1. Is there a way to be absolutely positive I have no spyware/malware that would cause SP2 to give me problems?
Post a HijackThis log for examination.
A member of the HijackThis Team will walk you through, step by step, how to disinfect your computer.
Once you post your log, don't make any changes to your system, as that could change the results of the posted log, making it difficult to properly clean your system.
Read Preparation Guide for use before posting a HijackThis Log
. Please read, and follow, all directions carefully!!!
Then, run a log, and post it in the HijackThis forum
, at this link
. Do not
, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please
, be patient, as these people are volunteers. They will help you out, as soon as possible
Once you have made the post, please
, DO NOT
make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies
. If you make another post, there will be 1 reply
. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
2. I did try Microsoft's site first, but ended up more confused. I want to download SP2 but I use Firefox instead of IE.
You can only download Microsoft Updates using Internet Explorer.
Firefox will not work, as the installation of an ActiveX control is required for downloads.
You can order the SP2 CD from here:Order Windows XP Service Pack 2 on CD
3. There seems to be a lot on this site about how to completely get rid of every trace of Norton, so I guess I'm not the only one having trouble getting it off my computer. What is the most current way to do it and what order should I do things in?
Read this entire topic:How To Remove Your Norton Products, Removal instructions for most Symantec Norton products