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can't install any programs, have trojan adload.ad ?


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5 replies to this topic

#1 jillc

jillc

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Posted 22 December 2014 - 06:32 AM

This is a Windows 7 64 bit system. In the Action Centre it says that McAfee Internet Security is switched off. It will not turn on. I can't run McAfee at all. There is also Superantispyware which is running. It also says in the Action Centre that the trojan Win32/Adload.ad was detected and has an instruction to download msert.exe to fix it.

While I can download programs such as this (have also tried Eset online scanner and Kapersky and rkill and Malwarebytes - I cannot get anything to install. I get to the point where it opens the installer, I click on Agree, run, whatever, and then nothing happens.

I did download revouninstaller and it installed properly. I then removed some traces of Norton's. But nothing else antvirus-related will install. I also installed adwcleaner and removed almost everything it had listed but this has not helped.

I don't know if this is a problem with Windows7 or there really is a trojan causing havoc. Can you assist me with this please?


Edited by hamluis, 22 December 2014 - 09:37 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Guest_LighthouseParty_*

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Posted 22 December 2014 - 09:46 AM

Hello there     :welcome:
 
Welcome to Bleeping Computer, I'm LighthouseParty. Let's run a couple of scans to see what could be causing this.
 
:step1: Please download MiniToolBox to your desktop

  • Double click MiniToolBox.
  • Select the following and then press go.
  • Post the log in your next reply.

Flush DNS
Reset IE Proxy Settings
Reset FF Proxy Settings
List Installed Programs
List Restore Points
 
:step2: Please download Malwarebytes Anti-Malware to your desktop

  • Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  • On the dashboard, click update now.
  • After that, click scan now - the scan will now begin.
  • When the scan's completed, select apply actions - make sure the action is quarantine.
  • Restart your computer.

How to get the log.

  • On the dashboard, select the history tab and click application logs.
  • Select the log which has the time and date of when you did the scan.
  • Click copy to clipboard and paste it into your reply.

:step3: Please download Security Check to your desktop

  • Double click SecurityCheck and follow the on-screen instructions.
  • A log should open, called checkup.txt.
  • Please post the contents of it in your next reply.

:step4: Non-malware removal steps
 
Run System File Checker - http://support.microsoft.com/KB/929833
Run Disk Check - http://support.microsoft.com/kb/2641432
Run Disk Cleanup - http://windows.microsoft.com/en-gb/windows/delete-files-using-disk-cleanup

Thanks and good luck!



#3 jillc

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Posted 22 December 2014 - 08:07 PM

Well thanks Lighthouse Party. Can you please re-read my post. I cannot install or run programs like Malwarebytes - I have downloaded it twice - tried double clicks, tried run as administrator. I cannot get past the point where I give it permission to run. Just won't work. It doesn't run. It doesn't finish the install.

 

step 3 - Security check - opens a command screen. Result = "The system cannot find the file specified"

step 4 - I think I've done these already but will run again and report back.

 

step 1 - log follows

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Gary (administrator) on 23-12-2014 at 08:44:37
Running from "C:\Users\Gary\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

"Reset FF Proxy Settings": Firefox Proxy settings were reset.



