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computer crashing when ever i try to game


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#1 zapper375

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Posted 20 December 2014 - 10:43 PM

My computer seems to crash every time i try to run a high end game

 

Here are my specs: http://speccy.piriform.com/results/CBcbhe2rQJqIgLMGfilvE5T

 

Here is my crash report: 

System Information (local)

computer name: NICK-PC
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
Hardware: p6774y, Hewlett-Packard, FOXCONN, 2AB1
CPU: AuthenticAMD AMD Phenom™ II X4 840T Processor AMD586, level: 16
4 logical processors, active mask: 15
RAM: 6439538688 total


 

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 12/20/2014 8:31:01 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\122014-17222-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4A63CC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800617D8F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 12/20/2014 8:21:21 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\122014-16660-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4A63CC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80061A38F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 12/20/2014 8:09:04 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\122014-18298-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4A63CC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80062B18F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 12/18/2014 6:55:34 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121814-19609-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4A63CC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800619B8F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 12/9/2014 2:42:06 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120914-16395-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4A63CC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80061938F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 12/8/2014 3:54:46 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120814-16614-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4A63CC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80061CC8F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 12/8/2014 2:41:30 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120814-16629-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4A63CC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80061748F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 12/7/2014 10:31:16 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120714-17815-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4A63CC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80061688F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 12/7/2014 3:43:17 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120714-17830-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4A63CC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80061768F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 11/25/2014 9:36:54 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\112514-22230-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4A63CC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80061AB8F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

 

 

Can someone please explained to me what this means??



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#2 KingdomSeeker

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Posted 21 December 2014 - 05:44 PM

The symptoms and the error message would indicate possible overheating but the Speccy report doesn't show overheating. To help rule it out please download and run CPUZ http://www.cpuid.com/softwares/cpu-z.html



#3 Chris Cosgrove

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Posted 21 December 2014 - 06:05 PM

I'll try !  All your crash dumps say the same thing - 'Might be caused by a thermal isue' and 'Could be another unidentified driver'.

 

The problem is that your speccy report does not show high temperatures - CPU 36C, Mobo 42C, Graphics 43C, HDD 42C - but it also shows that it the computer had only been running for eight minutes when you took the Speccy report, and this is not long enough for the computer to reach steady temperatures. It would be informative if you ran it for say 30 minutes or more doing something reasonably intensive but not intensive enough to cause it to crash and then produced a second Speccy report.

 

Certainly, a CPU that gets too hot will normally shut down to protect itself - and your pocket ! - but the rated Tmax for your processor is 62C according to AMD and that is quite a  lot hotter than the 36C your Speccy report is showing.

 

Intensive gaming does put a lot of load on the processors in a computer, both the CPU and the Graphics card and this is when they get hot, sometimes very hot. It also of course puts maximum demands on your cooling system. A the very least it will be worth your while taking the side off your computer and seeing if anything needs cleaning - fans, heatsinks, accumulations of dust. And in fact that all your fans are running !

 

Couple of other things I noticed in your Speccy report. Your Windows appears to have been installed on the 4th August 2014 but you only have two updates installed, and both of them were on that date. On top of that, auto update is not configured so you are not even getting any updates. If this was a deliberate decision on your part most people here would say you were mistaken. And finally, looking at the list of running services I didn't recognise any anti-virus products. Comments ?

 

So, run your computer for rather longer and a bit harder than idle, then publish a second Speccy report. If this shows markedly higher temperatures, solutions can be considered, if your temperatures stay reasonably at their present levels then it will be time to think about the 'other driver' bit in your crash reports.

 

Chris Cosgrove

 

As Kingdomseeker suggests, run CPUZ, then produce another Speccy report


Edited by Chris Cosgrove, 21 December 2014 - 06:07 PM.
Intervening post


#4 zingo156

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Posted 22 December 2014 - 08:40 AM

Dust out your computer and while you have the case open check for blown or bulging capacitors examples: https://www.google.com/search?q=blown+bulging+capacitors+motherboard&biw=1262&bih=743&source=lnms&tbm=isch&sa=X&ei=Zh-YVOT6Cc6GyATbvoGADQ&ved=0CAYQ_AUoAQ

 

There are a lot of reasons that error might be thrown, not always temperature related but definitely temperature is a possibility. It might also be a problem with the power supply or any other piece of hardware in the machine.

 

Speccy did not indicate any issues with the hard drive at least SMART reported no errors (good thing).

 

I would run memtest86+ to test your ram:http://www.memtest.org/#downiso run at least 3 passes and report any errors here (red lines of code), if you have errors, re-seat your ram and run the test again.

 

Run HWmonitor to check your temps and voltages: http://www.cpuid.com/softwares/hwmonitor.html

 

A screen shot of HWmonitor would be very useful, the voltages you should be looking at are the 3.3v, 5v, and 12v, they should all stay within 5% of the needed voltages (3.3, 5, and 12).

 

You might also try a bootable version of linux to rule out a simple software related issue (create a bootable disc and boot to the disc) mint is what I use the most: http://www.linuxmint.com/download.php if linux crashes (kernel panic) then we can be pretty certain this is a hardware related issue.

 

It might be a problem with your video card...

 

FYI, that motherboard was known to have issues. I saw many, many problems with most foxcon boards in HP desktops.

 

If there are no problems with memtest and the voltages seem ok, and linux crashes, I would perform a hardware swap test in this order (if you have spare parts): test with a different PSU first, if you have the same issue, test with a different video card, if you have the same issue again, I would try a different motherboard, since this is a common failure point in this particular computer.


Edited by zingo156, 22 December 2014 - 08:42 AM.

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