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Sys 32, Dns Error Message Pops Up


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#1 Dee_Tx

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Posted 19 June 2006 - 11:39 PM

Hi , I am on cable internet, using XP. When my computer has been idle for a few minutes, I find an error message in the middle of the screen that says "Internet Explorer cannot open the internet site http://my.yahoo.com . Operation aborted" It sometimes will come back on if I refresh, but other times it's a few minutes before it will come back on. Yahoo IS my home page. This is the text at the very bottom of the screen when the error message is there:
Opening page res://C:\windows\system32\shdoclc.dll/dnserror.htm

So far I have done a disc cleanup, defragged, ran Registry Mech., Ad Aware & Spybot S&D, then I did a
disc check at this site http://support.microsoft.com/default.aspx?...b;en-us;Q315265. thru My Computer/Explorer. Part of those from instructions given by other pros. They gave me no immediate answers. Maybe I deleted the wrong thing during one of these?

Can you tell me if anything I've done is correct? After all that, I still get that popup error message if
I'm idle for a while or when I try to click on Home or refresh.
Thanks for any help or advise.

Dee_Tx

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#2 Enthusiast

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Posted 20 June 2006 - 08:13 AM

Do you have the Yahoo page in "Trusted Sites"? (using IE click on "Tools", then "Internet Options", then click the "Security" tab, then highlight the "Trusted Sites" icon. Type the address for the Yahoo page you want in there.

#3 HitSquad

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Posted 20 June 2006 - 08:26 AM

Hi Dee_Tx.
Take a look at this thread.
Particularly both seanvree and drpeppermd's posts.

#4 Enthusiast

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Posted 20 June 2006 - 08:40 AM

Unless you are expert at the registry it is not recommended that you try to use Hijack This to fix anything by yourself.

Run both Adaware and Spybot Search and Destroy from safe mode, updating each program’s malware definitions before you scan and allowing both to fix what they find.

If you do not already have these freeware aps installed on your computer, you can get them at the following sites:

*AdAware SE: http://www.majorgeeks.com/download506.html

*Spybot S&D: http://www.safer-networking.org/en/index.html

Following that that I suggest you post a “HijackThis” log for expert assistance with your malware infection.

Read the pinned post in our “HijackThis” forum,
here
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Carefully read and follow all directions explicitly.

Following instructions create a HJT log, and POST THE HJT LOG YOU CREATED IN OUR HJT FORUM – not in this forum,
at this link.
http://www.bleepingcomputer.com/forums/posthjtlog.html
Include the specs for your computer (ie, processor, amount of RAM, brand or motherboard, etc, and briefly describe the problem you are experiencing.)

Unless you are expert at editing the registry, Do not use the Hijack This program to try to fix anything by yourself as even what may seem to be a small mistake can render your operating system inoperable.
Some files when in the correct folder for them may be fine while in another may be malware hiding.


A member of our expert HJT Team will analyze your log, make recommendations and offer assistance, walking you through the complete repair process.

It may take a period of time to get a response to the log you posted because the members of our HJT Team are kept very busy.
Please be patient as this team is manned by volunteers. They will help you in order received as soon as possible.

NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT forum thread you created until you get a response from a member of our HJT expert team, and do not make any changes to your system (changes, including any attempted repairs, will make your computer to be different than displayed in the log you posted and therefore make your log inaccurate).

The first criteria the HJT Team has when looking for logs that need replies are posts showing 0 replies. If you make an additional post, it will show as having 1 reply.
A team member, looking for a new log that requires help might well assume another HJT Team member is already assisting you and might not open the thread to respond.

So, post your HJT Log in our HJT Forum (not here in this forum) and wait for a response from a HJT team member.

#5 Dee_Tx

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Posted 20 June 2006 - 10:25 AM

Hi,

Enthusiast, yes, my.yahoo.com is listed, as well as yahoo.com. However, they are listed as 'https'. Does it
need to be specifically the unsecured site?

HitSquad, I am not sure how to do the 'Safe Mode' thing anyway. I have already used Adaware, Spybot S&D, & Registry Mechanic days ago. The error keeps popping up even as we speak.
I will try the IE Plug in repair, but won't I need the stuff in the Download Files? Will restoring defaults get back what I need? :thumbsup:
Thanks so much

#6 Enthusiast

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Posted 20 June 2006 - 06:38 PM

"https" are the secured sites.
Try adding the non secured sites to "trusted" as well.

#7 Dee_Tx

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Posted 20 June 2006 - 09:06 PM

Ok, I tried to add the unsecured site & A popup said it had to be a secured site to add there. So I added the
's' again.
While performing the tasks outlined in the damaged IE 'plug in' repair, it wouldn't delete 4 of the downloaded programs. It said to go to add/remove programs to delete them. Then I got an IE error message & it had to close. Also, after I clicked on delete cookies, I went back to see & there were still maybe 60-80 listed. Am I doing this right?
Also, after I completed the tasks required on the instructions, I rebooted, & 5 min. later got another
error message. I don't know where this problem came from with a new computer, McAfee AV, 2 toolbars with antispyware. I'm just getting frustrated now.
Should I just go back on System Restore?

Thanks all.
Dee

Edited by Dee_Tx, 21 June 2006 - 01:42 AM.





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