=========================== Installed Programs ============================
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3007 - Acer Incorporated)
Acer GameZone Console (HKLM-x32\...\{ABEE079E-648E-488B-8301-0C3DB48C1BCE}_is1) (Version: 6.1.0.2 - Oberon Media, Inc.)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.02.3006 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0812 - Acer Incorporated)
Acer Touch Suite (HKLM-x32\...\{C652F86F-348A-4A65-8BE8-A3F7A6370D98}) (Version: 1.00.3007 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.0.7220 - Adobe Systems Inc.) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Reader 9.5.5 MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-A91000000001}) (Version: 9.5.5 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.5.9.620 - Adobe Systems, Inc.)
Advertising Center (x32 Version: 0.0.0.2 - Nero AG) Hidden
Age of Empires Online (HKLM-x32\...\GFWL_{4D530FA3-9B89-4186-98B7-F51000008100}) (Version: 1.0.0000.129 - Microsoft Studios)
Age of Empires Online (x32 Version: 1.0.0000.129 - Microsoft Studios) Hidden
Airport Mania First Flight (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11505173}) (Version:  - Oberon Media)
Amazonia (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11273477}) (Version:  - Oberon Media)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AUSLIG GEODATA RASTER VIEWER (HKLM-x32\...\{E9E99E44-4261-11D4-A83E-00C04FCD14EB}) (Version:  - )
Bandicam (HKLM-x32\...\Bandicam) (Version: 2.0.3.674 - Bandisoft.com)
Bandisoft MPEG-1 Decoder (HKLM-x32\...\BandiMPEG1) (Version:  - Bandisoft.com)
Big Fish Games: Game Manager (HKLM-x32\...\BFGC) (Version: 2.0.0.28 - )
Bikini Girls Screen Saver (HKLM-x32\...\Bikini Girls Screen Saver) (Version:  - )
Bing Bar (HKLM-x32\...\{77F8A71E-3515-4832-B8B2-2F1EDBD2E0F1}) (Version: 7.0.609.0 - Microsoft Corporation)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Cake Mania (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111199750}) (Version:  - Oberon Media)
Chicken Invaders 2 (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110209593}) (Version:  - Oberon Media)
Chicken Invaders 3 (HKLM-x32\...\BFG-Chicken Invaders 3) (Version:  - )
Chicken Invaders 3 Free Trial (HKLM-x32\...\Chicken Invaders 3 Free Trial_is1) (Version:  - LasTechnologies)
Chicken Invaders 3 Xmas (remove only) (HKLM-x32\...\Chicken Invaders 3 Xmas) (Version:  - )
Chicken Invaders v1.30 (HKLM-x32\...\Chicken Invaders_is1) (Version:  - InterAction studios)
Chicken Invaders: Revenge of the Yolk (Christmas Edition) demo  (HKLM-x32\...\Chicken Invaders: Revenge of the Yolk (Christmas~57683D77_is1) (Version:  - InterAction studios)
Chicken Invaders: Revenge of the Yolk (Easter Edition) demo v3. (HKLM-x32\...\Chicken Invaders: Revenge of the Yolk (Easter Ed~137CA5BF_is1) (Version:  - InterAction studios)
Chicken Invaders: The Next Wave demo v2.72 (HKLM-x32\...\Chicken Invaders: The Next Wave demo_is1) (Version:  - InterAction studios)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CyberLink PowerCinema (HKLM-x32\...\InstallShield_{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version: 7.0.3929 - CyberLink Corp.)
CyberLink PowerCinema (x32 Version: 7.0.3929 - CyberLink Corp.) Hidden
CyberLink PowerCinema Movie (x32 Version: 9.0.6326 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.0.2624 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.0.2624 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dairy Dash (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-115053100}) (Version:  - Oberon Media)
Definition Update for Microsoft Office 2010 (KB2910899) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{C8358E8D-6C89-41B3-8439-FEFBC0353D81}) (Version:  - Microsoft)
Disney Infinity Toy Box (HKLM-x32\...\{11CB229E-8A2B-40FD-8670-4EC92D3DDAD5}) (Version: 1.80.9580 - Disney Interactive)
