not help in a way that made a difference - like enabling me to watch a short video.

 

I hear what you're saying, @Moderator.

Honestly, I haven't received that info before.

Do I have to do the restore point to install more memory?

 

My system has not always performed perfectly, but it's been way better than it is now.

Something is clogging the system now.

 

I'd still like to clear up all the programs I have that I'm not using, and then defrag the hard drive...hopefully clear up a bunch. I think I have a handle on thanks, @GlobalModerator (I can't get it to link, or maybe it doesn't)


Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

#10 brigg

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Posted 23 December 2014 - 12:18 PM

There's a StrongVault item that appears on my Add/Change/Remove ap and it won't let me Remove it. I click Remove and nothing happens. I've searched for Vault and StrongVault on my computer and it's no where to be found.

That seems strange.

This morning before i did any deletions, I checked the available hard drive space: 7.55 gig. I deleted MS Works and Open Office and about 10 other programs - Panda Security, and I can't remember the others. I emptied the trash and checked the available disk space: it was 7.57, then I checked it a little later and it was 7.57.

That didn't seem right.

Now, an hour or so later, it's showing 7.55 free space.


Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

#11 quietman7

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Posted 23 December 2014 - 12:59 PM

If Programs and Features (Add/Remove Programs) is showing an entry but the program's uninstaller or folder has been removed, then most likely it is an orphaned entry in the Windows registry. Orphaned entries are harmless and can be removed by going into the registry but a much safer and easier way to do this is to download and use a third-party utility.

Orphaned or invalid entries in the Programs & Features (Add Remove Programs) List can be removed by editing the registry or by using a third-party utility.

List of third-party uninstallers (Add/Remove alternatives):These tools work similar to Windows Add/Remove (Programs and Features) but include several options in addition to uninstall. For orphaned entries, right-click on the entry and choose "Remove Entry" or "Delete" to remove it from the list.

Also see...
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#12 hamluis

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Posted 23 December 2014 - 01:04 PM

Is System Restore enabled?  If so, it increases disk space used and I suggest that disable it if you are not going to get a larger drive.

 

http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

 

Have you run the Windows Cleanup feature?  In any case, I suggest that you download, install, run...TFC.  It will remove unnecessary files which have continued to grow unchecked.

 

Also suggest that you Disable Hibernation .  The hiberfil.sys file takes up valuable drive space and I've never been a fan of hibernation.

 

Empty all contents of the Recycle Bin.  Right-click the icon for it on the desktop...elect to empty the contents.

 

FWIW:  Typically, the AV program installed and any browsers installed...use the largest amounts of RAM at a given time.  Programs don't necessarily take up a lot of hard drive space...video files, graphics files, and games take up larger amounts of hard drive territory and I believe that deleting programs, rather than the above suggested data files...is going to be a fruitless activity if the goal is to increase drive space available.

 

Louis



#13 rhino1366

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Posted 25 December 2014 - 05:59 PM

If the program is uninstalled and is no longer registered, go manually and delete the rests to the basket.
 

...Louis finish here.



#14 brigg

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Posted 27 December 2014 - 11:41 AM

Hi - thanks, guys. I did delete some programs and freed up some space, but what really made a difference was deleting a bunch of video files I didn't know I had on my computer...I freed up another 7+ gb, so I have about 30% free space now. Did the recycle bin clean up and disk defrag. Powered off and on and restarted a few times since then.

 

All this was because my computer was running slow - I was following the guidelines for that. Freeing up diskspace did nothing to speed up my computer. I'll go back to the other thread now. 

 

Many, many, thanks!!


Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

#15 hamluis

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Posted 27 December 2014 - 01:12 PM

:thumbup2: , happy computing :).

 

Louis






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