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Computer resetting itself regularly during gaming


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22 replies to this topic

#1 SDMilne

SDMilne

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Posted 20 December 2014 - 09:43 AM

About a week ago, my computer developed an annoying habit of reseting itself during gaming.  This started out as fairly infrequent but has now reached a stage where it happens without fail at most 20 minutes into a gaming session, but sometimes as fast as 2 minutes.  The crashes take two forms.  The system either suddenly resets itself or the screen just goes black, the fans go crazy and the only way to stop them is to press the reset button.  Going into event log it will be listed as a critical event and is described as kernel-power event id 41 task category 63.  This seems to indicate that the psu is faulty. 

 

I have contacted the people who built the PC and they asked me to download OCCT and run the psu test.  I have now done this and after an hour there were seemingly no faults.  I then tried a game again and sure enough, within minutes the computer shut down again.  Clearly there is something very wrong with it.  What advice does anybody have on what the issue could be and what I should do next?

 

 

My system specs are

 

Intel i74790k

Gigabyte G1 Sniper Z97

16GB RAM

Nvidia GTX 780 3GB

 

 

Thanks in advance!


Edited by SDMilne, 20 December 2014 - 10:23 AM.


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#2 hamluis

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Posted 22 December 2014 - 12:45 PM

Gather Info Time :).

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 SDMilne

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Posted 22 December 2014 - 02:13 PM

Ok, here we go

 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Steven (administrator) on 22-12-2014 at 19:06:19
Running from "C:\Users\Steven\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/22/2014 06:33:15 PM) (Source: Application Hang) (User: )
Description: The program DragonAgeInquisition.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 6a8

Start Time: 01d01e13e641cb8d

Termination Time: 4294967295

Application Path: C:\Program Files (x86)\Origin Games\Dragon Age Inquisition\DragonAgeInquisition.exe

Report Id: ba1f04b2-8a08-11e4-828e-74d435e60a05

Faulting package full name:

Faulting package-relative application ID:

Error: (12/22/2014 06:13:36 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.3.9600.17284 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e98

Start Time: 01d01e12dd2b3e2f

Termination Time: 15

Application Path: C:\windows\Explorer.EXE

Report Id: 3ecab977-8a06-11e4-828e-74d435e60a05

Faulting package full name:

Faulting package-relative application ID:

Error: (12/22/2014 05:45:04 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcCan continue stopping. [1008]

Error: (12/22/2014 10:32:20 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest.

Error: (12/21/2014 02:11:11 PM) (Source: Microsoft-Windows-LocationProvider) (User: NT AUTHORITY)
Description: There was an error with the Windows Location Provider database

Error: (12/21/2014 00:59:32 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest.

Error: (12/21/2014 00:58:42 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest.

Error: (12/20/2014 08:20:15 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (12/20/2014 01:18:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: vlc.exe, version: 2.1.3.0, time stamp: 0x00000004
Faulting module name: vlc.exe, version: 2.1.3.0, time stamp: 0x00000004
Exception code: 0xc0000005
Fault offset: 0x000018c5
Faulting process ID: 0x1fa0
Faulting application start time: 0xvlc.exe0
Faulting application path: vlc.exe1
Faulting module path: vlc.exe2
Report ID: vlc.exe3
Faulting package full name: vlc.exe4
Faulting package-relative application ID: vlc.exe5

Error: (12/20/2014 01:16:09 PM) (Source: MsiInstaller) (User: USERX-K7S6R16Q3)
Description: Product: NVIDIA PhysX -- Installation terminated


System errors:
=============
Error: (12/22/2014 06:46:08 PM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x1

Error: (12/22/2014 06:46:13 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 18:12:14 on ‎22/‎12/‎2014 was unexpected.

Error: (12/22/2014 06:12:07 PM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x1

Error: (12/22/2014 05:46:05 PM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x1

Error: (12/22/2014 05:45:04 PM) (Source: Service Control Manager) (User: )
Description: The SSDP Discovery service failed to start due to the following error:
%%109

Error: (12/22/2014 05:44:46 PM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x1

Error: (12/22/2014 03:02:20 PM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x1

Error: (12/22/2014 03:00:50 PM) (Source: DCOM) (User: USERX-K7S6R16Q3)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}

Error: (12/22/2014 10:32:53 AM) (Source: DCOM) (User: USERX-K7S6R16Q3)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}

Error: (12/22/2014 10:32:23 AM) (Source: DCOM) (User: USERX-K7S6R16Q3)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}


Microsoft Office Sessions:
=========================
Error: (12/22/2014 06:33:15 PM) (Source: Application Hang)(User: )
Description: DragonAgeInquisition.exe1.0.0.06a801d01e13e641cb8d4294967295C:\Program Files (x86)\Origin Games\Dragon Age Inquisition\DragonAgeInquisition.exeba1f04b2-8a08-11e4-828e-74d435e60a05