Dota 2 (HKLM-x32\...\Steam App 570) (Version:  - Valve)
Dream Day First Home (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-113832110}) (Version:  - Oberon Media)
Encarta - Search Bar (64-bit) (HKLM\...\{07684040-959A-4B0D-8825-2C533F0DDB19}) (Version: 1.0.0 - Microsoft)
eSobi v2 (HKLM-x32\...\InstallShield_{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.)
eSobi v2 (x32 Version: 2.0.4.000274 - esobi Inc.) Hidden
e-tax 2013 (HKLM-x32\...\{FFF14233-FE39-4671-A38E-76FD8F24A879}) (Version: 0.8.509 - Australian Taxation Office)
Facebook Video Calling 3.1.0.521 (HKLM-x32\...\{2091F234-EB58-4B80-8C96-8EB78C808CF7}) (Version: 3.1.521 - Skype Limited)
Farm Frenzy 2 (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11531173}) (Version:  - Oberon Media)
ffdshow [rev 2527] [2008-12-19] (HKLM-x32\...\ffdshow_is1) (Version: 1.0 - )
Galapago (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111307457}) (Version:  - Oberon Media)
GameMaker 8.1 (HKCU\...\GameMaker81) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Granny In Paradise (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110551697}) (Version:  - Oberon Media)
Haali Media Splitter (HKLM-x32\...\HaaliMkx) (Version:  - )
Heroes of Hellas (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-113786380}) (Version:  - Oberon Media)
Hi-Rez Studios Authenticate and Update Service (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF1FC}) (Version: 3.0.0.0 - Hi-Rez Studios)
Hotkey Utility (HKLM-x32\...\Hotkey Utility) (Version: 2.05.3003 - Acer Incorporated)
iCloud (HKLM\...\{2AAF09D5-4B3F-4975-B6A9-ECE2631FC942}) (Version: 4.0.5.20 - Apple Inc.)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Acer Incorporated)
ImagXpress (x32 Version: 7.0.74.0 - Nero AG) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
ITE Infrared Transceiver (HKLM-x32\...\{40580068-9B10-40B5-9548-536CE88AB23C}) (Version: 1.00.0000 - ITE)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java Auto Updater (x32 Version: 2.0.7.1 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216031FF}) (Version: 6.0.310 - Oracle)
Join Me (HKLM-x32\...\{30EDC81C-307E-495B-856B-344EB3F21339}) (Version: 1.0.0 - ZTE)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.0) (Version: 3.0.0 - Riot Games)
League of Legends (x32 Version: 3.0.0 - Riot Games) Hidden
LeapFrog Connect (HKLM-x32\...\UPCShell) (Version: 5.3.0.18537 - LeapFrog)
LeapFrog Connect (x32 Version: 5.3.0.18537 - LeapFrog) Hidden
LeapFrog LeapPad Explorer Plugin (x32 Version: 5.2.1.18456 - LeapFrog) Hidden
Learning Essentials for Microsoft Office (HKLM-x32\...\{B348E585-E872-41DF-8234-E2D49917CFBB}) (Version: 1.1 - Your Company Name)
LEGO Universe (HKLM-x32\...\NetDevil_LEGO_Universe_is1) (Version:  - LEGO Software)
LogMeIn Hamachi (HKLM-x32\...\LogMeIn Hamachi) (Version: 2.2.0.291 - LogMeIn, Inc.)
LogMeIn Hamachi (x32 Version: 2.2.0.291 - LogMeIn, Inc.) Hidden
McAfee Internet Security Suite (HKLM-x32\...\MSC) (Version: 12.8.992 - McAfee, Inc.)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.130.10 - McAfee, Inc.)
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.156 - McAfee, Inc.)
Media Go (HKLM-x32\...\{DBF1AE39-DA30-4B89-A7EB-3BDA675C5D9E}) (Version: 2.1.392 - Sony)
Media Go Video Playback Engine 1.96.121.08270 (HKLM-x32\...\{065DBB54-6E55-A609-2E1E-F0617E827D53}) (Version: 1.96.121.08270 - Sony)
Merriam Websters Spell Jam (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-112662477}) (Version:  - Oberon Media)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{832D9DE0-8AFC-4689-9819-4DBBDEBD3E4F}) (Version: 3.5.92.0 - Microsoft Corporation)
Microsoft Games for Windows Marketplace (HKLM-x32\...\{4CB0307C-565E-4441-86BE-0DF2E4FB828C}) (Version: 3.5.50.0 - Microsoft Corporation)
