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Slow, internet security setting got changed.


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3 replies to this topic

#1 dnulnoj

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Posted 21 December 2014 - 03:13 PM

The computer I am working on is reporting port forwarding issues when running malware bytes(Retail version). Reason I thought I had malware was due to computer being a lot slower then usual.

 

I use Norton 360 as my Security suite, and it has not detected anything.

 

It appears that something changed the Security settings(Maybe malwarebytes did this), because when I set them back to default, Malware Bytes does not report any issues while scanning.

 

Only thing this person installed recently was Roxio 2012, and that was a few months back. This has just started happening past few days.

 

I ran a hijack this and analyzed it on hijack.de, and nothing stood out.

 

So here I am. Any insight and advice is appreciated.

 

Jonathan

 

 



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#2 Guest_LighthouseParty_*

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Posted 21 December 2014 - 03:15 PM

Hello there     :welcome:
 
Welcome to Bleeping Computer, I'm LighthouseParty. Let's run a couple of scans to see what could be causing this.
 
:step1: Please download MiniToolBox to your desktop

  • Double click MiniToolBox.
  • Select the following and then press go.
  • Post the log in your next reply.

Flush DNS
Reset IE Proxy Settings
Reset FF Proxy Settings
List Installed Programs
List Restore Points
 
:step2: Please download Malwarebytes Anti-Malware to your desktop

  • Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  • On the dashboard, click update now.
  • After that, click scan now - the scan will now begin.
  • When the scan's completed, select apply actions - make sure the action is quarantine.
  • Restart your computer.

How to get the log.

  • On the dashboard, select the history tab and click application logs.
  • Select the log which has the time and date of when you did the scan.
  • Click copy to clipboard and paste it into your reply.

:step3: Please download Security Check to your desktop

  • Double click SecurityCheck and follow the on-screen instructions.
  • A log should open, called checkup.txt.
  • Please post the contents of it in your next reply.

:step4: Non-malware removal steps
 
Run System File Checker - http://support.microsoft.com/KB/929833
Run Disk Check - http://support.microsoft.com/kb/2641432
Run Disk Cleanup - http://windows.microsoft.com/en-gb/windows/delete-files-using-disk-cleanup

Thanks and good luck!



#3 dnulnoj

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Posted 22 December 2014 - 08:24 PM

Hey Lighthouse,

 

I appreciate the reply..looks like slowness was caused by Google Chrome eating memory(Only 4gb in machine), and Malwarebytes probably changed his security settings when installed.

 

UI appreciate the steps to take, and if it continues to happen I will definetly follow your steps outlined above.

 

Thank you

 

Jonathan



#4 Guest_LighthouseParty_*

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Posted 23 December 2014 - 05:16 AM

Okay, glad your issue's resolved :)






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