Error: (12/22/2014 06:13:36 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.3.9600.17284e9801d01e12dd2b3e2f15C:\windows\Explorer.EXE3ecab977-8a06-11e4-828e-74d435e60a05

Error: (12/22/2014 05:45:04 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcCan continue stopping. [1008]

Error: (12/22/2014 10:32:20 AM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifestC:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifestC:\Program Files\CCleaner\CCleaner.exe

Error: (12/21/2014 02:11:11 PM) (Source: Microsoft-Windows-LocationProvider)(User: NT AUTHORITY)
Description: -2147024883

Error: (12/21/2014 00:59:32 PM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifestC:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifestC:\Program Files\CCleaner\CCleaner.exe

Error: (12/21/2014 00:58:42 PM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifestC:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifestC:\Program Files\CCleaner\CCleaner.exe

Error: (12/20/2014 08:20:15 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (12/20/2014 01:18:57 PM) (Source: Application Error)(User: )
Description: vlc.exe2.1.3.000000004vlc.exe2.1.3.000000004c0000005000018c51fa001d01c52f92421ceC:\Program Files (x86)\VideoLAN\VLC\vlc.exeC:\Program Files (x86)\VideoLAN\VLC\vlc.exec056efbd-884a-11e4-8285-74d435e60a05

Error: (12/20/2014 01:16:09 PM) (Source: MsiInstaller)(User: USERX-K7S6R16Q3)
Description: Product: NVIDIA PhysX -- Installation terminated(NULL)(NULL)(NULL)(NULL)(NULL)


CodeIntegrity Errors:
===================================
  Date: 2014-07-14 16:21:51.583
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-14 16:21:51.543
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-14 16:21:13.108
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-14 16:21:13.067
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-14 16:21:12.928
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-14 16:21:12.888
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-14 16:13:47.299
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-14 16:13:47.260
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-14 16:06:53.731
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-14 16:06:53.692
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.