Microsoft Maths (HKLM-x32\...\{07683840-959A-4B0D-8825-2C533F0DDB19}) (Version: 2007 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Business 2010 - English (HKLM-x32\...\{90140011-0062-0409-0000-0000000FF1CE}) (Version: 14.0.5114.5002 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (HKLM-x32\...\{95140000-007D-0409-0000-0000000FF1CE}) (Version: 14.0.5120.5000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Student with Encarta Reference Library 2007 (HKLM-x32\...\{07681881-E9B4-4DF6-A845-CAAFD093E477}) (Version: 2007 - Microsoft Corporation)
Microsoft Touch Pack for Windows 7 (HKLM-x32\...\{8FF90DB8-6DED-44A3-B182-244FEC09012F}) (Version: 1.0.40517.00 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 3.0 (HKLM-x32\...\{3898934B-05AE-41CD-96BE-70DA9BFBCE1F}) (Version: 3.0.11010.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Mozilla Firefox 26.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 26.0 (x86 en-US)) (Version: 26.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
Mozilla Thunderbird 24.2.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 24.2.0 (x86 en-US)) (Version: 24.2.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyFreeCodec (HKCU\...\MyFreeCodec) (Version:  - )
MyFreeCodec (HKLM-x32\...\MyFreeCodec) (Version:  - )
MyWinLocker (x32 Version: 3.1.206.0 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}) (Version: 3.1.206.0 - Egis Technology Inc.)
MyWinLocker Suite (x32 Version: 3.1.206.0 - Egis Technology Inc.) Hidden
Nero 9 Essentials (HKLM-x32\...\{a69f613a-a8c6-4513-be7a-88bbd6b25bcd}) (Version:  - Nero AG)
Nero ControlCenter (x32 Version: 9.0.0.1 - Nero AG) Hidden
Nero DiscSpeed (x32 Version: 5.4.13.100 - Nero AG) Hidden
Nero DiscSpeed Help (x32 Version: 5.4.4.100 - Nero AG) Hidden
Nero DriveSpeed (x32 Version: 4.4.12.100 - Nero AG) Hidden
Nero DriveSpeed Help (x32 Version: 4.4.4.100 - Nero AG) Hidden
Nero Express Help (x32 Version: 9.6.2.101 - Nero AG) Hidden
Nero InfoTool (x32 Version: 6.4.12.100 - Nero AG) Hidden
Nero InfoTool Help (x32 Version: 6.4.4.100 - Nero AG) Hidden
Nero Installer (x32 Version: 4.4.9.0 - Nero AG) Hidden
Nero Online Upgrade (x32 Version: 1.3.0.0 - Nero AG) Hidden
Nero StartSmart (x32 Version: 9.4.37.100 - Nero AG) Hidden
Nero StartSmart Help (x32 Version: 9.4.27.100 - Nero AG) Hidden
Nero StartSmart OEM (x32 Version: 9.16.0.100 - Nero AG) Hidden
NeroExpress (x32 Version: 9.4.33.100 - Nero AG) Hidden
neroxml (x32 Version: 1.0.0 - Nero AG) Hidden
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 1.10 - NVIDIA Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.57.35 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.109.718 - NVIDIA Corporation) Hidden
NVIDIA PhysX (HKLM-x32\...\{E10DB5DA-E576-40EA-A7FC-1CB2A7B283A6}) (Version: 9.09.1112 - NVIDIA Corporation)
Pando Media Booster (HKLM-x32\...\{980A182F-E0A2-4A40-94C1-AE0C1235902E}) (Version: 2.6.0.7 - Pando Networks Inc.)
Plants vs. Zombies (HKLM-x32\...\Plants vs. Zombies) (Version:  - Spintop Media, Inc)
PlayStation®Network Downloader (HKLM-x32\...\{B6659DD8-00A7-4A24-BBFB-C1F6982E5D66}) (Version: 2.07.00849 - Sony Computer Entertainment Inc.)
PlayStation®Store (HKLM-x32\...\{0E532C84-4275-41B3-9D81-D4A1A20D8EE7}) (Version: 4.12.6.14870 - Sony Computer Entertainment Inc.)
Pokémon Trading Card Game Online (HKLM-x32\...\{D81F39D4-FDA9-4356-92B1-16081D8BF71A}) (Version: 1.0.0 - The Pokémon Company International)
Poker Pop (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111355427}) (Version:  - Oberon Media)
PopularScreensavers Internet Explorer Toolbar (HKLM-x32\...\PopularScreensavers_7ibar Uninstall Internet Explorer) (Version:  - Mindspark Interactive Network)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Rayman 3 (HKLM-x32\...\{15F52B39-04CB-4EDB-9A8C-496C4A5588E2}) (Version: 1.00.000 - )
RealArcade (HKLM-x32\...\RealArcade 1.2) (Version:  - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6051 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30113 - Realtek Semiconductor Corp.)
Revo Uninstaller Pro 3.1.2 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.2 - VS Revo Group, Ltd.)
RuneScape Launcher 1.2.3 (HKLM-x32\...\{FAE99C85-0732-4C58-9C6B-10B5B12FA2E9}) (Version: 1.2.3 - Jagex Ltd)
Samsung Kies (HKLM-x32\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.0.1.11053_99 - Samsung Electronics Co., Ltd.)
Samsung Kies (x32 Version: 2.0.1.11053_99 - Samsung Electronics Co., Ltd.) Hidden
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.3.450.0 - SAMSUNG Electronics Co., Ltd.)
Scratch (HKLM-x32\...\Scratch) (Version: 1.4.0.0 - MIT Media Lab Lifelong Kindergarten Group)
Scribblenauts Unlimited (HKLM-x32\...\Steam App 218680) (Version:  - )
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shredder (Version: 2.0.5.0 - Egis Technology Inc.) Hidden
Shredder (x32 Version: 2.0.5.0 - Egis Technology Inc.) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 6.21 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
Slingo (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110160733}) (Version:  - Oberon Media)
Smite (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF017}) (Version: 1.0.2477.0 - Hi-Rez Studios)
Spin & Win (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110300453}) (Version:  - Oberon Media)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.7.1018 - SUPERAntiSpyware.com)
Terraria (HKLM-x32\...\Steam App 105600) (Version:  - )
TouchSettings (HKLM-x32\...\{75880CD4-9436-4EDD-B7E7-400EBFD60B2C}) (Version: 1.00.0005 - Acer Incorporated)
Uninstall Dual Mode Camera (69379) (HKLM-x32\...\69379_2010_1228_1156_is1) (Version:  - )
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2494150) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{A12F43A5-CF0B-44E3-942F-2441CD442F0D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{D1C4AD0B-CC79-41D2-8D6A-571E7B30658C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889818) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{CFB80344-FCBA-4C03-AD77-D49E82F14C3E}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{E762A933-274B-4860-B066-A39FAB0838FD}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{A7AA9E77-A9F4-4596-8AFD-4910FF258C3D}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2597088) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{A87EDEA3-4861-4D99-9B36-F442740F1287}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2597088) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{A87EDEA3-4861-4D99-9B36-F442740F1287}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2597088) 32-Bit Edition (HKLM-x32\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.SingleImage_{26A0F874-417C-4B0A-8088-3FA53638FB49}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{DF548669-AAED-467B-A074-AE2B72A4A871}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{6C727BC2-B2B9-4B03-BD7E-682EA6FA1C04}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Use the entry named LeapFrog Connect to uninstall (LeapFrog LeapPad Explorer Plugin) (HKLM-x32\...\LeapPadExplorerPlugin) (Version:  - LeapFrog)
Virtual Earth 3D (Beta) (HKLM\...\{6ACE7F46-FACE-4125-AE86-672F4F2A6A28}) (Version: 4.0.903.16005 - Microsoft Corporation)
Vivitar Experience Image Manager (HKLM-x32\...\Vivitar Experience Image Manager) (Version:  - )
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.00.3013 - Acer Incorporated)
WIDCOMM Bluetooth Software (HKLM\...\{9E9D49A4-1DF4-4138-B7DB-5D87A893088E}) (Version: 6.2.0.9600 - Broadcom Corporation)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (HKLM\...\8F14F2ECEDE68D26EA515B48DC25B39103C4FE8D) (Version: 09/10/2009 02.03.05.012 - Leapfrog)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Phone app for desktop (HKLM-x32\...\{E786AE85-8A30-4CF2-BF70-57404A5CD684}) (Version: 1.0.1720.1 - Microsoft Corporation)
WinPcap 4.1.2 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
========================= Restore Points ==================================