=========================== Installed Programs ============================
3DMark Demo (HKLM-x32\...\Steam App 231350) (Version:  - Futuremark)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Alan Wake (HKLM-x32\...\Steam App 108710) (Version:  - Remedy Entertainment)
Alien: Isolation (HKLM-x32\...\Steam App 214490) (Version:  - Creative Assembly)
Assassin's Creed Brotherhood (HKLM-x32\...\Steam App 48190) (Version:  - Ubisoft Montreal)
AVG SafeGuard toolbar (HKLM-x32\...\AVG SafeGuard toolbar) (Version: 18.1.9.799 - AVG Technologies)
Avira (HKLM-x32\...\{e7c7c227-b742-4878-9425-f09bbf9951db}) (Version: 1.1.27.25527 - Avira Operations & Co. KG)
Avira (x32 Version: 1.1.27.25527 - Avira Operations & Co. KG) Hidden
Avira Free Antivirus (HKLM-x32\...\Avira AntiVir Desktop) (Version: 14.0.7.468 - Avira)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Battlefield 4™ (HKLM-x32\...\{ABADE36E-EC37-413B-8179-B432AD3FACE7}) (Version: 1.4.2.23831 - Electronic Arts)
Battlelog Web Plugins (HKLM-x32\...\Battlelog Web Plugins) (Version: 2.6.2 - EA Digital Illusions CE AB)
Binary Domain (HKLM-x32\...\Steam App 203750) (Version:  - Devil's Details)
Borderlands 2 (HKLM-x32\...\Steam App 49520) (Version:  - Gearbox Software)
BOSS (HKLM-x32\...\BOSS) (Version: 2.1.1 - BOSS Development Team)
Broken Age (HKLM-x32\...\Steam App 232790) (Version:  - Double Fine Productions)
Call of Juarez Gunslinger Demo (HKLM-x32\...\Steam App 222400) (Version:  - Techland)
CCleaner (HKLM\...\CCleaner) (Version: 5.01 - Piriform)
Chivalry: Medieval Warfare (HKLM-x32\...\Steam App 219640) (Version:  - Torn Banner Studios)
CPUID CPU-Z 1.70 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
Dark Souls: Prepare to Die Edition (HKLM-x32\...\Steam App 211420) (Version:  - FromSoftware)
DARK SOULS™ II (HKLM-x32\...\Steam App 236430) (Version:  - FromSoftware, Inc)
Dead Rising 2: Off the Record (HKLM-x32\...\Steam App 45770) (Version:  - Capcom Vancouver)
Dead Rising 3 (HKLM-x32\...\Steam App 265550) (Version:  - Capcom Game Studio Vancouver)
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
Dishonored (HKLM-x32\...\Steam App 205100) (Version: 1.0 - Bethesda Softworks)
Divinity: Original Sin (HKLM-x32\...\Steam App 230230) (Version:  - Larian Studios)
Dolby Digital Live Pack (HKLM-x32\...\Dolby Digital Live Pack) (Version: 3.03 - Creative Technology Limited)
Dragon Age™: Inquisition (HKLM-x32\...\{DC4C36DC-4E5B-4262-B0C7-157DF534B969}) (Version: 1.0.0.3 - Electronic Arts)
DTS Connect Pack (HKLM-x32\...\DTS Connect Pack) (Version: 1.00 - Creative Technology Limited)
Elite Dangerous Launcher version 0.4.1765.0 (HKLM-x32\...\{696F8871-C91D-4CB1-825D-36BE18065575}_is1) (Version: 0.4.1765.0 - Frontier Developments)
Fallout 2 (HKLM-x32\...\Steam App 38410) (Version:  - Black Isle Studios)
Flawless Widescreen version 1.0.15 (HKLM-x32\...\{7348D82E-8C68-48FF-BA2D-8C97B5B4B3D8}_is1) (Version: 1.0.15 - Flawless Widescreen)
Fraps (HKLM-x32\...\Fraps) (Version:  - )
Futuremark SystemInfo (HKLM-x32\...\{4115C9AA-35E0-45D8-9363-47635B8750C7}) (Version: 4.29.438.0 - Futuremark)
Gabriel Knight - Sins of the Fathers Demo (HKLM-x32\...\Steam App 318170) (Version:  - Phoenix Online Studios)
Grand Theft Auto IV (HKLM-x32\...\Steam App 12210) (Version:  - Rockstar North)
Grand Theft Auto: Episodes from Liberty City (HKLM-x32\...\Steam App 12220) (Version:  - Rockstar North / Toronto)
Guild Wars 2 (HKLM-x32\...\Guild Wars 2) (Version:  - NCsoft Corporation, Ltd.)
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
Injustice: Gods Among Us Ultimate Edition (HKLM-x32\...\Steam App 242700) (Version:  - NetherRealm Studios)
Intel® Chipset Device Software (Version: 10.0.13 - Intel Corporation) Hidden
Intel® Chipset Device Software (x32 Version: 10.0.13 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.0.1204 - Intel Corporation)
Intel® Management Engine Components (Version: 1.0.0.0 - Intel Corporation) Hidden
Intel® Management Engine Components (Version: 10.0.0.1204 - Intel Corporation) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3960 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.35.127.1 - Intel Corporation) Hidden
Invisible, Inc. (HKLM-x32\...\Steam App 243970) (Version:  - Klei Entertainment)
Just Cause 2 (HKLM-x32\...\Steam App 8190) (Version:  - Avalanche)
Kentucky Route Zero (HKLM-x32\...\Steam App 231200) (Version:  - Cardboard Computer)
Left 4 Dead 2 (HKLM-x32\...\Steam App 550) (Version:  - Valve)
Legend of Grimrock (HKLM-x32\...\GOGPACKGRIMROCK_is1) (Version: 2.0.0.17 - GOG.com)
Legend of Grimrock 2 (HKLM-x32\...\Steam App 251730) (Version:  - Almost Human Games)
Lone Survivor: The Director's Cut (HKLM-x32\...\Steam App 209830) (Version:  - Jasper Byrne)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
METAL GEAR SOLID V: GROUND ZEROES (HKLM-x32\...\Steam App 311340) (Version:  - Kojima Productions)
Metro: Last Light (HKLM-x32\...\Steam App 43160) (Version:  - 4A Games)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{42AA4CA8-DCD8-4308-BCAB-0B6D75856A9D}) (Version: 3.5.95.0 - Microsoft Corporation)
Microsoft Games for Windows Marketplace (HKLM-x32\...\{4CB0307C-565E-4441-86BE-0DF2E4FB828C}) (Version: 3.5.50.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
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========================= Memory info: ===================================

Percentage of memory in use: 8%
Total physical RAM: 16269.25 MB
Available physical RAM: 14850.66 MB
Total Pagefile: 32653.25 MB
Available Pagefile: 30878.75 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.61 MB

========================= Partitions: =====================================

1 Drive c: (OSDisk) (Fixed) (Total:237.99 GB) (Free:59.93 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:1863.01 GB) (Free:1044.92 GB) NTFS

========================= Users: ========================================

User accounts for \\USERX-K7S6R16Q3

Administrator            Guest                    Steven                   


**** End of log ****
 

 

http://speccy.piriform.com/results/mpUAGJQrZZYFMTnwPprxxnx

 

 

 

I sent results of a failed PSU test using OCCT to the people I bought the PC from and they said going into BIOS and loading optimal settings would fix the problem but it hasn't.  When playing a game tonight it has crashed 3 times.  Once to a black screen, once back to a frozen desktop and once with the error message "DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("the application device failed due to badly formed commandssent by the application. This is a design_time issue that should be investigated and fixed".  This is the error message I got the first few times this happened before the PC started resetting.