18-12-2014 01:03:57 Windows Update
19-12-2014 11:27:16 Removed Pokémon Trading Card Game Online
19-12-2014 11:28:01 Removed Pokémon Trading Card Game Online
22-12-2014 03:58:09 Restore Operation
22-12-2014 04:58:34 Windows Update
22-12-2014 09:06:31 Revo Uninstaller Pro's restore point - Norton Online Backup
22-12-2014 09:06:56 Removed Norton Online Backup
22-12-2014 09:09:29 Revo Uninstaller Pro's restore point - Norton Security Scan
22-12-2014 09:10:31 Revo Uninstaller Pro's restore point - Norton Security Scan

**** End of log ****
 



#4 Guest_LighthouseParty_*

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Posted 23 December 2014 - 04:53 AM

Can you please try running Malwarebytes Anti-Malware in safe mode?
 
Please try running Security Check again and make sure to follow my instructions properly.
 
Please download Security Check to your desktop

  • Double click SecurityCheck and follow the on-screen instructions.
  • A log should open, called checkup.txt.
  • Please post the contents of it in your next reply.

If Security Check still doesn't work, try right-clicking it and selecting run as admin.


Edited by LighthouseParty, 23 December 2014 - 04:53 AM.


#5 jillc

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Posted 23 December 2014 - 08:49 AM

No, tried that. Followed instructions exactly. Doesn't work. Running in safe mode or as admin doesn't work.



#6 Guest_LighthouseParty_*

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Posted 23 December 2014 - 09:03 AM

Hello there,

 

Let's skip them for the moment.

:step1: Please uninstall some programs
 
There's currently some programs on your PC that we need to remove, for the time-being at least. Press the Windows + R key on your keyboard and type in appwiz.cpl and press enter. Navigate to each of the following below one-by-one and click uninstall:

  • Google Toolbar for Internet Explorer
  • Java™ 6 Update 31

If any programs listed above aren't in Programs and Features, you can just skip them. Please download JavaRa from here and once opened it, select 'remove JRE' (If that's not there, select remove Java Runtime). Make sure you skip the re-install Java option!

:step2: Please download rKill to your desktop

  • Double click it (Win 7, 8 and Vista users, right-click and select run as admin)
  • The tool will run and then a log file should open.
  • Please post the contents of it in your next reply.

Please don't restart your computer before running the next step.

:step3: Please download AdwCleaner to your desktop

  • Double click adwcleaner_x.xxx.exe. (Win 7, 8 and Vista users, right-click and select run as admin)
  • If prompted, click I agree.
  • Click scan. When it's finished, select clean.
  • Allow AdwCleaner to restart your computer.
  • Once your computer's restarted, a log should appear.
  • Please post this in your next reply.

:step4: Please download Junkware Removal Tool to your desktop

  • Double click JRT.exe. (Win 7, 8 and Vista users, right-click and select run as admin)
  • Press any key and the scan will begin.
  • At the end, a log will open. Please post this in your next reply.

:step5: Please visit the ESET Online Scanner webpage
:exclame: Internet Explorer MUST be used for this step.  :exclame:

  • Click the checkbox next to 'Yes, I accept the Terms of Use' and click start.
  • Select the checkboxes which are displayed in the picture below.

jqnp8z.png

  • Press start and the scan will now begin - this scan will take a long time.
  • When the scand finished, select list threats and then export.
  • Choose a name for the log (e.g ESET) and click save (to your desktop)
  • Press the back button and then click finish. Please include the contents of the log in your reply.

Edited by LighthouseParty, 23 December 2014 - 09:03 AM.





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