#4 hamluis

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Posted 22 December 2014 - 04:45 PM

http://www.tomshardware.com/answers/id-1861097/directx-function-getdeviceremovedreason-failed-dxgi-error-device-hung-battlefield.html

 

From what I see...it's a problem with programming in various games, with no clear solution. 

 

http://answers.ea.com/t5/Dragon-Age-Inquisition/DirectX-function-GetDeviceRemovedReason-failed-with-dxgi-error/td-p/4008007

 

Louis



#5 SDMilne

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Posted 22 December 2014 - 06:26 PM

 

 

Thanks for looking into it Louis.  There simply has to be more to my problem here than just a programming error in certain games though.  That cannot lead to an event log with 3800 errors in 7 days.  Getting very frustrated.

 

It also cannot lead to regular crashes while gaming on the whole.


Edited by SDMilne, 22 December 2014 - 06:47 PM.


#6 DeimosChaos

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Posted 22 December 2014 - 10:01 PM

Hey SDMilne,

 

Looks like your running the beta version of the Nvidia drivers, no doubt it is because of the crashing and you were trying anything you could... I've done this myself.

I see you run Battlefield 4, I had the same kind of issues with it eating up about 98% of my memory while running it. Which was all programming issues that they took forever to fix. Still not sure they have 100% fixed it. And I was also running Windows 8.1, had a friend with 7 and it worked perfect on it.

 

Are you getting the freezes on all games, or just certain ones?


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#7 SDMilne

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Posted 23 December 2014 - 06:40 AM

The main culprit has been Dragon Age Inquisition which I'd been playing almost exclusively for weeks.  I had managed to put in 90 hours before any errors began with it.  This makes me think it unlikely that something in the game's code was to blame.  Then when I tested Battlefield, the same thing would happen.  I get frequent crashes with Metal Gear Solid Ground Zeroes as well.  It makes me suspect that any reasonably demanding game is going to have the same effect.  I'll be playing some different games over the coming week so it will be interesting to see what happens.



#8 DeimosChaos

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Posted 23 December 2014 - 07:23 AM

Hmm... interesting. I would roll back your nvidia drivers to a stable version instead of the latest beta release.
I personally wouldn't think this is a psu issue at all, especially if you aren't crashing while doing anything else. Definitely more gpu related. Try running something like 3dmark, see if it crashes while doing that. Also monitor your memory usage while playing, see if you get high memory usage at the time of the crash.

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#9 SDMilne

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Posted 23 December 2014 - 07:30 AM

The weird thing is I DID roll back to the previous drivers after trying the beta and yet it says I have the beta drivers still.  Maybe the installation of the old ones didn't work.  The people that built the PC now want me to reinstall Windows.



#10 DeimosChaos

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Posted 23 December 2014 - 07:45 AM

Did you completely uninstall the beta ones, then install the stable version? Or did you just use the installer to get rid of them and install the stable? If you just used the installer, uninstall the drivers manually, reboot and install the stable ones. If thats what you did then that is a bit strange. I would try it one more time. I wouldn't go to the point of uninstalling windows just yet.

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#11 SDMilne

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Posted 23 December 2014 - 07:51 AM

Didn't do a complete uninstall.  Just downloaded the old ones again and ran the exe file.  Would the OS be responsible for random resets and crashes though?  Wouldn't I be getting blue screen errors if windows was at fault?



#12 DeimosChaos

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Posted 23 December 2014 - 07:56 AM

Ah, yeah try completely uninstalling them manually then reboot and install the stable version. See if that works.
Yeah if it was a windows thing I would think you would be getting bsod screens. I'm thinking more along the lines of gpu or memory related. What company built the computer?

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#13 SDMilne

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Posted 23 December 2014 - 08:04 AM

A company called Dinopc.  I've already had a friend say he really doubts reinstalling the OS will solve anything.



#14 DeimosChaos

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Posted 23 December 2014 - 08:11 AM

I would agree with your friend. Roll back the drivers and monitor the memory usage while gaming. See what happens. As i mentioned earlier, try running 3dmark. If it crashes while running that as well then we know it's not related to just the games themselves. It would point to it being more of an hardware issue.

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#15 SDMilne

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Posted 23 December 2014 - 08:12 AM

I'll download that when I get a chance and post what happens.






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